At Papa Johns Pizza in Austin, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Austin pizza for any occasion. Call us for pizza delivery in Austin or stop by 1610 EAST PARMER LANE for carryout to order the best pizza in Austin, along with breadsticks, wings, and more!
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and issues with order accuracy.
Delivery Issues
Numerous reviews highlighted significant delays in delivery, with some orders taking over two hours or being canceled without notification.
Food Quality
Feedback on food quality was mixed; while some enjoyed the pizza, others complained about undercooked or incorrect orders.
Staffing Problems
Several reviews mentioned that the location is understaffed, leading to chaotic service and long wait times.
SS
Soney
6 days ago
5.0
The guys working here are pretty cool guys, always nice and chill. I went in one evening for pick up and they even gave me a free slice of pizza! Made my night that’s for sure.
A
Жасмин Энистон
Feb 13, 2026
5.0
"Great customer service! They made a mistake with my order (sent the wrong pizza), but they fixed it immediately and sent the correct chicken pizza to my home. Very impressed with their speed and attitude. Thank you!"
CX
Cornelia Xaos
Jan 23, 2026
2.0
Papa John's used to be my favorite pizza place, but something has changed recently and that something is the dough slapping process. This store (and apparently most others, it seems) has new hardware that is used to press the dough flat before it's slapped out the rest of the way to be cooked. The end result is a crust that is completely different from how it used to be.
Said crust is flatter, thinner, and more dense than fully hand tossed crusts I remember getting even just last year. The result is a chewier bite and a crust that is as flat as the main portion of the pizza itself. Ultimately, this is an incredible disappointment for me.
To top it all off, the prices for condiments and whatnot have sharply risen. Extra sauce cups have gone from 50¢ a cup to a full dollar. Pepperoncinis have increased the same. Seasoning packets are now a full dollar in some cases. It's all become incredibly expensive.
The end result of this is worse pizza for higher prices. I will not be ordering pizza from here, or any Papa John's for that matter, again.
JL
Justo Lorenzo
Jan 18, 2026
2.0
Pizza was delayed almost an hour.
AS
Azim Suleman
Dec 6, 2025
5.0
Pizza was warm and tasted good. Easy to track order on the app.
What are the delivery hours for Papa Johns Pizza at 1610 EAST PARMER LANE, Austin?
Delivery is available Monday to Thursday and Sunday from 10:00 AM to 12:00 AM, Friday from 9:30 AM to 1:00 AM, and Saturday from 10:00 AM to 1:00 AM.
Can I pick up my order from Papa Johns Pizza, and what are the takeout hours?
Yes, carryout is available Monday to Thursday and Sunday from 10:00 AM to 11:30 PM, Friday and Saturday from 9:30 AM to 12:30 AM.
Does Papa Johns Pizza offer contactless delivery services?
Yes, Papa Johns Pizza provides no-contact delivery to ensure your safety.
How can I place an order from Papa Johns Pizza for delivery or carryout?
You can order online for delivery or carryout through their website or mobile apps available on Apple App Store and Google Play Store.
Where is Papa Johns Pizza located in Austin, TX?
It is located at 1610 EAST PARMER LANE, Austin, TX 78753, United States.
What types of food products does Papa Johns Pizza offer?
They offer pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
What are some nearby places of interest near Papa Johns Pizza that customers might visit?
Nearby places include Baskin-Robbins for ice cream, Dunkin' for coffee and donuts, and Waffle House for breakfast and brunch options.
Are there convenient gas stations near Papa Johns Pizza for quick stops?
Yes, nearby gas stations include Shell, 7-Eleven, Exxon, Exxon & Mobil Stations, and Corner Store for fuel and convenience items.
What other fast food options are available close to Papa Johns Pizza?
Nearby fast food and burger restaurants include McDonald's, Jack in the Box, Domino's Pizza, and another Papa John's Pizza location.
Does Papa Johns Pizza have an active social media presence for updates and promotions?
Yes, you can follow Papa Johns on Facebook at 'PapaJohnsPizzaAustinTX4857', on Instagram as 'papajohns', and on Twitter as 'PapaJohns' for the latest deals and news.
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