Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2021B E Riverside Dr in Austin, TX in East Riverside-Oltorf. Take your pizza with you to Lady Bird Lake! You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas, salads and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Customer Service
Feedback highlighted poor customer service experiences, including unhelpful staff and long wait times.
Food Quality
While some customers praised the food, many noted inconsistencies in quality, such as cold or improperly cooked pizzas.
Delivery Issues
Customers frequently experienced delays and problems with delivery, often exacerbated by reliance on third-party services like DoorDash.
Positive Staff Interactions
A few employees, particularly named individuals like Angel and Diamond, received commendations for their excellent service.
EE
Edward Esquivel
Jan 2, 2026
1.0
1/2/2026 - We ordered and picked up a NY style pizza with some sides, it was already semi-cold at the moment of pickup (like it had been sitting out for a while). When we sat down to eat my partner noticed something on the back of the pizza and told me "Put your pizza down now and STOP EATING IT".
When I asked what was wrong she showed me the slice and was MORTIFIED when I saw a BUG!!! An insect wing like 1 inch long, baked into the dough!!!
We called immediately and was told by an associate that funds we be refunded to my card in 1-3 business days. Never officially spoke with a manager though even though I asked.
Will be updating, as I gave my email to an associate for the refund. Please do better.
MM
Mark
Dec 26, 2025
1.0
Placed an order through the website for delivery. Delivery was fine but the order was wrong. When I reached out, I was told I’d be contacted by “Above Store Leadership” which was simply explained as “the leadership team above the store’s management”. They did not fix my order, offer to make it right or offer a refund. Simply said someone would reach out in 1-3 days. I ordered two pan pizzas and they made the hand tossed pizzas instead.
The order also had breadsticks and cinnamon sticks. The breadsticks were dry and chewy and cinnamon sticks cold. It seems like they gave us some old ones, because the pizza arrived hot.
Cannot get orders right and they do nothing do fix it. Quality has dropped significantly from what I remember Pizza Hut to be.
CR
Caneisha Russell
Nov 17, 2025
1.0
Placed a $70 order on Halloween to feed my family!! Didn't receive my whole order when order arrived!! I called pizza hut to let them know about missing items!! The person I talked to asked if I wanted a refund or my food!! I'll wait for the food because I have to feed my family!! I waited over an hour and called back again!! Just upset because I'm thinking pizza hut would replace my missing items, I just asked for a refund!! The person I talked to lied to me about my refund!! Reach out to customer service through email and still waiting on a response and my refund!! I work too hard for my money just to give it away and couldn't feed my family!! I feel like pizza hut stole my money and I'll never order from pizza hut ever again!!
NG
Nancy Gutierrez
Nov 15, 2025
5.0
I absolutely love the wings here at this location but to top it off is the service I receive from a young lady by the name of leigh she is always very sweet and helpful. Thank you girly good service always goes a long way 🌟
AV
Azoth Vant
Nov 13, 2025
1.0
Yall should get at least 3 drivers. What do you mean you dont have drivers around 8-8pm? Why is pizza hut outsourcing thru doordash? Not willing to pay for a "remade" cold pizza that takes another 50 minutes. I ordered at 7pm and its 9pm and havent received an update nor answer thru phone
This Pizza Hut is located at 2021B E Riverside Dr, Austin, TX 78741, in the Travis sublocality.
What are the opening hours for delivery from this Pizza Hut?
Delivery is available from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 10:00 AM to midnight on Friday and Saturday.
When can I dine in at this Pizza Hut?
Dine-in hours are 10:30 AM to 10:30 PM Monday through Thursday and Sunday, and 10:30 AM to 11:30 PM on Friday and Saturday.
Does this Pizza Hut offer takeout services?
Yes, takeout is available from 10:00 AM to 11:00 PM Monday through Thursday and Sunday, and until midnight on Friday and Saturday.
What order and delivery options does this Pizza Hut provide?
You can order for in-store pickup, curbside pickup, delivery, and no-contact delivery through their website or mobile app.
How can I order from this Pizza Hut online?
You can order online via their website or mobile app using links like https://www.pizzahut.com/?local=78741 or the Pizza Hut app from the Apple App Store.
Are there nearby places in Austin where I can visit before or after my Pizza Hut meal?
Yes, near this Pizza Hut you can explore places like Lady Bird Lake for outdoor activities or visit ThunderCloud Subs and Taco More for different dining experiences.
Is there public transportation available near this Pizza Hut?
Nearby transportation services include Autobuses, which can help you reach this Pizza Hut easily.
Where can customers get beauty or grooming services close to this Pizza Hut?
Nearby beauty and grooming options include Brenda_thestylist, Goodess Nails Tx, N'Joy Nails, Fast Freddy's Hair Salon, and the Academy of Hair Design.
Does this Pizza Hut offer wheelchair accessible entrances and restrooms?
Yes, this location has a wheelchair accessible entrance and restroom for customer convenience.