Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
852 reviews
5 stars
316
4 stars
181
3 stars
144
2 stars
67
1 star
144
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders and missing items.
Service Speed
Service speed varied significantly, with some customers experiencing long wait times, especially in the drive-thru.
Food Quality
Food quality was inconsistent, with several complaints about cold or poorly prepared items.
Staff Attitude
Customer service experiences were mixed, with some praising friendly staff while others reported rudeness and lack of professionalism.
Cleanliness
The location was noted for being clean, although some customers mentioned concerns about hygiene.
- TWTimothy Latrice Woods4 days ago5.0They always make sure that your order is hot and ready!
- BFBerenger FishNov 16, 20252.0ALWAYS a suoer slow drive thru. Consistently great fries almost makes up for it.
- TSTriana SmithNov 16, 20251.0Everyday I go here and order it's always something wrong with my order most times I can't even turn around because I have work the ladies in the evening are rude and they even do shady things like heat up cookies when you ask for the fresh I went home with the cookies hard as a rock if you have a problem giving somebody what they paid for this is not the job for you I shouldn't have to accept whatever yall try to give just because y'all don't care
- BJBrent JacksonNov 14, 20252.0I ordered through the app and had it sent to this location. The first time went here was subpar, but I chalked it up to being busy and it was a minor thing so wasn’t worried about it. This time, it wasn’t busy and they messed my order up again. My large Sweet Tea wasn’t even slightly sweet, I only received two of my dipping sauces and on top of that I only received 18 of 20 chicken nuggets. I only know the last part bc I was dividing them up between my twin nephews and my niece. Like why would you mess up the order that bad when you’re not busy? Never again. Not even worth going back up there bc of the incompetence.
- MSmundeep shinmarNov 13, 20252.0Ordered a spicy mchicken with a small fry The fries were stale, cold and had no salt. The mchicken looked like it had taken a bath in mayonnaise.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 13813 Burnet Rd, Austin, TX?
McDonald's is open Monday to Saturday from 5:00 AM to midnight, with Tuesday closing earlier at 10:00 PM. On Sundays, it operates from 6:00 AM to 11:00 PM.
When is the drive-through service available at this McDonald's location?
The drive-through is open Monday, Wednesday to Saturday from 5:00 AM to midnight, Tuesday from 5:00 AM to 10:00 PM, and Sunday from 6:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available Monday to Thursday from 5:00 AM to 11:30 PM, Friday and Saturday from 5:00 AM to 1:59 AM, and Sunday from 6:00 AM to 10:30 PM.
How can I place an order for pickup or delivery from this McDonald's?
You can order through their website at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
What services are offered at the McDonald's on Burnet Rd?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Is there a McDonald's app I can use for ordering at this location?
Yes, the McDonald's App is available for download on both the Apple App Store and Google Play Store for convenient ordering and rewards.
What are some nearby dining options to McDonald's on Burnet Rd?
Nearby dining options include Tacos Kitchen, Antojitos el Doble Sabor, and Taco Bell, all offering Mexican cuisine which could be great alternatives or complements to your McDonald's visit.
Are there any convenient places to stop for gas or supplies near McDonald's?
Yes, Texaco gas station and Walgreens convenience store are close by, allowing you to refuel or pick up essentials before or after your McDonald's meal.
What other services or shops can I find near this McDonald's location?
Nearby you can find services such as Easter Seals Donation Center, HOPE Family Thrift Store, LibertyX Bitcoin ATM, and Powell & Tiller Dental Care for various needs like donations, thrift shopping, financial services, and dental care.