Randalls

4.1
2129 reviews

About

Grocery StoreOrganic Food StoreProduce MarketSupermarketBakeryDeliFloristGrocery Delivery ServiceE-commerce ServiceButcher Shop
Looking for a grocery store near you? Visit your local Randalls located at 2025 W Ben White Blvd, Austin, TX. Our friendly staff is here to serve you and your grocery needs, or have your groceries delivered through our Grocery Delivery and DriveUp & Go™ program. If you need immunizations or prescriptions refilled, Randalls pharmacy staff has you covered! Need a bakery near you? Our bakery features birthday cakes, custom cakes, cupcakes and more. Randalls deli offers a variety of party trays and platters or our Order Ahead service allows you to place your bakery or deli order online so it's ready when you get here! At the butcher block you’ll find an assortment of meat and seafood, even sushi trays! The produce department is full of guaranteed fresh fruits and vegetables, perfect for every season! Shop the floral department for beautifully curated bouquets and arrangements. Find Randalls near you today! Randalls is dedicated to being your one-stop-shop and provides rug doctor rentals or find an in-store bank, Coinstar, and Western Union service! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks. Download our Randalls app for Randalls for U™ to find personalized offers and discounts or check out our Weekly Ad for store savings and earn Gas Points with purchases. For more information, visit or call (512) 443-3083. Stop by and see why our service, convenience, and fresh offerings will make Randalls your favorite local supermarket!

Details

  • DeliveryAvailable
  • DebitAvailable
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

Randalls
2025 W Ben White Blvd, Austin, TX
78704, United States

Hours

Reviews

4.1
2,129 reviews
5 stars
1,102
4 stars
521
3 stars
272
2 stars
82
1 star
152

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service experiences, with staff being rude, dismissive, or unhelpful.

Pricing

Many customers expressed dissatisfaction with high prices compared to competitors like HEB, often feeling overcharged even with loyalty discounts.

Safety Concerns

Several reviews raised serious concerns about safety in and around the store, particularly regarding interactions with homeless individuals.

Product Quality

Customers noted a decline in the quality of bakery items and fresh produce, with some reporting expired products on shelves.

Store Environment

While some appreciated the cleanliness and organization of the store, others reported issues with long lines and inadequate staffing at checkout.
  • LD
    Lisa Dominguez
    Nov 11, 2025
    2.0
    Smells odd
  • SB
    Sarah Burgess
    Oct 30, 2025
    1.0
    Order pickup experience was really poor. First, they text me at 6 AM saying that something was out and asked what flavor I wanted a replacement on. I selected a flavor - that flavor never made it to my order. Then, They shorted me on meat weight and then still charged me. I had to walk in to have it corrected. I walk to customer service and am totally ignored. I politely wait and the lady standing there doesn’t acknowledge me then when I ask she says “I’m not on the clock”. Then finally a “customer service rep” comes out and is also dismissive and just says I’ll call the grocery fulfillment. The shopper was irritated immediately and told me they didn’t have the right weight and that I would be charged an extra pound because had they only had two packages of steak. At this point I’m like it’s fine I’ll pay up. Then I remind customer service that I was already overcharged for the shorted steaks. Ultimately the shopper comes back with the second package and Which is now a pound over and she tells me to just take it because “ it would be too difficult for her to deal with”. So I appreciated the gesture but I just felt like they were all so irritated when this was not my mistake and I just want my steaks. I wonder if Randall’s is not treating their employees fairly and this is why they are grumpy and rude. Randall’s should do better to keep their employees happy. Like accepting tips for shoppers.
  • JB
    Jake Ballard
    Oct 12, 2025
    5.0
    Friendly and convenient. Professional. Good deals on meats and other household essentials.
  • KG
    Karla Gutiérrez
    Oct 2, 2025
    5.0
    I like the quality of the vegetables and fruits.
  • TR
    Ty-Onna Roberts
    Sep 24, 2025
    4.0
    Favorite place to shop. Quality beef and bakery items

Frequently Asked Questions About Randalls

Does Randalls accept SNAP EBT?

Yes, Randalls accepts SNAP EBT for eligible grocery purchases. You can use your EBT card for both grocery delivery and Drive Up & Go™ pickup orders, making it easy and convenient to shop for fresh produce, pantry staples, and everyday essentials. Randalls is committed to providing accessible, affordable grocery options for SNAP recipients. Simply select SNAP EBT as your payment method at checkout when shopping online or in the app.

Does Randalls near me accept Apple Pay?

Yes, Randalls accepts Apple Pay and many other convenient payment methods!