McDonald's

3.4
2219 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6503 I 35 S, Austin, TX
78701, United States

Hours

Reviews

3.4
2,219 reviews
5 stars
769
4 stars
437
3 stars
350
2 stars
175
1 star
488

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Cleanliness

The location was often described as dirty, with issues such as unsanitary conditions and litter around the premises.

Food Quality

Many reviews mentioned cold or stale food, incorrect orders, and concerns about food handling.

Staff Communication

There were numerous complaints about language barriers and lack of acknowledgment from staff, leading to frustrating customer experiences.
  • MB
    Maria Becerra
    1 day ago
    1.0
    I made a mobile order at 10:30 AM for two big breakfast by the time we got here before 11 we were waiting in line but they were taking a while to attend the car in front of me and when I got to the window, at 11 because of their fault not attending the car right away they told me my order had been canceled because breakfast stopped being served and I told them at the window to keep my two beverages and I would just order something else then and when I got to the window to receive my order they only gave me one drink when I specifically told them I wanted to keep both of my drinks and they have the worst attitude.
  • GE
    Gabi Espinoza
    Jan 4, 2026
    1.0
    pretty clean, workers are rude. don’t get a job in customer service if you can’t be friendly. and the kiosks were broken so i couldn’t login to my rewards. no straws were stocked.
  • KG
    Kristen Green
    Dec 27, 2025
    1.0
    Messed up my order. Which really sucked as I was 6 hours in on a road trip and seriously could not spare any more time.
  • JM
    Jessica Martinez
    Dec 22, 2025
    2.0
    Sometimes when I go by in the mornigs or after work their is always homeless around the driveway the manager at night doesn’t really do anything about it. That’s poor management even the lobby is dirty not clean around 6 and their isn’t even straws or lids stock either..
  • VG
    Vanessa G
    Dec 19, 2025
    1.0
    Incredibly bad service, got charged for the food i ordered online then they refused to give me the food. The worker that attended me was rude and wouldn’t help me come to a solution.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Austin, TX at 6503 I 35 S?

McDonald's is open 24 hours every day of the week, from Monday through Sunday.

Is the drive-through at McDonald's open 24/7?

Yes, the drive-through service is available 24 hours a day, seven days a week.