Panera Bread

3.9
1053 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Austin is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
9901 North Capital of Texas Highway, Austin, TX
78759, United States

Hours

Reviews

3.9
1,053 reviews
5 stars
487
4 stars
274
3 stars
116
2 stars
62
1 star
114

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported dissatisfaction with the food quality, citing issues like undercooked bread, missing ingredients, and overall decline in taste.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and mistakes with orders.

Cleanliness

Several customers noted cleanliness issues, particularly in the bathrooms and food preparation areas.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.

Value for Money

Customers frequently mentioned that the prices were high relative to the quality and portion sizes of the food.
  • CE
    Cheryl Evans
    1 day ago
    5.0
    Love the soups and sandwiches.
  • JJ
    Jared Jeanotte
    Jan 4, 2026
    1.0
    Welcome to Panera microwave your own food 👎 this is what I was told when asking for my pastry to be warmed up.
  • MC
    Miguelangel Colmenares
    Dec 29, 2025
    1.0
    Debo dejar un mal review ya que en una orden que hice de pick up acá, me dieron un Half Grilled Chichen & Avo BLT y por solo quitar el bacon le han quitado casi todo inclusive el Pollo, recibí un pan con solamente lechuga, es un robo y desatención que decepción, no recomiendo hacer órdenes de pick up en este negocio.
  • SH
    Stephen H
    Dec 9, 2025
    2.0
    If big chain Restaurants are going to take over our city can they at least be...good? *Starting with the bad then the good at the end: I only like a few things on their menu and on rare occasions. It's never my "go to" and I work right next to it. The service has had a lot of issues. Lots of inconsistency with quality control. Like black soggy lettuce. Witnessed poor sanitation practices. Example- I told management there's black pieces of something in their ice cubes from their machine. They saw it too. And I never saw an "out of order" sign the whole time I was there and it should have been instant. It was gross. This current visit was the breaking point that got me to make this review. I stood at the counter for several minutes with nobody coming to me. I later remembered they had the kiosk but I ordered on my phone instead since they weren't coming up. Suggestion : if you are too busy to stay near the counter maybe put a sign up at the register directing customers to the kiosk. (Unless they're paying with cash) Anyways when I sat down to order on the phone I saw other people also waiting with no help. 2 people even got tired of waiting and left. I was so tired of waiting I got tempted to just grab the cookie I wanted and sit down but I got my values and I wish Panera had more too. Or at least this location. I don't have much experience elsewhere. I mean overall their food isn't super great in quality so that'll be any of their locations. Just a few of their items hit a craving at times. So I put 3 stars under "food". Kitchen Sink Cookie satisfies my sweet tooth. Almost too much haha I struggle to finish it but it's pretty good. And their Autumn Squash soup that comes in the fall/winter is delicious. Probably super salty and sugary but it's pretty good on a cold day. And then their dark roast coffee isn't too bad usually. Especially when fresh. I like the bolder flavors so for some it may not taste great. Their other coffee drinks are not very good... I'd go anywhere else for that. I will comend some employees I've seen. I've witnessed some really kind and positive hard working employees here. But there is definitely some training issues or lack of resources/support for employees (maybe mixed with some burnout or laziness). Oh there's lots of seating here so that's cool!
  • JJ
    James
    Nov 21, 2025
    3.0
    This is one of those franchises that started off amazing and now is just so-so. I remember when Panera first opened. I used to crave their food and probably had it at least once a week. Now, it's something I'll have when I'm really hungry and they are the closest option. I chose to go in today simply because they were next door to the other business I was in. They are conveniently located in a small strip mall and there is usually no problem with parking. The store is clean and it's a lot easier with the self serve ordering. I had the half sandwich and cup of soup. For the sandwich, I had the turkey. For starters, their bread tastes like it is only halfway cooked. The meat is just some processed turkey meat. Not fresh turkey. I don't recommend the turkey. For soup, I had the cheddar broccoli. Again, there is no consistency. The soup used to have a very rich cheddar taste to it. But now it's just a weak taste of cheddar. I'm guessing there really isn't any actual cheddar but just a added flavor to a generic soup stock. I had the baguette for the side and again, not what it used to be. For whatever reason, all the bread products seemed to be half baked. The baguette was like eating those half baked cookies. Sadly, the French baguette used to be something I really craved. But now when it is undercooked, it's just fair. The restaurant was clean and the staff seemed nice. But I'm coming for the food and it was just satisfactory. Meaning if you are starving, it's probably not a bad option. But when I think if Panera when it first opened, this is not that place.

Frequently Asked Questions About Panera Bread

Does Panera Bread accept reservations?

No, Panera Bread does not accept reservations.

What are the delivery hours at Panera Bread in Austin?

Delivery hours are Monday to Friday from 6:30 AM to 9:00 PM, Saturday 7:00 AM to 9:00 PM, and Sunday 7:00 AM to 8:00 PM.