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McDonald's

3.5
(2344 reviews)

Business Details

10732 Research Blvd, Austin, TX
78759, United States
(512) 346-5440
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10732 Research Blvd, Austin, TX
78759, United States

Hours

Reviews

3.5
2,344 reviews
5 stars
810
4 stars
532
3 stars
390
2 stars
169
1 star
443

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to poor customer experiences.

Service Speed

Many customers reported extremely slow service, particularly in the drive-thru, with long wait times and inefficient order handling.

Food Quality

Several customers complained about food quality issues, including cold or improperly cooked items, and incorrect orders.

Cleanliness

While some reviews noted clean restrooms, others mentioned dirty dining areas and poor overall cleanliness.

Order Accuracy

A significant number of customers experienced issues with incorrect orders, including missing items and wrong food.
  • MJ
    Mary Johnsons
    Feb 18, 2026
    1.0
    Leaves you waiting outside for over 20min for a coffee and orange juice. When going inside after waiting 20m outside for 2 drinks, they said they forgot about it. Waste of time unorganized mess.
  • RT
    Rafo ToP
    Feb 6, 2026
    4.0
    Esta vez fui a través de drive through, asi Que no puedo calificarlo bien. Mejorar el nivel de inglés de los que atienden. Las hamburguesas, bueno,... El Pan es mejor en mi país.
  • AE
    April Espino
    Jan 28, 2026
    1.0
    The lady who took our order this morning was extremely rude. She wouldn't let my husband finish ordering before she said to pull around. She had a huge attitude problem as well.
  • MG
    Max Gibson
    Jan 20, 2026
    1.0
    The drive thru is two lanes. I was at the speaker in the inside lane for more than 10 minutes with no one taking my order. The outside lane continued to be serviced during this time, and 6 people who arrived after me got serviced while I was still waiting to talk to someone. I pulled up to the window to try and order there, but the lady working the first window wouldn't even open the window and just kept pointing the card reader even though I repeatedly said that wasn't my order. I ended not being able to place an order at all and just had to drive off. Terrible service at this location.
  • JZ
    Joey Zamora
    Dec 29, 2025
    1.0
    I used the McDonald’s mobile app at this location to pick up a sausage biscuit and a large iced coffee. I regularly use the app at other locations and typically receive a black iced coffee when I don’t customize the order, which has never been an issue. At this location, I was given a large iced coffee with cream and sugar. I politely let the employee know that I had ordered a black iced coffee. Instead of helping or explaining, she responded rudely and insisted there were no notes on the order indicating it should be black. When I explained that I did not add cream or sugar, she became argumentative and aggressive, rolled her eyes, and walked away. Another employee later brought me the corrected coffee and was very friendly and professional, which I appreciated. Afterward, I learned that the app does include cream and sugar by default unless it is removed during customization, so I understand the mistake. However, the issue was not the coffee—it was the interaction. The employee could have calmly explained how the app works instead of responding in an unfriendly and disrespectful manner. This experience left a very poor impression, and due to the unprofessional behavior, I will not be returning to this location.

Frequently Asked Questions About McDonald's

What are the daily operating hours of this McDonald's location?

This McDonald's in Austin, TX is open daily from 5:00 AM to 2:00 AM for in-store service.

What are the delivery hours for this McDonald's?

Delivery is available from 5:00 AM to 11:30 PM Monday through Wednesday and Sunday, and until 1:30 AM on Thursday through Saturday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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