Jimmy John's

3.8
336 reviews

About

Sandwich Restaurant

Location

Jimmy John's
10622 Burnet Rd, Austin, TX
78758, United States

Hours

Reviews

3.8
336 reviews
5 stars
160
4 stars
78
3 stars
25
2 stars
16
1 star
57

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing ingredients and wrong items.

Service Speed

While some reviews praised the speed of service, others noted significant delays in both in-store and delivery orders.

Food Quality

Overall, customers enjoyed the taste and freshness of the sandwiches, though some experienced issues with ingredient quality.

Staff Performance

Feedback on staff was mixed; while some praised their friendliness and helpfulness, others reported rude behavior and poor management.

Cleanliness

The location was frequently described as clean and well-maintained.
  • RA
    Robert Ainsworth
    Dec 9, 2025
    5.0
    Excellence! Highly Recommend
  • BG
    Brittany Garcia
    Nov 16, 2025
    5.0
    Online order was made perfect with all my extras and side requests. Ordered a club lulu with extra turkey, everything tasted fresh! Initially was worried about ordering here due to other reviews but I don't regret going here one bit. Location looked clean inside and staff was kind.
  • MZ
    mackenzie zerkel
    Nov 16, 2025
    1.0
    Both sandwiches had missing or extra ingredients. Sad! The tomatoes were clearly added and then taken off one of the sandwiches I shouldn’t have to open up the lid to check it before going home! The cashier also didn’t put my sandwiches in a bag for a to go order. Not sure if that takes up too much time or if it’s a new policy but they were right there. This is the problem with asking for tips at jimmy johns. Why would I tip before you’ve even made my food? If I had tipped for this service I would be furious. Not sure if the service was because I didn’t tip or if they just aren’t paid enough to care. For context: it was just me and my girlfriend in the store- no rush, no line, no time to forget. They just messed up both sandwiches for the love of the game.
  • KC
    Kelly Capo
    Sep 25, 2025
    1.0
    No parking… ever… even when I came early. WTH??
  • JE
    Jessica Evans
    Sep 4, 2025
    5.0
    Have gotten wraps from this location for awhile, but usually ordered online. Big big thank you to the guy who helped me out when I stopped by in person and was super patient with my questions. Green tape glasses guy, you rock!