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Papa Johns Pizza

3.3
(230 reviews)

Business Details

2113 WELLS BRANCH PKWY, Austin, TX
78728, United States
(512) 251-7272

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Austin, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Austin pizza for any occasion. Call us for pizza delivery in Austin or stop by 2113 WELLS BRANCH PKWY for carryout to order the best pizza in Austin, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2113 WELLS BRANCH PKWY, Austin, TX
78728, United States

Hours

Reviews

3.3
230 reviews
5 stars
103
4 stars
30
3 stars
10
2 stars
16
1 star
71

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported long wait times for delivery, with many orders arriving late or cold.

Customer Service

Several reviews highlighted poor customer service, including unresponsive staff and rude interactions.

Food Quality

Mixed feedback on food quality, with some praising the taste while others complained about incorrect orders and unsatisfactory preparation.

Staff Attitude

While some customers appreciated friendly staff, others reported unprofessional behavior and lack of attention from employees.
  • AC
    Armin Geiger CH
    5 days ago
    1.0
    I would never order from this chain, never have, never will. But, an order just got delivered to my doorstep by mistake. How difficult can it be? Now someone is going hungry somewhere and I have to discard this "food."
  • U7
    User 795
    Feb 9, 2026
    1.0
    Every time I've ordered from this location, the pizza is either uncut, or not cut all the way. If you are going to work at a pizza restaurant either small business or chain, you should know how to cut a pizza properly, I shouldn't have to be cutting the slices my self and finishing what I had paid for. Not only is the cutting horrible, the pizza is almost always stretched incorrectly, a medium looks like a small and large looks like a medium, and the whole rim of the pizza is smudge in, it's not even a full circular shape like a papa johns pizza is supposed to be. You would think a shift manager or GM of the shift would notice, but sometimes I think they just let it get sent out cause they don't care or don't want to train their co-workers. Until this changes (which it hasn't within the 3 years I've ordered here) then this will remain 1 star. I do not recommend this place.
  • SM
    Shihabeldin mohamed
    Jan 28, 2026
    1.0
    Make me wait for order with no reason
  • GH
    Greg Hess
    Jan 23, 2026
    1.0
    Delivery is by Door Dash - they don't tell you that when you order. Ordered at 4:59pm. Didn't go out for delivery until 5:43, strangely, the exact time I was talking to "the manager" about when my order was because when placing the order. I was told it would be delivered by 5:45. Didn't get delivered until 6:13 because delivery driver went to the wrong apartment complex first, even though the name and address of my complex is clearly on a huge sign out front. Then I had to text the driver my apartment number because he said it wasn't showing on his Door Dash app. By the time I got my pizzas, they were cold. Unrealistic delivery expectations set when ordering. And honestly, the pizzas were not worth the price or the wait! Will not order from Papa John's again!
  • SD
    Sky Dorris
    Dec 24, 2025
    1.0
    Yall lied told me it was delivered after the fact I called the customer service nothing was delivered

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Certified March 01, 2026Yext Knowledge Graph
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