Panera Bread

3.8
1118 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Austin is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
13000 North I-35 Frontage Rd Building 20, Austin, TX
78753, United States

Hours

Reviews

3.8
1,118 reviews
5 stars
533
4 stars
238
3 stars
116
2 stars
90
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly staff, others reported poor service, including rude interactions and long wait times.

Food Quality

The food quality received mixed reviews; some enjoyed the freshness and taste, while others complained about portion sizes and bland flavors.

Cleanliness

Several reviews noted cleanliness issues, including sticky floors and dirty tables, impacting the overall dining experience.

Menu Availability

Customers frequently mentioned that items were out of stock, leading to disappointment and frustration.

Pricing Concerns

Many customers felt that the prices were too high for the portion sizes and quality of food received.
  • ES
    Ed Stuard
    6 days ago
    1.0
    Long waits for tiny portions of over-salted food, that's overpriced to begin with. Really? I would love to come here more often but NO. I've given them plenty of chances and every time they fail every aspect. So many other places to go. Skip Paneras. Maybe in another 3 years I'll give them another chance. That's if they're even still open. Advice? Hire folks that actually want to work. Lazy indifferent and entitled workers produce low quality food and that with a BAD attitude. Even the assistant mismanager doesn't care. Maybe the Owner would? Maybe not, by their continued poooor service. Buh-BYE and good luck!
  • DM
    Diego Mara
    Nov 6, 2025
    5.0
    Juan the cashier has unbelievable service. Good job Juan
  • SM
    Susan Mathews
    Oct 23, 2025
    5.0
    Love Theresa in drive thru!!!! She is fantastic!!!
  • AM
    America Martinez
    Oct 7, 2025
    1.0
    I had gone couple weeks in the evening to order the broccoli cheddar soup. They had told me that the soup was discontinued. I believed it so I only order a smoothie. I just saw an ad for that soup and I call another location which confirm indeed is still available. This is ridiculous. Drive thru
  • CA
    CL Alexander
    Oct 6, 2025
    5.0
    This was an online order so I can't speak to the atmosphere. The service using the drive-thru was great. The order was correct and the necessary items (napkins straw) included without being asked for. My salad was fresh and tasty, my sandwich hot and my bagel, almond pastry and cinnamon roll -delicious!

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the operating hours of Panera Bread in Austin?

Panera Bread in Austin is open Monday to Friday from 6:30 AM to 9:00 PM, Saturday from 7:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM.