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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.8
(1132 reviews)

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Austin is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
13000 North I-35 Frontage Rd Building 20, Austin, TX
78753, United States

Hours

Reviews

3.8
1,132 reviews
5 stars
542
4 stars
242
3 stars
116
2 stars
90
1 star
142

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; some staff are praised for their friendliness and attentiveness, while others are criticized for being indifferent or rude.

Food Quality

Food quality is inconsistent; while some customers enjoy the meals, others report issues with portion sizes, taste, and missing items.

Cleanliness

The cleanliness of the location is often mentioned negatively, with reports of sticky floors and messy dining areas.

Order Accuracy

There are frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Atmosphere

The atmosphere is described as welcoming by some, but others find it uninviting or poorly maintained.
  • KK
    Kris
    Jan 27, 2026
    5.0
    I love coming here, the food, the service and the area is always welcoming and clean. The staff are awesome and they always make my sandwich just right.
  • CB
    Carrie Baker
    Jan 20, 2026
    3.0
    Staff provides live entertainment in the form of a loud drama and there is fighting. Great if you are bored and want to be entertained. The guys like to echo chamber each other in agreement which is hilarious.
  • TT
    Taylor Tiwari
    Jan 17, 2026
    5.0
    Very open and spacious atmosphere. The service was fast, and food is great.
  • EH
    Eric Haglund
    Jan 9, 2026
    5.0
    They ALWAYS make you feel welcome.
  • JE
    Julie Evans
    Dec 19, 2025
    1.0
    It's no wonder why only 3.8 Theresa was really not into serving us. Got my order wrong. We asked for sweetener for the tea did not get. Handed the food an immediately left the window. Waited and honked horm. Never came back. Left unsatisfied Giest 268 order 1304268

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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