Business Details
About
Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Austin.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.2
2,093 reviews
5 stars
1,313
4 stars
342
3 stars
162
2 stars
77
1 star
199
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude and unhelpful staff, particularly from management.
Product Quality
Mixed feedback on donut freshness and quality, with some customers receiving stale or poorly made donuts.
Cleanliness
Concerns were raised about the cleanliness of the store, including dirty tables and the presence of bees inside.
Pricing
Customers noted rising prices and smaller donut sizes, leading to dissatisfaction regarding value for money.
Positive Experiences
Despite the negatives, some customers praised the friendly staff and the deliciousness of the donuts, especially when fresh.
- PJPaul Duenas Jr6 days ago1.0Went inside to pick up two medium size Carmel mocha lattes and when I got home I realized both cups were not even half full and no Carmel in the cups. I tried to combined both cups and still not even full. Waste of 16 dollars. With the cherry on top coffee was sour
- LRLayth Rafea6 days ago1.0I went to get half a dozen donuts at at 3:00 on a Monday through the drive-thru with my family and I and the service was horrible. As the man that asked for our order seemed to lack general manners and seemed not to be wanting to be working. And when he passes me the donuts and card back he does it in disgust and in a way where he doesn't want to put in effort in giving the card by not stretching his arm all the way out. Also my wife was sitting next to me and was wearing a hijab and when he first looked at us he took a glance and looked at her in hate kind of look. Sadly we didn't get his name but he was a young man with a full beard around 30 years old. Also the donuts are a lot smaller and double the price.
- PHPreston HiteJan 4, 20262.0Donut was decent, but the experience was frustrating. I asked for a cup of tap water and was told they wouldn’t provide one. I’ve never had that happen at a food place in Texas before. Small thing, but it left a bad impression.
- RGRJ GJan 2, 20263.0Donuts have gotten much smaller, we weren't given a donut when we came in as we have in past. Selection was maybe 8 choices. Service by employee was terrible. Looked like he was mad at the world. Last time we will go to Krispy Kreme. Used to be our favorite donut place.
- DJDavid JimenezDec 19, 20251.0Went in to use the Buy 1 dozen get 1 Free. The cashier says the coupon wasn't scanning but even said it looks fine, dates etc. But he refused to take it since it wasn't scanning. I told him I wasn't going to buy it unless I get the free dozen glaze. He said "Well Bye then". Good job never coming here again.
Frequently Asked Questions About Krispy Kreme
What are the general opening hours of Krispy Kreme at 12586 Research Blvd, Austin?
Krispy Kreme in Austin is open daily from 6:00 AM to 10:00 PM.
When is the drive-through at Krispy Kreme open?
The drive-through is open every day from 6:00 AM to 10:00 PM, offering convenient service.
What times are available for delivery orders from Krispy Kreme?
Delivery service is available daily from 6:15 AM until 9:45 PM.
Can I pick up my Krispy Kreme order in store, and what are the hours for pickup?
Yes, in-store pickup is available daily from 6:00 AM to 9:45 PM.
What type of attire is recommended when visiting Krispy Kreme?
Casual attire is appropriate when visiting Krispy Kreme.
Does Krispy Kreme accept credit card payments?
Yes, Krispy Kreme accepts American Express, Discover, Mastercard, and Visa, as well as cash.
What types of food and drinks does Krispy Kreme offer?
Krispy Kreme specializes in doughnuts, coffee, iced coffee, breakfast items, desserts, hot drinks, iced drinks, and frozen drinks.
Is there free parking available at Krispy Kreme?
Yes, there is free street parking as well as a free parking lot for customers.
What nearby places can I visit before or after enjoying treats at Krispy Kreme?
Nearby, you can visit Kerbey Lane Cafe for a meal, enjoy arcade games at the Amusement Arcade, or get car maintenance services at The Wash Shop or Arbor Carwash.
Are there financial services close to Krispy Kreme in Austin?
Yes, Bank of America Financial Center and Bank of America ATM are nearby, convenient if you need banking services during your visit.