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Krispy Kreme

4.0
(1160 reviews)

Business Details

701 East Stassney Lane, Austin, TX
78745, United States
(512) 851-8888
https://site.krispykreme.com/tx/austin/701-east-stassney-lane

About

Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Austin.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
701 East Stassney Lane, Austin, TX
78745, United States

Hours

Reviews

4.0
1,160 reviews
5 stars
679
4 stars
188
3 stars
96
2 stars
51
1 star
146

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful attitudes.

Product Availability

Customers frequently expressed frustration over items being out of stock, especially after placing pre-orders.

Cleanliness Issues

Several reviews mentioned unsanitary conditions and a lack of cleanliness in the store.

Quality of Food

While some customers praised the donuts, others noted inconsistencies in quality, such as cold donuts and expired milk.

Operational Hours

Many customers reported issues with the store closing early or not adhering to advertised hours.
  • MC
    Melanie C.
    Feb 18, 2026
    1.0
    If I could put ZERO stars I would. This location and staff member, one in particular was VERY rude and inconsiderate. I had called to see if I could place an order for next day pick up. The lady over the phone said I could or I can just come in and she told me which items I would like because they are short staffed and it would be while. I told her the three items I wanted and she said "Oh okay cool we will have those in stock, I thought you wanted the valentines day donuts, I told her No, she said you can place online or come in. I place the order online for the next day. Next day comes around and one of my relatives went to go pick up the doughnuts and when she walked in there was two other people waiting for service and a lady came out and said in a rude tone " OKAY WHOS NEXT" the people told my relative to go ahead and order, when she told the employee her name, the employee looked at her up and down and said " WHO?" and when she told her, her name again, she said "Mmmm" and walked away. The donuts were not ready at all and the employee was putting the doughnuts in the boxes, and told my relative " We don't have one of the items you're wanting." My relative ended up getting another item and walked away. This is an inconvenience and not my problem because I was told that all the items I wanted were going to be in stock. I tried calling that same day and no answer, I called 8 times and no one came to the phone and I called on Monday which was presidents day and the phone went to voicemail multiple times. This employee was very rude and did not have to act this way. Sorry you work here and are short staff, maybe pick a different job where you don't have to deal with people. Little did this lady know, we had just came from my grandfathers funeral. This employee needs to be trained better and fired. Im sure these people who reviewed this place know exactly what lady I am talking about. I filled out a complaint twice and I got an email saying sorry here's a coupon for 1 FREE DOZEN OF GLAZED DOUGHNUTS. Im not upset about the doughnuts not being in stock I am upset from this employee attitude. I should have gone in there and picked up the doughnuts myself, because I guarantee I would not be talked to the way she talked to my relative. Unacceptable. I received No call, no apology, nothing. Do better.
  • JL
    Jess LDLP
    Feb 16, 2026
    1.0
    Came on 02/14/26 around 11ish. Waited almost an hour to finally order and get our half a dozen glazed donuts/4 kolache/iced coffee. Ordered a chocolate milk and regular milk with my order. My daughter had mentioned the milk tasted weird and when we came home, I realized we were given expired milk… this is not ok and could have gotten my daughter sick. I get it was busy but the milk definitely should have been checked!
  • LL
    Luci Lu
    Feb 16, 2026
    1.0
    So disappointed in the Valentines donuts, not what's picture
  • JJ
    Joshua
    Feb 15, 2026
    1.0
    The last 2 times I went to this place it has been bad. I went to drive through one night, a several months ago, and there were ants in the box! Reluctantly I went today expecting a better experience, and it was not. The place was not clean at all. Not but a few donuts in the cases, and nothing being made either. It was 4PM on a Saturday!! How does a business survive??? I will not return.
  • CO
    Cinthya Olmos
    Feb 14, 2026
    1.0
    The worst service I have ever received in my entire life, the people working there are bitter. No coffee, no that donuts, no that box, no change, no nothing. It was awful 😢

Frequently Asked Questions About Krispy Kreme

What are the regular business hours of Krispy Kreme at 701 East Stassney Lane, Austin?

Krispy Kreme is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.

During what hours can I get delivery from Krispy Kreme?

Delivery is available from 6:15 AM to 9:45 PM Sunday through Thursday, and from 6:15 AM to 10:45 PM on Fridays and Saturdays.

Brand Certified Facts from Krispy Kreme

Krispy Kreme partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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