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Papa Johns Pizza

2.4
(346 reviews)

Business Details

1610 EAST PARMER LANE, Austin, TX
78753, United States
(512) 582-5455

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Austin, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Austin pizza for any occasion. Call us for pizza delivery in Austin or stop by 1610 EAST PARMER LANE for carryout to order the best pizza in Austin, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1610 EAST PARMER LANE, Austin, TX
78753, United States

Hours

Reviews

2.4
346 reviews
5 stars
88
4 stars
24
3 stars
19
2 stars
25
1 star
190

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and issues with order accuracy.

Delivery Issues

Numerous reviews highlighted significant delays in delivery, with some orders taking over two hours or being canceled without notification.

Food Quality

Feedback on food quality was mixed; while some enjoyed the pizza, others complained about undercooked or incorrect orders.

Staffing Problems

Several reviews mentioned that the location is understaffed, leading to chaotic service and long wait times.
  • SS
    Soney
    6 days ago
    5.0
    The guys working here are pretty cool guys, always nice and chill. I went in one evening for pick up and they even gave me a free slice of pizza! Made my night that’s for sure.
  • A
    Жасмин Энистон
    Feb 13, 2026
    5.0
    "Great customer service! They made a mistake with my order (sent the wrong pizza), but they fixed it immediately and sent the correct chicken pizza to my home. Very impressed with their speed and attitude. Thank you!"
  • CX
    Cornelia Xaos
    Jan 23, 2026
    2.0
    Papa John's used to be my favorite pizza place, but something has changed recently and that something is the dough slapping process. This store (and apparently most others, it seems) has new hardware that is used to press the dough flat before it's slapped out the rest of the way to be cooked. The end result is a crust that is completely different from how it used to be. Said crust is flatter, thinner, and more dense than fully hand tossed crusts I remember getting even just last year. The result is a chewier bite and a crust that is as flat as the main portion of the pizza itself. Ultimately, this is an incredible disappointment for me. To top it all off, the prices for condiments and whatnot have sharply risen. Extra sauce cups have gone from 50¢ a cup to a full dollar. Pepperoncinis have increased the same. Seasoning packets are now a full dollar in some cases. It's all become incredibly expensive. The end result of this is worse pizza for higher prices. I will not be ordering pizza from here, or any Papa John's for that matter, again.
  • JL
    Justo Lorenzo
    Jan 18, 2026
    2.0
    Pizza was delayed almost an hour.
  • AS
    Azim Suleman
    Dec 6, 2025
    5.0
    Pizza was warm and tasted good. Easy to track order on the app.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 1610 EAST PARMER LANE, Austin?

Delivery is available Monday to Thursday and Sunday from 10:00 AM to 12:00 AM, Friday from 9:30 AM to 1:00 AM, and Saturday from 10:00 AM to 1:00 AM.

Can I pick up my order from Papa Johns Pizza, and what are the takeout hours?

Yes, carryout is available Monday to Thursday and Sunday from 10:00 AM to 11:30 PM, Friday and Saturday from 9:30 AM to 12:30 AM.

Brand Certified Facts from Papa Johns Pizza

Papa Johns Pizza partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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