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Pizza Hut

2.9
(451 reviews)

Business Details

(512) 388-5252

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 13717 Burnet Rd Ste 225 / Wells Branch in Austin, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas, salads and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
13717 Burnet Rd Ste 225 / Wells Branch, Austin, TX
78727, United States

Hours

Reviews

2.9
451 reviews
5 stars
150
4 stars
56
3 stars
25
2 stars
30
1 star
190

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and difficulty reaching the store by phone.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, burnt, or improperly made pizzas.

Delivery Problems

Customers frequently experienced issues with delivery, including late arrivals, missing items, and cold food upon delivery.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service at this location, noting quick service and good pizza.
  • LP
    Liz P.
    6 days ago
    1.0
    If you’re a driver without an insulated bag, don’t even bother. The restaurant won’t report it to Uber, so drivers keep getting sent just to be forced to drop the order. Each drop adds serious delays—20–30+ minutes is normal. The store said this policy is meant to keep food hot due to customer complaints. However, other pizza restaurants don’t seem to have this issue and don’t impose unreported pickup requirements on drivers. Uber and DoorDash already account for this. If a customer requests insulated-bag delivery, the order is sent only to drivers with insulated bags. If the customer didn’t request it, the platform doesn’t filter for it. Creating a separate store policy without notifying the platforms just causes unnecessary drops and delays. Also note if the food is cold it’s not the drivers fault, it may be bc the instructions say to leave it at their door and if customer decides to wait 20 mins to get their food, that may be why the food is cold. Customers wondering why their food is late or keeps getting reassigned? This is exactly why.
  • BM
    Bridget Martinez
    Feb 13, 2026
    5.0
    Called to place a rather large pizza order and just really wanted to thank the team at this location. I placed my order with Jennifer over the phone and she was so patient and kind. Our order was delivered by carrie who was even more sweet. The pizza was still hot, fresh, and above expectations being a large order. So thankful.
  • RP
    Robert Parker
    Jan 29, 2026
    4.0
    Excellent service.
  • JF
    John Flores
    Jan 24, 2026
    5.0
    Great thank you ver very much
  • MS
    Mike Stein
    Oct 7, 2025
    5.0
    It's a pick up and go so the atmosphere isn't really important. Food was good and service was quick.

Brand Certified Facts from Pizza Hut

Pizza Hut partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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