Jimmy John's

3.4
176 reviews

About

Sandwich Restaurant

Location

Jimmy John's
2937 W Anderson Ln, Austin, TX
78757, United States

Hours

Reviews

3.4
176 reviews
5 stars
70
4 stars
35
3 stars
18
2 stars
6
1 star
47

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers reported inconsistent delivery times, with many experiencing delays of over an hour.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others complained about stale bread and incorrect orders.

Customer Service

Feedback highlighted a mix of friendly staff and poor service experiences, with some customers feeling ignored or receiving rude treatment.

Order Accuracy

Numerous reviews indicated issues with incorrect orders and failure to follow special requests.

Cleanliness

Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions.
  • JR
    Jake Roberts
    3 days ago
    1.0
    Ordered ahead, when I got there food was not ready. Specifically asked for no Mayo yet still got mayo, also blasting music so loud they couldn't hear a thing I said. Terrible service and atmosphere.
  • EF
    Eric Frierson
    Aug 23, 2025
    1.0
    Freaky fast … hardly. I’ve ordered delivery twice from this location and both times took over an hour for delivery. After multiple phone calls, I asked for a refund and to cancel the order. They lied to me saying they were already in the complex, looking for my unit. I happened to be outside and our unit is at the entry gate, so when they finally pulled in a few minutes later, I knew it was a lie. Worst service.
  • DP
    Daniel Pitner
    Aug 18, 2025
    1.0
    Horrifying. The wheat bread had to be days old as it had the consistency of a dish sponge. The two ladies were sitting outside when we walked up. They did not seem amused at the notion of doing work. I will NEVER even do much as look at this place ever again. Utterly disgusting. I feel like I dodged a food poisoning bullet.
  • JL
    j “conssuck” l
    Sep 6, 2020
    5.0
    Friendly staff