McDonald's

3.5
1920 reviews
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Business Details

13609 N I 35, Austin, TX
78753, United States
(512) 989-0908
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13609 N I 35, Austin, TX
78753, United States

Hours

Reviews

3.5
1,920 reviews
5 stars
714
4 stars
384
3 stars
326
2 stars
164
1 star
332

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly at the drive-thru, leading to a negative overall impression.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a lack of attention to detail.

Service Speed

Customers experienced long wait times, especially during peak hours, which contributed to frustration.

Food Quality

While some customers enjoyed the food, there were numerous reports of cold or poorly prepared items.

Cleanliness

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the restaurant.
  • YV
    Yasmin Vives
    5 days ago
    1.0
    The meat was raw the fries were extra salt and overcooked never again
  • JH
    john hostutler
    Nov 10, 2025
    3.0
    As long as you did Kathy through the drive-thru otherwise your order will be messed up
  • KH
    Katherine Harper
    Nov 10, 2025
    5.0
    I just went through the drive-thru. Line was long and entrance is hard to turn into from the right and the line was long late on Sunday. Service and food was good.
  • CT
    Christine Tran
    Nov 10, 2025
    1.0
    BEWARE OF VERONICA!!! HORRIBLE MANGER!! I HAD TO SPEAK TO THE HIGHER OFFICE BECAUSE OF HER! If you go here and they mess up your order don’t expect it to get fixed!! If I could give zero stars I would. Veronica messed up my drive thru order and made me leave my car unattended twice to go inside to get my order to be then still given a completely different order when gotten home. Even after telling her each item I got she still messed up my order and forgot something. When realizing she forgot an item. I called the store. Then when talking to Veronica and finding out that she is the “manager” she told me the only option was to drive all the way back there and return the food for a refund. Absolutely no help and probably still have my order that i touched to the next person. Worst place to come to in the Morning. The location on Metric is way better and never messed up my order. My fault for trying their location but it probably has to due with Veronica being the completely useless at helping customers. If you encounter her make sure you check that she just didn’t accidentally give your order to someone else then back to you. The place is all over the place and I will definitely be taking the further drive from now on.
  • HC
    Heather C.
    Nov 5, 2025
    4.0
    The employees were great. However my order was missing am item. Fortunately the drive thru wasn't busy so I drove back thru and let them know. There was no problem getting my missing food. However, if it had been a busy time, I world not have had time to do that and it works have been a problem.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 13609 N I 35, Austin, TX?

McDonald's at 13609 N I 35, Austin, TX is open 24 hours every day, from Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, McDonald's provides delivery services including same-day and no-contact delivery.