Jimmy John's

3.6
186 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1100 Center Ridge Dr, Austin, TX
78753, United States

Hours

Reviews

3.6
186 reviews
5 stars
93
4 stars
23
3 stars
17
2 stars
13
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rudeness and lack of attention from staff.

Food Quality

Several customers reported issues with sandwich quality, including incorrect orders and insufficient ingredients.

Cleanliness

Some reviews praised the cleanliness of the restaurant, while others noted unsanitary conditions.

Speed of Service

Customers experienced inconsistent service speed, with some reporting long wait times for orders.

Overall Experience

Mixed reviews on overall experience, with some praising the food and service while others expressed dissatisfaction.
  • OP
    Olivia Pope
    Nov 24, 2025
    1.0
    Worst experience ever at this location. Poor customer service skills, They didn’t offer to toast my sandwich, a side drink, chips, cookie, brownie or nothing. The sandwich maker made a rushed, cold & sloppy sandwich.
  • ME
    Maxx E
    Nov 2, 2025
    1.0
    Service extremely slow service staff very rude the person making the sandwich has their headphones on and is either talking on the phone or singing along to their music not paying attention took forever for them to make a basic slim sandwich with extra cheese charge me for the extra cheese but didn't put it on it when I came in to ask for a refund for the cheese I was charged for they refused took the sandwich and rudely manhandled it and gave it back. And had to wait and even more excessive amount of time to even speak to the cashier while they just stood there chatting with a customer while I'm standing in full view with sandwich and hand Anna hurry expressly told that to the cashier who did not care
  • RL
    Rameez Lalani
    Aug 20, 2025
    1.0
    very rude took money and my food. I didn't get anything B4 you comment I already talked to your corporate and they said nothing but oh wow sorry. That doesn't refund me? He was very rude and refused to re make the soggy sandwich or give me a refund.
  • RN
    Reid Nelson
    Aug 16, 2025
    5.0
    Never fails
  • CP
    Craig Potts
    Aug 6, 2025
    1.0
    Asked for water cup. Said there out. No water. Next time no tip.