Newk's Eatery

4.4
945 reviews

About

RestaurantSandwich RestaurantTake Out RestaurantCaterer
Welcome to Newk's Eatery, where great taste is a family tradition, and our open kitchen is the heart of the action. Whether you're hungry for timeless Newcomb Family classics or the latest trending flavors, we've got an option for you. At Newk's, you'll find salads bursting with vibrant goodness, sandwiches piled high with culinary creativity, crispy pizza made to order, and hearty soups. Get ready for a big, heartfelt welcome that will make you feel right at home!

Details

  • Dine-inAvailable
  • TakeoutAvailable
  • LunchAvailable
  • DinnerAvailable

Location

Newk's Eatery
9722 Great Hills Trail, Austin, TX
78759, United States

Hours

Reviews

4.4
945 reviews
5 stars
583
4 stars
256
3 stars
63
2 stars
13
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praise the friendly and attentive staff, some report rude interactions with management.

Food Quality

Overall, customers appreciate the freshness and flavor of the food, but there are complaints about portion sizes and occasional quality issues.

Atmosphere

The restaurant is generally described as clean and inviting, making it a pleasant place for dining.

Order Accuracy

There are several reports of incorrect orders, particularly with modifications not being followed.

Value for Money

Some customers feel the prices are high relative to the quality and portion sizes of the food.
  • DN
    Dahlia Newton
    1 day ago
    5.0
    I absolutely love the quality of the food and the amazing kind staff!
  • CM
    chris montoya
    4 days ago
    1.0
    We ordered online and when when there to pick it up it was not to be found. The manager was very rude and dismissive with us. She basically said that wasn't her problem or the store. That was on us and when we told her that we were were loyal customers even have the app with points on there currently and that we would not be returning to this location because of her attitude. She said oh well. Is this the kind of customer service that is taught by newks? Is this something that happens in every city or just Austin? We will not be returning after this. It was very rude to treat customers who go there at least once a week the way we were. This happened today November 20th. 2025 had around 1:00. Not sure who the manager was. She would not give her name. I don't expect feedback because it probably will just be pushed aside, but I just thought you should know how your store is being run in Austin, Texas
  • KG
    Kristianna Garcia
    Nov 11, 2025
    5.0
    I love Newks. Great service and quick. I come here at least 3 times a month.
  • CW
    C W
    Oct 31, 2025
    5.0
    We love Newk's! The service, the staff and the cleanliness of the restaurant keep us coming back. All the way from RR. Thank you to Aiden who went above and beyond to get my order delivered. Many 👏 kudos and loads of appreciation!
  • JF
    Jennifer Fisher
    Oct 21, 2025
    4.0
    We met friends here for lunch and I had an issue with my salad. The manager immediately replaced my food with another order and refunded the meal with apologies. He came around again to ask if everything was ok and gave us a voucher for a future meal. The way he handled the situation was above and beyond. I frequent this location because it’s an easy meet up spot, the food is generally healthy (if you know what to order) and service is exceptional.

Frequently Asked Questions About Newk's Eatery

What are the regular hours of operation for Newk's Eatery at 9722 Great Hills Trail?

Newk's Eatery is open daily from 10:30 AM to 9:00 PM.

Does Newk's Eatery offer delivery and pickup services?

Yes, Newk's Eatery offers in-store pickup, curbside pickup, delivery, and no-contact delivery options.