McDonald's

3.4
1105 reviews
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Business Details

7409 North FM 620, Austin, TX
78726, United States
(512) 996-9449
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7409 North FM 620, Austin, TX
78726, United States

Hours

Reviews

3.4
1,105 reviews
5 stars
389
4 stars
207
3 stars
186
2 stars
85
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly staff and rude management, with many customers reporting disrespectful encounters.

Order Accuracy

Numerous reviews highlight frequent issues with incorrect orders and missing items, leading to customer frustration.

Speed of Service

Customers consistently mention long wait times, particularly in the drive-thru, which detracts from the fast food experience.

Food Quality

There are complaints about cold food and inconsistent quality, although some customers report fresh and hot meals.

Cleanliness

The dining area is often noted as clean, contributing positively to some customers' experiences.
  • JM
    Job Martinez
    2 days ago
    5.0
    Best McDonald’s ever. I pretty much go on a weekly basis. Quick and staff is very friendly.
  • YW
    Yasmeen W
    Nov 10, 2025
    1.0
    Horrible customer service. Called them and got put on hold for 10 minutes, called back and a guy answered and he hung up on me. Called back and no one answers now. They speak bad about you in Spanish and have a horrible attitude. They dont have any information on the Monopoly reward claims and said it expired when they expire on 11/23. These employees need to learn how to do their job and go take a class about customer service!!
  • MM
    Megan
    Nov 2, 2025
    4.0
    I love the staff here. They are friendly hard workers and they make my experienceeach time.
  • JM
    Jared McManus
    Nov 2, 2025
    1.0
    11.2.25 - 8:30am just had one of the most disrespectful encounters I’ve ever experienced at this McDonald’s. The woman at the drive-thru flat-out refused to take my order after I tried to redeem a free item through the app. She kept repeating that I “wasn’t allowed” to order anything else, then told me to pull forward - only to meet me at the window with pure hostility. She said she could only take one order at a time (which makes no sense when all I was doing was redeeming my meal off the value menu). When I tried to clarify, she completely ignored me, refused to let me finish my order, and only handed me the free item. To make matters worse, she made an extremely inappropriate comment toward my child - in Spanish - that was both rude and unprofessional. Completely unacceptable behavior for anyone representing a business, much less one as recognizable as McDonald’s. This experience deserves serious review by management. No customer should ever be treated this way, and I hope corporate sees this and takes immediate action.
  • WT
    Will T
    Oct 24, 2025
    1.0
    Everything takes forever here it doesn’t make sense. It’s fast food. Yet u have to wait 15 mins for ur food. Also the staff ignores u and no one speaks English. I hate no wait I loathe McDonald’s now and it’s not just this location. They are all crap now.
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Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

When is the drive-thru available at this McDonald's?

The drive-thru is open every day from 5:00 AM to 11:00 PM.