Panera Bread

3.9
1046 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Austin is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9901 North Capital of Texas Highway, Austin, TX
78759, United States

Hours

Reviews

3.9
1,046 reviews
5 stars
483
4 stars
275
3 stars
116
2 stars
61
1 star
111

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed, with some praising friendly staff while others report rude or unhelpful interactions.

Food Quality

Food quality is inconsistent; while many enjoy the offerings, there are complaints about incorrect orders, missing items, and declining freshness.

Pricing Concerns

Several customers find the prices high relative to portion sizes and food quality, leading to dissatisfaction.

Cleanliness Issues

There are reports of cleanliness problems, particularly in restrooms and food preparation areas, affecting customer experiences.

Atmosphere

The atmosphere is generally described as pleasant and comfortable, making it a good spot for dining or working.
  • JJ
    James
    4 days ago
    3.0
    This is one of those franchises that started off amazing and now is just so-so. I remember when Panera first opened. I used to crave their food and probably had it at least once a week. Now, it's something I'll have when I'm really hungry and they are the closest option. I chose to go in today simply because they were next door to the other business I was in. They are conveniently located in a small strip mall and there is usually no problem with parking. The store is clean and it's a lot easier with the self serve ordering. I had the half sandwich and cup of soup. For the sandwich, I had the turkey. For starters, their bread tastes like it is only halfway cooked. The meat is just some processed turkey meat. Not fresh turkey. I don't recommend the turkey. For soup, I had the cheddar broccoli. Again, there is no consistency. The soup used to have a very rich cheddar taste to it. But now it's just a weak taste of cheddar. I'm guessing there really isn't any actual cheddar but just a added flavor to a generic soup stock. I had the baguette for the side and again, not what it used to be. For whatever reason, all the bread products seemed to be half baked. The baguette was like eating those half baked cookies. Sadly, the French baguette used to be something I really craved. But now when it is undercooked, it's just fair. The restaurant was clean and the staff seemed nice. But I'm coming for the food and it was just satisfactory. Meaning if you are starving, it's probably not a bad option. But when I think if Panera when it first opened, this is not that place.
  • AV
    Ae Velt
    Nov 15, 2025
    2.0
    I was very disappointed. They offer French onion soup, no au jus for dipping the French Dip sandwich. The French onion soup had a tomato flavor, unlike any French onion soup I have ever had. My friend took one bite of the chili and was done.
  • MG
    Murray Gray
    Nov 10, 2025
    1.0
    **The Panera Betrayal: A Descent Into Flavorless Despair** I ordered the bacon mac and cheese at Panera, and what arrived can only be described as a crime against comfort food. The "bacon" was completely absent. Not hiding under the pasta, not mixed in, not even a memory of bacon. It simply did not exist. This was like ordering a cheeseburger and receiving a bun filled with disappointment. The taste was somehow worse than the missing bacon. The cheese sauce had the consistency of elementary school paste and the flavor profile of cardboard that had been left in the rain. I've eaten mac and cheese in a hospital after surgery, while heavily medicated and unable to taste anything properly, and that was a Michelin-starred experience compared to this beige catastrophe. The pasta was simultaneously mushy and hard, which I didn't know was physically possible. It was like they cooked it three days ago, forgot about it, found it again, and said "close enough." The whole dish had the temperature of something that gave up on life hours ago. What really stung was the complete absence of effort or care from everyone working there. The staff moved like they were trapped in a time loop of despair. Nobody made eye contact. The kitchen seemed to be operating on the principle that food is just a substance you put in bowls, and whether it's edible is the customer's problem. I paid $11.79 for what I can only describe as a bowl of regret. Panera used to be the place where you could get a decent meal when you didn't want fast food. Now it's just fast food that costs more and tastes worse. They've managed to turn themselves into the restaurant equivalent of a sad sigh. Skip this place entirely. Your microwave and a $1 box of Kraft mac and cheese will give you a better meal and more self-respect.
  • EK
    Elise Krentzel
    Nov 6, 2025
    2.0
    Awful place with mysterious ingredients where all the food is microwaved to death. Simply horrid.
  • AM
    Andrew Murray
    Oct 19, 2025
    5.0
    I have been a regular at Panera Bread since May of this year. My mom in Dallas talked about the unlimited drink club for about 13 dollars a month. I called the store to ask about it. They were in a big afternoon rush and couldn’t answer the phone. Gladly the manager called me back about 15 mins later. I told him I was interested in signing up for the drink club. He told me all about it and how to sign up online. Y’all, it’s the best value out there and I am so glad I did. I live off of Jollyville and had previously gone to Dunkin each morning and was spending 5 bucks a day. This Panera club pays for itself within less than 3 days. I usually also go in at lunch for an iced tea, and after work for an iced coffee. I work around 10 to 11 hours a day Monday thru Friday and they help keep me caffeinated. lol. The staff is all very nice and respectful. There is Jackie who is always fun to talk to. She is always super friendly. During the week and in the morning there is Callolain ( don’t think that’s the correct spelling of her name though). She is always friendly and has a smile and we sometimes make morning small talk. At night there is a younger guy named Joshua . He is super nice and very polite. The managers are all great also. The general manager is very good at her job. There is Jaxon and Nick. Those guys do a great job running the store. There is also another manager who does a good job. I don’t know his name but he is probably in my age group ( early 40s). He usually has a black polo on that he wears to work. One of the expo food prep guys named Andrew is a great guy also. We talk sometimes and he works hard at his job and seems to really like his job. There are some other cashiers that are friendly but I don’t know their names. The food is good also. Being a drink club member you get points and discounts on food. For breakfast I like the soufflés . So good! For lunch and dinner I get the pick 2. Usually soup and Mac and cheese with a baguette. I would def recommend coming here and being a member! You can save money with the club and also enjoy some good food.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the delivery hours at Panera Bread in Austin?

Delivery hours are Monday to Friday from 6:30 AM to 9:00 PM, Saturday 7:00 AM to 9:00 PM, and Sunday 7:00 AM to 8:00 PM.