McDonald's

3.5
1120 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10525 West Parmer Lane, Austin, TX
78717, United States

Hours

Reviews

3.5
1,120 reviews
5 stars
408
4 stars
218
3 stars
207
2 stars
68
1 star
219

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly managers, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and cold food, indicating a lack of attention to detail.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues and maintenance problems, such as broken equipment and unsanitary conditions.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, stale, or poorly prepared items.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and good food quality on certain occasions.
  • GS
    Gavin Shaleam
    Jan 2, 2026
    1.0
    Every time I go to McDonald’s on Parmer I end up crying violently in the parking lot, deeply disheartened by the lack of the exquisite, my beloved, McFlurry. Every time, the empty, soulless suits of McDonalds Corporate see fit to leave the world aching with the pain felt in absence of their greatest creation, all because those penny pinchers don’t have a care in the world to fix their ice cream machine. Never do I cry regarding any matter, the exception being when I come to McDonalds, any McDonalds, hoping against hope, deluding myself like Charles Lecrelc at Ferrari, thinking this time will be different, that they’ll finally fix their ice cream machine, that I may be reunited with my beloved McFlurry at last. But alas, every time, such as with Leclercs DQs all to Ferraris fault, I am left alone in the parking lot, missing the presence of my Chocolate McFlurry, for what else could I possible think to share with my slightly less beloved dog Laney, besides that? Update: Laney is at the vet Update: Laney has passed due to chocolate poisoning? Never heard of that! The McDonalds workers must have poisoned my McFlurry out of spite when I had finally driven to my 53rd location and managed to find a working ice cream machine! Update: Charles Leclerc got DQd, Lance Stroll took pole. Update: My friend is suspicious about my dog, I think he’s into me. Summary: LowK I only go back for the Chocolate McFlurry. The vibe is really chill too, except when the workers are poisoning your McFlurries. Always get dine in.
  • GH
    Goch HM
    Jan 2, 2026
    1.0
    Some very RUDE people are working here
  • IA
    isaac anzaldua
    Dec 21, 2025
    1.0
    I called to ask a question to see if they had the grinch meal. And for 30 minutes straight I called 20 times and got no answer. I wanted to make sure before I drove over there. It seems like everyone in this location is insubordinate and doesnt work. If a phone is ringing non stop for 30 mins you might wanna answer it before you get a horrible review and loose a customer. Im going to the taco bell across the street. They atleast answer their phones and want to work.
  • IF
    Idalmis Fimbres
    Dec 20, 2025
    1.0
    This is the worst McDonald's I've ever been to, the drive thru people are rude, they don't let you order or see the menu. They should review the attitudes of the staff.
  • JJ
    Jme Jacobs
    Dec 3, 2025
    1.0
    Every time I order a meal that comes with fries, by the time I drive 1.8 miles to my house they're cold. One time I turned around and complained. Went home with fresh fries. Today after working 12hrs I pick up 2 meals and not only were the fries cold the sandwich and nuggets were cold. I'm more annoyed because McDonalds use to be known for fresh hot fries. Guess those days are long gone. Unless this is fixed I'll take my business elsewhere

Frequently Asked Questions About McDonald's

What are the regular opening hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

Does this McDonald's offer drive-thru service and what are its hours?

Yes, the drive-thru is open daily from 5:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.