McDonald's

3.5
1933 reviews
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Business Details

13609 N I 35, Austin, TX
78753, United States
(512) 989-0908
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13609 N I 35, Austin, TX
78753, United States

Hours

Reviews

3.5
1,933 reviews
5 stars
721
4 stars
385
3 stars
328
2 stars
164
1 star
335

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude staff, incorrect orders, and unhelpful management.

Food Freshness

Some customers appreciated the freshness of certain food items, particularly fries, but there were also complaints about cold or improperly prepared food.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, contributing to a negative dining experience.

Order Accuracy

Many customers experienced issues with order accuracy, including missing items and incorrect orders, leading to frustration.

Staff Attitude

While some staff were praised for their friendliness, others were criticized for being rude or unprofessional, impacting overall customer satisfaction.
  • CC
    Cam
    Jan 4, 2026
    5.0
    Very friend drive thru team
  • LC
    Lisa Crawford
    Dec 31, 2025
    5.0
    Always courteous, all the employees but Kathy is the best! Did served better than 95% of the McDonald's I've visited.
  • JJ
    Jose
    Dec 28, 2025
    1.0
    Muy mal servicio como si no les pagaran
  • JJ
    Joyclyn
    Dec 20, 2025
    3.0
    Here visiting for the holidays was told not to order from this store but it was Close to where I was staying. First, when I went in the store was not clean. Second,When I went to order told Raymon that I would wait for my food to be made fresh. He kept stressing to me. It will take 15 minutes to cook fries. If I wanted them fresh.He told me he could Warm them in the Microwave. told him again I wanted fresh fries. So fries were fresh But chicken sandwiches were warm like they made it first then cooked my fries. First and last time I will ever visit that store again. A terrible experience
  • FO
    Fuck Off
    Dec 14, 2025
    1.0
    I ordered 2 hot n spicy for my son. Got 2 mcchicken that were old and hard. Ordered reg mcflurry and got a MINI with NO spoon. Dec 13th at 1115pm The kid at the 1st window had an attitude AND messed up my order. The little girl at the window was equally rude AND messed up my order. This is the worst McDonald's in austin. It would really be nice to be able to GET WHAT IM ORDERING without having to go back, turn around, or correct the people who work here!! Yall need to fire your manger cuz they are hiring idiots Or Are doing a poor job of training them! Either one is ridiculous. The only good thing was the fries were fresh. But that doesn't outweigh the list of mistakes!
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 13609 N I 35, Austin, TX?

McDonald's at 13609 N I 35, Austin, TX is open 24 hours every day, from Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, McDonald's provides delivery services including same-day and no-contact delivery.