Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
1,710 reviews
5 stars
614
4 stars
320
3 stars
280
2 stars
135
1 star
361
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and long wait times.
Order Accuracy
Numerous reviews mentioned incorrect orders, missing items, and issues with customization requests, indicating a lack of attention to detail.
Food Quality
While some customers enjoyed hot and fresh food, many others complained about cold or poorly prepared items, including cold fries and incorrect beverages.
Cleanliness
Several reviews noted cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.
Management Issues
Customers expressed dissatisfaction with management, citing poor handling of complaints and lack of accountability for staff behavior.
- AQAmina QasirNov 13, 20254.0Well.... I must say the service is a bit slow when it comes to ordering. However, they will give you your order in a hurry and quickly close the window without a word. Be sure to check your order before leaving the drive thru because half the time there's something missing. When doing mobile ordering, you don't get the exact amount of condiments you ask for specifically either. For example, I asked for 8 ketchups, 2 butters and 2 jellys. What I got was 3 ketchups, 6 butters, 2 jellys and 1 hotcake syrup..... I didn't even have hotcakes. Now I must say also that in their defense, the area doesn't seem very safe to be honest as there are a lot of homeless around who sleep not far from the drive thru window. It is a bit scary because at times they do try to hit you up for money or food as soon as you leave if your window is rolled down (which is becoming more common around fast food places in Austin I've noticed). I have have learned not to go without my dog. Otherwise, the staff there seem like they would be friendly if they would perhaps communicate. :)
- LLLukeNov 8, 20255.0drive thru man is the best
- PMPedro MartinezNov 6, 20255.0Los mejores Si
- CDCynthia DailyNov 2, 20251.0Terrible service. Everything was wrong. Went back to drive thru THREE times
- VMVeronica MuñozOct 21, 20252.0Cuándo nos dieron el cambio nos dieron uno de 20 pero billetera falso y luego se negaron de qué Yo no no no lo habían dado un mal servicio
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 3909 S Congress Ave in Austin?
McDonald's at 3909 S Congress Ave is open from 6:00 AM to 10:00 PM Monday through Friday and Sunday, and open 24 hours on Saturday.
Can I order McDonald's food for delivery from this location?
Yes, delivery is available daily with hours starting as early as 4:01 AM on weekends and going until 12:30 AM on most weekdays. You can order online at https://mcdonalds.order.online/business/-5579.
Does this McDonald's location have a drive-through service?
Yes, the drive-through is open daily from 5:00 AM to 1:00 AM on weekdays and Sunday, 24 hours on Saturday, and until 4:00 AM on Friday.
What types of payment options are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there options for contactless or curbside pickup at this McDonald's?
Yes, this location offers curbside pickup, delivery, same day delivery, and no-contact delivery options.
How can I order McDonald's using a mobile app?
You can use the McDonald's App available on the Apple App Store and Google Play Store for mobile ordering and offers. The Apple app is at https://apps.apple.com/us/app/mcdonalds/id922103212 and the Android app at https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
Are there nearby gas stations around this McDonald's location?
Yes, nearby gas stations include Chevron, Shell, and an ATM (Shell), which can be convenient if you want to fuel your vehicle before or after visiting McDonald's.
What are some nearby restaurants around the McDonald's on S Congress Ave?
Nearby restaurants include El Borrego De Oro, Pollos Asados Y Mas, and P. Terry's Burger Stand, offering Mexican and American cuisine options close to McDonald's.
Is there a nearby ATM or bank near McDonald's for convenience?
Yes, the University Federal Credit Union (UFCU) is nearby and there is also a Bitstop Bitcoin ATM close to the location for your banking and ATM needs.
Does this McDonald's location have free WiFi and mobile ordering services?
Yes, this McDonald's offers WiFi and mobile ordering services including Mobile Offers and McDelivery.