Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
855 reviews
5 stars
317
4 stars
181
3 stars
145
2 stars
67
1 star
145
What are people saying?
AI-generated from recent customer reviews
Service Issues
Many customers reported poor service, including rude staff, slow drive-thru, and frequent order mistakes.
Food Quality
Several reviews mentioned issues with food quality, including cold or stale items, incorrect orders, and even food poisoning.
Cleanliness
While some customers praised the cleanliness of the location, others reported unsanitary conditions and concerns about hygiene.
Positive Experiences
Despite the negative feedback, some customers had positive experiences, highlighting friendly staff and fresh food.
- DZD. Zuniga2 days ago3.0At this location- you have to wait a long time for someone to come to the counter to take your order. When ordering coffee, the NEVER put the lids on all the way. Once causing to lid to come off & hot coffee spilling all over me in my vehicle. While the manager was very apologetic, it continues to happen.
- ELernesto linaresDec 25, 20251.0Tienen un pésimo servicio deberían de mejorar la atención con el cliente mi calificación para este restaurante es de una estrella sería bueno mejor que cambiarán al personal de este restaurante y poner a persona que de verdad quieran trabajar y ser servicial con los clientes
- MJMarie “Marie Elizabeth” JenningsDec 7, 20255.0Compared to many other McDonalds restaurants, this one always has a great environment. Great service, food was correct and quick, clean tables, alot of space for children, handicapped and elderly.
- TSTriana SmithNov 16, 20251.0Everyday I go here and order it's always something wrong with my order most times I can't even turn around because I have work the ladies in the evening are rude and they even do shady things like heat up cookies when you ask for the fresh I went home with the cookies hard as a rock if you have a problem giving somebody what they paid for this is not the job for you I shouldn't have to accept whatever yall try to give just because y'all don't care
- BJBrent JacksonNov 14, 20252.0I ordered through the app and had it sent to this location. The first time went here was subpar, but I chalked it up to being busy and it was a minor thing so wasn’t worried about it. This time, it wasn’t busy and they messed my order up again. My large Sweet Tea wasn’t even slightly sweet, I only received two of my dipping sauces and on top of that I only received 18 of 20 chicken nuggets. I only know the last part bc I was dividing them up between my twin nephews and my niece. Like why would you mess up the order that bad when you’re not busy? Never again. Not even worth going back up there bc of the incompetence.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 13813 Burnet Rd, Austin, TX?
McDonald's is open Monday to Saturday from 5:00 AM to midnight, with Tuesday closing earlier at 10:00 PM. On Sundays, it operates from 6:00 AM to 11:00 PM.
When is the drive-through service available at this McDonald's location?
The drive-through is open Monday, Wednesday to Saturday from 5:00 AM to midnight, Tuesday from 5:00 AM to 10:00 PM, and Sunday from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday to Thursday from 5:00 AM to 11:30 PM, Friday and Saturday from 5:00 AM to 1:59 AM, and Sunday from 6:00 AM to 10:30 PM.
How can I place an order for pickup or delivery from this McDonald's?
You can order through their website at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are offered at the McDonald's on Burnet Rd?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Is there a McDonald's app I can use for ordering at this location?
Yes, the McDonald's App is available for download on both the Apple App Store and Google Play Store for convenient ordering and rewards.
What are some nearby dining options to McDonald's on Burnet Rd?
Nearby dining options include Tacos Kitchen, Antojitos el Doble Sabor, and Taco Bell, all offering Mexican cuisine which could be great alternatives or complements to your McDonald's visit.
Are there any convenient places to stop for gas or supplies near McDonald's?
Yes, Texaco gas station and Walgreens convenience store are close by, allowing you to refuel or pick up essentials before or after your McDonald's meal.
What other services or shops can I find near this McDonald's location?
Nearby you can find services such as Easter Seals Donation Center, HOPE Family Thrift Store, LibertyX Bitcoin ATM, and Powell & Tiller Dental Care for various needs like donations, thrift shopping, financial services, and dental care.