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McDonald's

3.5
(1128 reviews)

Business Details

10525 West Parmer Lane, Austin, TX
78717, United States
(512) 248-2322
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10525 West Parmer Lane, Austin, TX
78717, United States

Hours

Reviews

3.5
1,128 reviews
5 stars
413
4 stars
218
3 stars
207
2 stars
68
1 star
222

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly managers, leading to a negative customer experience.

Food Quality

Customers frequently reported receiving cold or incorrect food orders, with some expressing dissatisfaction with the freshness and taste.

Cleanliness

While some customers noted the restaurant was clean, others reported issues such as dirty dining areas and malfunctioning equipment.

Customer Experience

Many reviews indicated a lack of responsiveness to customer inquiries and complaints, contributing to overall dissatisfaction.
  • LH
    Lyndsey Hendrix
    Feb 22, 2026
    1.0
    So happy in this economy I get to spend almost $10 for a McFlurry I get to mix myself and half eaten fries that I haven’t even touched.
  • BL
    Briana Lewinsky
    Feb 14, 2026
    1.0
    Very bad service , you come to place and order and they completely ignored your there . Gimenq looked bothered when asked to place an order . What a terrible experience.
  • JM
    Joe McLaughlin
    Feb 9, 2026
    5.0
    Their breakfast keeps me alive. Regarding the photo - this is not a full trashcan. It certainly looks like it is but it is not. This an example of a need to spend some time on the physics of the extension “snout” that McDonald’s drive-thru trash cans are fitted with. It is a great idea due to the convenience it provides in allowing a drive-thru customer to dispose of their trash with less of a chance that trash will end up on the ground. However, the snout does not have enough slope for gravity to successfully pull everything into the can. It only takes one small item to stick inside the snout and things start backing up. McDonald’s is known for their creative abilities with processes and systems. That’s how they got their start. It is certain that they could figure out a way for these trashcan snouts to better perform.
  • OG
    Oscar Rodriguez Gaytan
    Jan 21, 2026
    5.0
    Very clean.
  • GS
    Gavin Shaleam
    Jan 2, 2026
    1.0
    Every time I go to McDonald’s on Parmer I end up crying violently in the parking lot, deeply disheartened by the lack of the exquisite, my beloved, McFlurry. Every time, the empty, soulless suits of McDonalds Corporate see fit to leave the world aching with the pain felt in absence of their greatest creation, all because those penny pinchers don’t have a care in the world to fix their ice cream machine. Never do I cry regarding any matter, the exception being when I come to McDonalds, any McDonalds, hoping against hope, deluding myself like Charles Lecrelc at Ferrari, thinking this time will be different, that they’ll finally fix their ice cream machine, that I may be reunited with my beloved McFlurry at last. But alas, every time, such as with Leclercs DQs all to Ferraris fault, I am left alone in the parking lot, missing the presence of my Chocolate McFlurry, for what else could I possible think to share with my slightly less beloved dog Laney, besides that? Update: Laney is at the vet Update: Laney has passed due to chocolate poisoning? Never heard of that! The McDonalds workers must have poisoned my McFlurry out of spite when I had finally driven to my 53rd location and managed to find a working ice cream machine! Update: Charles Leclerc got DQd, Lance Stroll took pole. Update: My friend is suspicious about my dog, I think he’s into me. Summary: LowK I only go back for the Chocolate McFlurry. The vibe is really chill too, except when the workers are poisoning your McFlurries. Always get dine in.

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