Papa Johns Pizza

2.8
222 reviews
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Business Details

5114 BALCONES WOODS DR, Austin, TX
78759, United States
(512) 343-7575
https://locations.papajohns.com/united-states/tx/78759/austin/5114-balcones-woods-dr?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Austin, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Austin pizza for any occasion. Call us for pizza delivery in Austin or stop by 5114 BALCONES WOODS DR for carryout to order the best pizza in Austin, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
5114 BALCONES WOODS DR, Austin, TX
78759, United States

Hours

Reviews

2.8
222 reviews
5 stars
68
4 stars
32
3 stars
9
2 stars
13
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of communication, and unhelpful responses to complaints.

Order Accuracy

Many customers reported receiving incorrect orders, missing items, or food that did not match what was ordered.

Delivery Issues

Frequent complaints about delayed deliveries, with some customers waiting over two hours for their orders.

Food Quality

Several reviews mentioned unsatisfactory food quality, including cold, undercooked, or improperly prepared pizzas.

Staffing Problems

Customers noted that the location appears to be understaffed, leading to long wait times and poor service.
  • JJ
    Joseph
    Nov 15, 2025
    5.0
    Lewis was a great face to the store, he was courteous and well spoken. My food was hot and ready once when I walked in the store. Customer service was above satisfactory.
  • DD
    Dillan Dean
    Nov 15, 2025
    5.0
    Excellent customer service, the whole team, every time I come here they always get my order quick and correct,
  • II
    Isaiah
    Nov 14, 2025
    1.0
    Ordered my pizza online 45 minutes prior to arrival. When I arrived it still wasn't ready. Guy at front decided to help 2 other customers that arrived after me. He then had to make the pizza on the spot. When he gave me the pizza (almost 1 hour after having ordered it), he doesn't apologize.... Just "have a good day." How about: "sorry about that"?
  • KK
    Krista Kahsen
    Oct 29, 2025
    1.0
    Don’t order from here!! We placed a carry out order, arrived to pick it up and the doors were locked with no one answering! They don’t answer the phones and the national care team isn’t able to automatically refund the order- the store has to review it. Ruined our night!
  • ZM
    Zacariah S. McCain
    Oct 21, 2025
    1.0
    This place sent my order to Doordash and when I called to cancel no one picked up. There is no way to cancel an order online, so now I'm currently waiting on a Doordash driver who has so far been quite rude.
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Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for delivery at Papa Johns Pizza in Austin, TX?

Delivery hours are from 10:00 AM to midnight Monday through Thursday and Sunday, from 9:30 AM to 1:00 AM on Friday, and 10:00 AM to 1:00 AM on Saturday.

Can I order carryout from Papa Johns Pizza in Austin, TX?

Yes, carryout is available with takeout hours from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, 9:30 AM to 12:30 AM on Friday, and 10:00 AM to 12:30 AM on Saturday.