At Papa Johns Pizza in Austin, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Austin pizza for any occasion. Call us for pizza delivery in Austin or stop by 1925 RUTLAND DR for carryout to order the best pizza in Austin, along with breadsticks, wings, and more!
Numerous customers reported rude staff, unhelpful management, and poor customer service experiences.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including incorrect items and missing toppings.
Delivery Problems
Customers experienced significant delays, wrong deliveries, and issues with DoorDash drivers.
Food Quality
Mixed feedback on food quality, with some praising the pizza while others complained about cold, soggy, or poorly made items.
Overall Experience
A significant number of customers expressed dissatisfaction, indicating a decline in service and quality at this location.
ES
Ed Stuard
6 days ago
5.0
Excellent delicious fresh pizza! And top notch service. They were busy as bees, everyone doing their tasks. Yet they welcomed me, a walk-in, and quickly processed my order.
Amazing. This is old fashioned great service. I'm stunned and will continue coming here.
MA
Mohammad Alkhdour
Feb 20, 2026
1.0
Food take forever
And stuff are rude
GZ
Gabriela Zuniga
Jan 31, 2026
1.0
I picked up my order and one of the pizzas was completely wrong. I had asked for deli pepperoni with beef and instead got a pizza with onions and canadian bacon. Not even close to what I had originally ordered. So I was like no big deal mistakes happen. We went back in to get if fixed and when we got home we realized they had given us the wrong ingredients again.
DR
David Roos
Jan 6, 2026
5.0
Wow so wild the reviews are not better! Never had a bad time ordering from here. People or food
JZ
Jr Zaragoza
Nov 19, 2025
1.0
This place is the worst pizza place.
I was charge 7$ for pizzas. 2min later I received a call from Papa John's manager with his personal cell phone . Requesting to come back or he will call the cops. I laugh after he charge me 7$ but total was 27$ I was nice and came back and I personally call the cops ..manager was kicking out of the store and giving the pizzas free cause he's computer system was down. After heade me wait withy family 1hr
Mister manager mister (John how much you pay for that guy that charge me 7$ )
Cops finally made it. They were nice as well lady cop said. Was he's mistake he charge 7$ you free to go no need to come back. But I was nice !!! I came back .. please mister John sorry but you had a loyal client. I will definitely chose Domino's from now on.