Papa Johns Pizza

2.8
229 reviews
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Business Details

5114 BALCONES WOODS DR, Austin, TX
78759, United States
(512) 343-7575
https://locations.papajohns.com/united-states/tx/78759/austin/5114-balcones-woods-dr?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Austin, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Austin pizza for any occasion. Call us for pizza delivery in Austin or stop by 5114 BALCONES WOODS DR for carryout to order the best pizza in Austin, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
5114 BALCONES WOODS DR, Austin, TX
78759, United States

Hours

Reviews

2.8
229 reviews
5 stars
71
4 stars
33
3 stars
9
2 stars
13
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unresponsive to customer inquiries.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and delays in receiving their food.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or improperly prepared pizzas.

Delivery Issues

Several customers experienced significant delays in delivery, with some orders marked as delivered but never received.

Staffing Problems

Reviews frequently mentioned understaffing as a contributing factor to the poor service and long wait times.
  • RH
    Richard Hay
    Dec 26, 2025
    5.0
    Good food. Good prices. My kids love it.
  • SJ
    Siddharth Jain
    Dec 16, 2025
    1.0
    Least interested staff. Although my pickup order was ready in time, the pizza tasted like garbage. It seemed like the staff were least interested in preparing it. When I asked for a couple of extra green chillies, the guy at the front counter got me a couple of chillies that were stale, using his bare hands instead of using gloves or paper towel.
  • ZZ
    Zach
    Dec 8, 2025
    1.0
    The GM there treats DoorDashers like trash
  • AH
    ahmad ham
    Nov 25, 2025
    5.0
    The food is excellent I love this location they are very nice people they treat me great every time I come here I have the best experience.
  • II
    Isaiah
    Nov 14, 2025
    1.0
    Ordered my pizza online 45 minutes prior to arrival. When I arrived it still wasn't ready. Guy at front decided to help 2 other customers that arrived after me. He then had to make the pizza on the spot. When he gave me the pizza (almost 1 hour after having ordered it), he doesn't apologize.... Just "have a good day." How about: "sorry about that"?
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Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for delivery at Papa Johns Pizza in Austin, TX?

Delivery hours are from 10:00 AM to midnight Monday through Thursday and Sunday, from 9:30 AM to 1:00 AM on Friday, and 10:00 AM to 1:00 AM on Saturday.

Can I order carryout from Papa Johns Pizza in Austin, TX?

Yes, carryout is available with takeout hours from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, 9:30 AM to 12:30 AM on Friday, and 10:00 AM to 12:30 AM on Saturday.