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Jimmy John's

3.6
(188 reviews)

Business Details

1100 Center Ridge Dr, Austin, TX
78753, United States
(512) 670-3600
https://locations.jimmyjohns.com/tx/austin/sandwiches-1293.html

About

Sandwich Restaurant

Location

Jimmy John's
1100 Center Ridge Dr, Austin, TX
78753, United States

Hours

Reviews

3.6
188 reviews
5 stars
94
4 stars
23
3 stars
17
2 stars
13
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and dismissive towards customers.

Food Quality

Several customers reported issues with sandwich quality, including incorrect orders, insufficient ingredients, and cold or soggy sandwiches.

Cleanliness

Some reviews praised the cleanliness of the restaurant, noting that it was well-maintained and tidy.

Speed of Service

While some customers experienced quick service, many others complained about slow service and long wait times for orders.
  • CC
    Coach_Craig
    2 days ago
    1.0
    They were exceptionally rude. They would not give me the code to the bathroom until after I placed an order. I had to pee really badly and didn't appreciate being forced to make my food choice under that pressure! Went over and ate at Nikis pizza next door instead.
  • OP
    Olivia Pope
    Nov 24, 2025
    1.0
    Worst experience ever at this location. Poor customer service skills, They didn’t offer to toast my sandwich, a side drink, chips, cookie, brownie or nothing. The sandwich maker made a rushed, cold & sloppy sandwich.
  • ME
    Maxx E
    Nov 2, 2025
    1.0
    Service extremely slow service staff very rude the person making the sandwich has their headphones on and is either talking on the phone or singing along to their music not paying attention took forever for them to make a basic slim sandwich with extra cheese charge me for the extra cheese but didn't put it on it when I came in to ask for a refund for the cheese I was charged for they refused took the sandwich and rudely manhandled it and gave it back. And had to wait and even more excessive amount of time to even speak to the cashier while they just stood there chatting with a customer while I'm standing in full view with sandwich and hand Anna hurry expressly told that to the cashier who did not care
  • CK
    C K
    Oct 29, 2024
    1.0
    Went to order the picklewhich! Heavy set Hispanic guy with glasses working front counter let me know it’s online only. No further instructions, I found it on the app. I wanted to use restroom since I had to order online and not front counter. Was treated weirdly about recieving bathroom code. They called everyone’s order, when it came to mine he hesitantly gave to me and made me give him full name. Not sure if they have an issue servicing women or if it was a race issue. But definitely don’t recommend this location
  • LM
    Larry M
    Jan 30, 2018
    1.0
    Boy these guys suck. We are working according to their map 1.56 miles away from their store and they won’t deliver. Guess all their commercials are lies.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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