Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were reported as rude or unhelpful.
Food Quality
Customers expressed dissatisfaction with food quality, including issues with incorrect orders, burnt pizzas, and unsanitary conditions.
Order Timing
Many reviews highlighted long wait times for orders, both for in-store pickups and deliveries, often exacerbated by understaffing.
Overall Experience
While some customers enjoyed their meals and praised the atmosphere, others reported significant issues that led to disappointment, suggesting inconsistency in service and food quality.
IT
Istiaque Talukder
Jan 4, 2026
5.0
For those who order doordash or uber eats, as a driver i thought i should let you know they always ask if you have a pizza delivery bag and if you don’t they give you one. No other pizza store does this. So just fyi this is exemplary above and beyond. Thank you Mr. Gattis
SC
Sharee C.
Oct 30, 2025
4.0
Food is always good, service is hit or miss
RS
Regina Smith
Oct 28, 2025
1.0
Rude lady and says I can't add black olives to my cheese sticks and then proceeded to tell me for the last 20+ years I've not been able to add black olives to my cheese sticks because there isn't a button. She just didn't want to be helpful or do anything other than what's the minimum required. Adding black olives to cheese sticks isn't any different than adding them to a pizza. You guys are just lazy. I order this all the time. This is the very first Mr. Gatti location that has refused to serve me. The business was empty and she was happy to see me leave. I guess you guys run off wishes and prayers and not money. I went next door and it was packed. There's a reason you guys can't even sell your specials. It's the service. Think about it.
RD
Robbin Dexter
Oct 20, 2025
5.0
I told him no jalapenos on my sampler! They put them anyway 😂
JR
Jose Rangel
Oct 13, 2025
1.0
Un pésimo servicio, soy un driver de Doordash y un empleado me hizo esperar por una orden que la aplicación decía que debía entregármela a las 7:57 pm, me dice espera 5 minutos, espere mas de 15 minutos por una orden, y lo que me dijo fue que cancelara la orden, no es posible que una orden espere mas de 15 minutos cuando debería entregarla a la hora que dice la aplicación, si dice 7:57 pm es a esa hora, no esperar mas de 15 minutos por una orden que aun no estaba lista
Terrible service, I am a Doordash driver and an employee made me wait for an order that the app said should be delivered at 7:57 pm, he tells me to wait 5 minutes, I waited more than 15 minutes for an order, and what he told me was to cancel the order, it is not possible for an order to wait more than 15 minutes when it should be delivered at the time the app says, if it says 7:57 pm it is at that time, do not wait more than 15 minutes for an order that was not ready yet
What are the delivery hours of Mr Gatti's Pizza William Cannon?
Delivery is available Monday to Thursday and Sunday from 10:30 AM to 9:00 PM, and Friday to Saturday from 10:30 AM to 10:00 PM.
Can I pick up my order directly from the Mr Gatti's Pizza William Cannon location?
Yes, in-store pickup is available Monday to Thursday and Sunday from 10:30 AM to 9:00 PM, and Friday to Saturday from 10:30 AM to 10:00 PM.
What are the main payment options accepted at Mr Gatti's Pizza William Cannon?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Does Mr Gatti's Pizza William Cannon offer contactless delivery services?
Yes, they provide no-contact delivery to ensure safety and convenience.
What types of pizzas and food specialties does Mr Gatti's Pizza William Cannon offer?
They specialize in pizza, wings, cheese sticks, dessert pizzas, including gluten-free and vegetarian options, and are known for their famous ranch and fresh dough.
Is Mr Gatti's Pizza William Cannon wheelchair accessible?
Yes, the location has wheelchair accessible entrance, parking, and restrooms.
What are the official websites and apps where I can order from Mr Gatti's Pizza William Cannon?
You can order online via their menu link https://gattispizza.hungerrush.com/Order/Menu/28#groups or visit their website at https://mrgattispizza.com/homepage/locations/gattis-pizza-william-cannon/. Apps are available on iOS and Android stores.
What nearby restaurants can complement my visit to Mr Gatti's Pizza William Cannon?
Nearby options include China Harbor Restaurant for Asian cuisine, Mi Tradición for Mexican food, and Thai Kitchen South for Thai dishes, offering a variety of flavors to enjoy before or after your pizza visit.
Are there wellness and relaxation services near Mr Gatti's Pizza William Cannon?
Yes, there are several nearby spas and wellness centers such as Viver Foot Spa & Harmony Massage, Harmony Foot Spa, and Austin Salt Cave, perfect for relaxation before or after dining.
What nearby services can help with transportation or errands around Mr Gatti's Pizza William Cannon?
Nearby places include Ace Cash Express for financial services, AT&T Store for mobile needs, and Texas Physical Therapy Specialists for health services, supporting various needs in the area.