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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(1061 reviews)

Business Details

(512) 795-7308

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Austin is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9901 North Capital of Texas Highway, Austin, TX
78759, United States

Hours

Reviews

3.9
1,061 reviews
5 stars
490
4 stars
274
3 stars
118
2 stars
65
1 star
114

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor service, including unresponsive staff, incorrect orders, and rude behavior from employees.

Food Quality

Customers expressed disappointment in the quality and consistency of food, with reports of undercooked items, missing ingredients, and overall dissatisfaction with taste.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including dirty microwaves and unkempt dining areas, impacting the overall dining experience.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that there are positive experiences to be had.

Convenient Location

The location was noted for its convenience and spaciousness, making it a suitable spot for working or meeting up.
  • SS
    Sense
    Feb 21, 2026
    5.0
    The food is amazing and the drinks I'm grateful for
  • DE
    derrick elsbury
    Feb 19, 2026
    2.0
    Every single time I pick up orders at this location, the staff are moving like they have no care in the world. Every time, there are 3 or 4 customers, and again no one is any kind of hurry to get the orders out. But the staff is having a good time ignoring orders and laughing and cutting up. Just this week ive been here 3 or 4 times, always the same. I also work in management at a restaurant. Wont be accepting orders here anymore.
  • TS
    Terah Stephens
    Feb 18, 2026
    5.0
    Fast and easy. Everyone is so friendly
  • CT
    carrie tufts
    Feb 4, 2026
    2.0
    Every single person in the entire shop was coughing so I guess that they’re all sick. Or maybe they’re still faking. Either way, really strange. Most of them are older people.
  • AS
    Alex Schultz
    Jan 18, 2026
    2.0
    The food has gone downhill over the years. It's generally disappointing. The chicken... who CARES if it was raised without antibiotics? It's ULTRA processed and tastes like elementary school glue. Service is the same, though that's not the fault of the employees--rather the management. E.g., replace the front counter person with a bunch of kiosks --not a bad idea, until you see how bad the implementation is. And the poor employee who gets stuck at the front counter always looks like they'd rather be having root canal at the moment. And the "restaurant" is filled with many patrons who have ...no other place to go during the day.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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