Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Austin.
Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful attitudes.
Product Availability
Customers frequently expressed frustration over items being out of stock, especially after placing pre-orders.
Cleanliness Issues
Several reviews mentioned unsanitary conditions and a lack of cleanliness in the store.
Quality of Food
While some customers praised the donuts, others noted inconsistencies in quality, such as cold donuts and expired milk.
Operational Hours
Many customers reported issues with the store closing early or not adhering to advertised hours.
MC
Melanie C.
Feb 18, 2026
1.0
If I could put ZERO stars I would. This location and staff member, one in particular was VERY rude and inconsiderate. I had called to see if I could place an order for next day pick up. The lady over the phone said I could or I can just come in and she told me which items I would like because they are short staffed and it would be while. I told her the three items I wanted and she said "Oh okay cool we will have those in stock, I thought you wanted the valentines day donuts, I told her No, she said you can place online or come in. I place the order online for the next day. Next day comes around and one of my relatives went to go pick up the doughnuts and when she walked in there was two other people waiting for service and a lady came out and said in a rude tone " OKAY WHOS NEXT" the people told my relative to go ahead and order, when she told the employee her name, the employee looked at her up and down and said " WHO?" and when she told her, her name again, she said "Mmmm" and walked away. The donuts were not ready at all and the employee was putting the doughnuts in the boxes, and told my relative " We don't have one of the items you're wanting." My relative ended up getting another item and walked away. This is an inconvenience and not my problem because I was told that all the items I wanted were going to be in stock. I tried calling that same day and no answer, I called 8 times and no one came to the phone and I called on Monday which was presidents day and the phone went to voicemail multiple times. This employee was very rude and did not have to act this way. Sorry you work here and are short staff, maybe pick a different job where you don't have to deal with people. Little did this lady know, we had just came from my grandfathers funeral. This employee needs to be trained better and fired. Im sure these people who reviewed this place know exactly what lady I am talking about. I filled out a complaint twice and I got an email saying sorry here's a coupon for 1 FREE DOZEN OF GLAZED DOUGHNUTS. Im not upset about the doughnuts not being in stock I am upset from this employee attitude. I should have gone in there and picked up the doughnuts myself, because I guarantee I would not be talked to the way she talked to my relative. Unacceptable. I received No call, no apology, nothing. Do better.
JL
Jess LDLP
Feb 16, 2026
1.0
Came on 02/14/26 around 11ish. Waited almost an hour to finally order and get our half a dozen glazed donuts/4 kolache/iced coffee. Ordered a chocolate milk and regular milk with my order. My daughter had mentioned the milk tasted weird and when we came home, I realized we were given expired milk… this is not ok and could have gotten my daughter sick. I get it was busy but the milk definitely should have been checked!
LL
Luci Lu
Feb 16, 2026
1.0
So disappointed in the Valentines donuts, not what's picture
JJ
Joshua
Feb 15, 2026
1.0
The last 2 times I went to this place it has been bad. I went to drive through one night, a several months ago, and there were ants in the box! Reluctantly I went today expecting a better experience, and it was not. The place was not clean at all. Not but a few donuts in the cases, and nothing being made either. It was 4PM on a Saturday!! How does a business survive??? I will not return.
CO
Cinthya Olmos
Feb 14, 2026
1.0
The worst service I have ever received in my entire life, the people working there are bitter.
No coffee, no that donuts, no that box, no change, no nothing. It was awful 😢
What are the regular business hours of Krispy Kreme at 701 East Stassney Lane, Austin?
Krispy Kreme is open daily from 6:00 AM to 10:00 PM, with extended hours until 11:00 PM on Fridays and Saturdays.
During what hours can I get delivery from Krispy Kreme?
Delivery is available from 6:15 AM to 9:45 PM Sunday through Thursday, and from 6:15 AM to 10:45 PM on Fridays and Saturdays.
What are the Krispy Kreme drive-through hours?
The drive-through is open daily from 6:00 AM to 10:00 PM, extended until 11:00 PM on Fridays and Saturdays.
Can I pick up my order at Krispy Kreme? If so, when?
Yes, pickup is available from 6:00 AM to 9:45 PM Sunday through Thursday, extended to 10:45 PM on Fridays and Saturdays.
Does Krispy Kreme Austin offer online ordering for pick up or delivery?
Yes, you can order online for pick up or delivery through their official ordering website at https://ordering.krispykreme.com/.
What types of payments are accepted at Krispy Kreme Austin?
Krispy Kreme accepts American Express, Discover, Mastercard, Visa, and cash payments.
What special items or menu highlights does Krispy Kreme Austin offer?
They feature the iconic Original Glazed® Doughnut hot off the line, Cinnamon Roll Sundays, seasonal collections, coffee, and a variety of sweet treats and drinks.
What nearby hotels can customers visit near Krispy Kreme Austin?
Nearby hotels include Holiday Inn Express & Suites Austin South, Staybridge Suites Austin South Interstate Hwy 35, and TownePlace Suites by Marriott Austin South, ideal for guests looking for accommodations close to Krispy Kreme.
Are there nearby dining options around Krispy Kreme Austin for a meal before or after my visit?
Yes, nearby restaurants include Twin Peaks Restaurants, Gangnam Korean BBQ, Texas Land & Cattle (Stassney), Logan's Roadhouse, Dimassi's Mediterranean Buffet, and Chili's Grill & Bar for a variety of cuisine choices.
What other services and stores are located near Krispy Kreme at 701 East Stassney Lane?
Nearby services include Bank of America ATM and full bank, Jiffy Lube automotive repair, Eyemart Express optical, Lowe's Home Improvement, nail and spa salons like VIP Nails and Spa Salon and Amor Nails & Spa, and entertainment options like Regal Metropolitan cinema and Gamefellas video game store.
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