Jimmy John's

3.6
239 reviews

About

Sandwich Restaurant

Location

Jimmy John's
601 W Martin Luther King, Austin, TX
78701, United States

Hours

Reviews

3.6
239 reviews
5 stars
107
4 stars
46
3 stars
21
2 stars
12
1 star
53

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unprofessional service, with complaints about staff attitudes and handling of orders.

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others criticized poorly made sandwiches and incorrect orders.

Delivery Problems

Many customers experienced significant delays in delivery, with some orders arriving late or incomplete.

Positive Experiences

Despite the issues, some customers highlighted positive interactions with friendly staff and enjoyed the food.
  • JL
    Jill Lemasters
    Dec 29, 2025
    3.0
    Delivery service is great. But, I can never get the Mayo, Mustard packets included...even though they are clearly printed out on the order and on the receipt.
  • AS
    Alex Shkirenko
    Dec 8, 2025
    2.0
    Ugh! Enough already! Just tried the new toasted chicken ranch and frankly it tastes like 💩! Half the bread is a wet sloppy mush. It was 30 minutes from getting my order to eating it. Perhaps, these have to be eaten immediately? I don't know and I don't care anymore. Get it together! And where is my provolone cheese?! I was thinking perhaps it melted into the bread or something? I deconstructed this at home (see photos) and cannot find any evidence of it anywhere. You should not be serving this to people. I have such low expectations for Jimmy John's that getting me to post a negative review is really an accomplishment. When I think about having my first Jimmy John's sub over 15 years ago this makes me very sad.
  • SM
    Sara Moy
    Dec 7, 2025
    1.0
    The service of this store is the worst I’ve ever experienced and I never plan to order with them again. Long story short, I placed an order in the app and was charged for my meal though it was never delivered. No one contacted me and when I called the next day I was met with a very rude response to call back during a 2 hour window of time in the middle of a weekday to talk to the general manager. When I asked for an email address instead, I got a snarky reply.
  • RH
    Rene Harris
    Oct 11, 2025
    5.0
    Service was awesome. Staff was super nice and funny- i mentioned being a tad hungover and they gave me a cup of pickle juice 🥰 if thats not love i dont know what is
  • JA
    John Adams
    Sep 28, 2025
    5.0
    Fresh and fast. The great Jimmy John's sandwiches you're used to.