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McDonald's

3.5
(1649 reviews)

Business Details

13749 N US Hwy 183, Austin, TX
78750, United States
(512) 335-8065
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13749 N US Hwy 183, Austin, TX
78750, United States

Hours

Reviews

3.5
1,649 reviews
5 stars
619
4 stars
315
3 stars
264
2 stars
111
1 star
340

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly managers, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and long wait times, indicating a lack of attention to detail.

Cleanliness

While some customers praised the cleanliness of the venue, others reported unsanitary conditions and poor hygiene practices among staff.

Speed of Service

A significant number of reviews mentioned slow service, both in the drive-thru and for in-store orders, contributing to customer frustration.

Food Quality

Several customers expressed disappointment with the quality of food, including cold items and incorrect preparation.
  • RJ
    Raul Jacobo
    Feb 22, 2026
    1.0
    Literally the worst they are telling everyone to pull in to the spot and literally forgetting about they outside ppl
  • AT
    Allison Thompson
    Feb 21, 2026
    1.0
    Hi. So there I was, just casually walking into a McDonald’s like a normal, law-abiding citizen who has entered restaurants before. I wasn’t kicking down doors. I wasn’t demanding the McRib. I simply walked in. And I have never in my life been greeted with such aggressive energy by a McDonald’s. All I did was politely ask, “Do y’all have anything gluten-free?” A harmless question. A peaceful question. A question asked by someone who just wanted to eat without their stomach filing a lawsuit. And the manager, with the confidence of someone delivering breaking news, told me: “We only have hashbrowns until lunch.” Only. Hashbrowns. Ma’am. Sir. Respected leader of the Golden Arches. Meat exists. Meat has always existed. The burger patty is, in fact, not made of wheat. Cows are famously gluten-free. The chicken; once liberated from its crispy jacket; is also not a baguette. You’re telling me the entire establishment transforms into a carb kingdom until the clock strikes noon? That the grills simply refuse to acknowledge protein before lunchtime? That the concept of “just the meat” is forbidden knowledge before 10:30 AM? I left feeling like I had asked for a Michelin-star tasting menu instead of a plain piece of meat. All I wanted was gluten-free. What I got was hashbrowns and hostility.
  • AN
    Aubrey Nichols
    Feb 21, 2026
    1.0
    I only ordered a coffee and whoever made it CLEARLY did not get cracked last night and decided to take it out on me. There was way too much ice and way to little caramel. The manager was rude. I was asking if they had anything gluten free because my friend can't eat gluten and she came back in a very bitchy tone. My friend ordered two bags of apple slices and it took TEN minutes to come out. When she asked about them the manager just walked off and didn't even acknowledge her. I WILL NOT be coming back here and honestly I'm VERY disappointed.
  • EK
    edik kliger
    Feb 15, 2026
    1.0
    Waited 15 minutes for my order, then they made mistakes and waited 15 min more for my burger no cheese, fast food my (!)
  • VE
    Viv Eliot
    Feb 2, 2026
    4.0
    This location is ok. Very hard to understand the gentleman taking orders, there was a lot of static and feedback that made his voice sound low and far away. Food was ok, but did taste a little dry. The service was good, though. Very nice workers.

Frequently Asked Questions About McDonald's

What are the hours of operation for this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does McDonald's offer delivery services at this location?

Yes, McDonald's offers delivery services 24/7, including same-day and no-contact delivery options.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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