Papa Johns Pizza

3.3
176 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Austin, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Austin pizza for any occasion. Call us for pizza delivery in Austin or stop by 5343 BURNET RD for carryout to order the best pizza in Austin, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
5343 BURNET RD, Austin, TX
78756, United States

Hours

Reviews

3.3
176 reviews
5 stars
79
4 stars
19
3 stars
12
2 stars
8
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with several instances of poor customer service and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and undercooked food.

Delivery Issues

Customers frequently experienced delays in delivery, with some waiting over two hours for their orders.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and perceived poor value for the quality of food received.

Positive Staff Experiences

A few customers praised specific staff members for their excellent service and positive attitudes, indicating some employees are making a good impression.
  • CC
    Cathy
    Nov 14, 2025
    1.0
    Parked for 5 minutes, instantly booted. They have people sitting and waiting to boot you if you don't instantly go into Papa John's, not even waiting 10 minutes. Avoid at all costs.
  • AN
    Austin Nguyen
    Nov 5, 2025
    1.0
    I deliver for this location as a DoorDash driver all the time. I parked in one of their spots for less than 5 minutes to pick up a delivery for a store next door that didn't have any parking available. Not even 5 minutes later my tire is booted. And remember, I deliver for this location all the time. Never again. I will now be declining every order coming from this location. DoorDash drivers, I implore y'all to stand together against these evil corporations here only to exploit our labor to fill their piggy banks.
  • DD
    Devin Dias
    Oct 18, 2025
    1.0
    Been coming here every week for about 5 years. I wont any more. The price hikes are just rediculous. The philly cheesteak pizza large comes out to 23 some how turnes into 27 after tax.. its just rediculous. I will eat somewhere else. No to mention the staff here are awful Other than older guy with long hair. He is great; But about the only good thing here, I can go get a really nice , better ingrediant pizza just about anywhere
  • KM
    KaMeshia M
    Oct 15, 2025
    5.0
    Yum!
  • LL
    linko lurk
    Oct 5, 2025
    1.0
    Rude employees. When I came in they barely noticed me, eventually when anyone did it seemed like he didn't want to be there. There are other papa John's just go to those. Avoid this location.

Frequently Asked Questions About Papa Johns Pizza

What are the store hours for Papa Johns Pizza in Austin, TX?

Papa Johns Pizza is open Monday to Thursday and Sunday from 10:00 AM to 12:00 AM, Friday from 9:30 AM to 1:00 AM, and Saturday from 10:00 AM to 1:00 AM.

Does Papa Johns Pizza offer delivery services?

Yes, Papa Johns Pizza offers delivery, including no-contact delivery services.