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Papa Johns Pizza

2.7
(331 reviews)

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Austin, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Austin pizza for any occasion. Call us for pizza delivery in Austin or stop by 411 West Martin Luther King, Jr. Boulevard for carryout to order the best pizza in Austin, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
411 West Martin Luther King, Jr. Boulevard, Austin, TX
78701, United States

Hours

Reviews

2.7
331 reviews
5 stars
90
4 stars
41
3 stars
34
2 stars
16
1 star
150

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including rude staff, unhelpful management, and difficulty reaching the store by phone.

Order Accuracy

Many customers reported receiving incorrect orders, with issues such as wrong toppings and missing items.

Delivery Issues

Customers frequently experienced long wait times for delivery, with some orders never arriving at all, leading to frustration and dissatisfaction.

Food Quality

Several reviews mentioned subpar food quality, including undercooked pizzas and overall dissatisfaction with the taste.

Hygiene Concerns

There were multiple complaints regarding unsanitary conditions and poor hygiene practices observed at the location.
  • HM
    Hayley Mullins
    6 days ago
    1.0
    If I could give this location zero stars, I would. There was one employee behind the counter who never noticed I was there, because he was too busy screaming curse words and the music was way too loud. An employee came out from the parking lot to assist me, gave me my order and then went back out to the parking lot. As I was leaving I realized this employee was chilling in his vehicle while his coworker was inside screaming while listening to concerning loud and inappropriate music. When I walked in I was confused if I was at a Papa John’s, or a rap concert. Extremely disappointed, do better.
  • DP
    Debbe Purcell
    Feb 4, 2026
    1.0
    I'm giving one star because I have to. I ordered a pan pizza last night around 8pmish. While Door dash did their job and got the pizza to us 5 minutes before the time the app said, the pizza was wrong. I ordered medium pan pizza with sausage and pepperoni, with jalapenos on half. I got a half sausage, pepperoni and jalapenos and half cheese pizza! I ordered on the app to ensure it was correct. I live in a nursing home and the only money I receive is $30 on the first of the month and $45 around the middle of the month. This screw up cost me one third of my monthly income with the driver's tip. I tried calling the store 3 times and they hung up on me all 3 times! If this is the way you treat customers, your managers need training in customer service!
  • EL
    Ellie L
    Nov 7, 2025
    1.0
    Easily the most DISGUSTING pizza I have ever had the misfortune of trying, on a Friday night when craving some good ol’ Papa Johns pizza, stale, taste like straightforward grease and nothing else, no sauce, no nothing, if I can prevent someone from getting this trash pizza from a review, I’ll make sure I do, save yourself some money, TERRIBLE, DISGUSTING, NOT EDIBLE, GARBAGE. We threw it out. Both pies. Straight to trash where it belonged.
  • MM
    Médoune Mbaye
    Sep 25, 2025
    1.0
    If I could give zero stars, I would. This location is a JOKE. They tried to charge me extra money for no reason, and when I questioned it, the lady at the counter had one of the nastiest attitudes I’ve ever dealt with in my life. Customer service? Nonexistent. Professionalism? Doesn’t exist here. You’d think I asked her for a favor instead of paying for food. If this is how Papa John’s wants to treat paying customers, I’ll gladly take my money elsewhere. Domino’s, Pizza Hut, even the corner gas station pizza got them beat. Do yourself a favor: save your money, your time, and your patience — this place is not worth it or go to a different location.
  • RW
    RYAN WALTERS
    Sep 22, 2025
    5.0
    Out of all the other stores this is on of the best

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Austin?

Papa Johns Pizza delivers Monday to Thursday from 10:00 AM to 1:00 AM, Friday from 9:30 AM to 2:00 AM, Saturday from 10:00 AM to 2:00 AM, and Sunday from 10:00 AM to 1:00 AM.

Can I order takeout from Papa Johns Pizza, and what are the takeout hours?

Yes, takeout is available. Takeout hours are Monday to Thursday from 10:00 AM to 12:30 AM, Friday from 9:30 AM to 1:30 AM, Saturday from 10:00 AM to 1:30 AM, and Sunday from 10:00 AM to 12:30 AM.

Brand Certified Facts from Papa Johns Pizza

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Certified March 01, 2026Yext Knowledge Graph
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