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Jimmy John's

3.8
(338 reviews)

Business Details

10622 Burnet Rd, Austin, TX
78758, United States
(512) 215-2862
https://locations.jimmyjohns.com/tx/austin/sandwiches-2604.html

About

Sandwich Restaurant

Location

Jimmy John's
10622 Burnet Rd, Austin, TX
78758, United States

Hours

Reviews

3.8
338 reviews
5 stars
162
4 stars
78
3 stars
25
2 stars
16
1 star
57

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing ingredients and wrong items.

Delivery Speed

Numerous reviews highlighted slow delivery times, often taking much longer than the advertised 'freaky fast' service.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others expressed disappointment with the portion sizes and quality of ingredients.

Customer Service

Feedback on staff interactions was mixed; some praised the friendly service while others reported rude management and poor handling of complaints.

Cleanliness

Several customers noted that the location was clean and well-maintained.
  • ER
    Emillie Rose
    Feb 18, 2026
    5.0
    We mostly order online and get it delivered. Ordered the tuna wrap today. Delicious. It is always pleasant when Scott delivers our sandwiches. Very nice guy!
  • BG
    Benjamin Guerrero
    Jan 28, 2026
    1.0
    Took 40 min to get a sandwich it was soggy cold and my job is less than 7 min away I dont get like I never order delivery from this place Jimmy John's on Burnet
  • SB
    Seung Gyu Baik
    Jan 12, 2026
    5.0
    Guys try the Bootlegger on wheat
  • RA
    Robert Ainsworth
    Dec 9, 2025
    5.0
    Excellence! Highly Recommend
  • MZ
    mackenzie zerkel
    Nov 16, 2025
    1.0
    Both sandwiches had missing or extra ingredients. Sad! The tomatoes were clearly added and then taken off one of the sandwiches I shouldn’t have to open up the lid to check it before going home! The cashier also didn’t put my sandwiches in a bag for a to go order. Not sure if that takes up too much time or if it’s a new policy but they were right there. This is the problem with asking for tips at jimmy johns. Why would I tip before you’ve even made my food? If I had tipped for this service I would be furious. Not sure if the service was because I didn’t tip or if they just aren’t paid enough to care. For context: it was just me and my girlfriend in the store- no rush, no line, no time to forget. They just messed up both sandwiches for the love of the game.

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