McDonald's

3.3
1462 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2114 New Slaughter, Austin, TX
78748, United States

Hours

Reviews

3.3
1,462 reviews
5 stars
520
4 stars
243
3 stars
243
2 stars
126
1 star
330

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many customers reported receiving cold or improperly prepared food, with some experiencing food poisoning.

Cleanliness

While some customers noted that the restaurant was clean, others reported unsanitary conditions and a lack of attention to hygiene.

Staff Attitude

Feedback indicated a mix of positive and negative staff interactions, with some employees praised for their friendliness while others were described as rude or unhelpful.

Efficiency

Customers frequently mentioned slow service and long wait times, particularly during busy hours.
  • JM
    Jay McMillin
    Nov 10, 2025
    5.0
    This McDonalds can be a bit tricky to navigate the drive through but it's also been around sinnce before I was born so the area around it developed to be very busy. Great location and they have ever dissapointed me. As far as food quality it's hot and fresh and what you can expect from McDonald's.
  • AJ
    Anabel San Juan
    Nov 2, 2025
    5.0
    “McDonald’s never disappoints! The food is always fresh, hot, and served quickly. I especially love the fries—crispy on the outside and soft inside. The service is fast and friendly, and the restaurant is always clean. Great place for a quick and tasty meal!” and the manager Juanita was so sweet to me . Thank you
  • AY
    Andre Yancy
    Oct 20, 2025
    1.0
    This location needs to be shut down bad customer service walk right pass you without asking if you’ve been helped, very rude as well I waited 15 outside for a order never came to window, so I went to drive through and they refused to give me my order because they failed to come to the door when the door bell went off.. very unprofessional service management needs to be fired asap
  • LS
    Lance Smith
    Oct 3, 2025
    1.0
    Terrible customer service. This franchise location doesn't deserve any customer traffic. Rude, lazy, entitled employees. Would not let me pick up my mobile order at the drive thru forced me to go inside where I waited and waited to get my order. Good luck with that $20/hr nonsense. Hopefully it leads to your unemployment.
  • PS
    Pennie Sachs
    Sep 29, 2025
    1.0
    My daughter and I went to McDonald's she got a big Mac meal, I asked for a double cheeseburger happy meal. Instead of giving us an actual double cheeseburger they only gave us an extra meat and it was all cold the bread was hard it was as though it had been sitting for a long time. After trying to take it back four different times to get the hamburger rectified. It still was disgusting the bun was hard the cheese wasn't melted and it seemed like it was something that had been made yesterday. My daughter ate hers and she got extremely sick she ended up getting food poisoning. I did not eat mine so I did not get sick. They are not making their food fresh. I really felt like all the food that we had gotten was made the day before the fries might have been the only thing and they were even cold. This McDonald's used to be our go-to but after that experience which was horrible she got her money back on a gift card with an additional $5 so a total of $20. But after getting food poisoning she's not interested in eating at McDonald's anymore.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2114 New Slaughter, Austin, TX?

McDonald's at this location is open 24 hours a day, every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery, same-day delivery, and no-contact delivery services.