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Jimmy John's

3.7
(354 reviews)

Business Details

610 E Stassney Ln, Austin, TX
78745, United States
(512) 442-2200
https://locations.jimmyjohns.com/tx/austin/sandwiches-1008.html

About

Sandwich Restaurant

Location

Jimmy John's
610 E Stassney Ln, Austin, TX
78745, United States

Hours

Reviews

3.7
354 reviews
5 stars
191
4 stars
45
3 stars
24
2 stars
20
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, with several instances of poor handling of complaints and mistakes.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and inadequate portion sizes.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others criticized the quality, noting bland flavors and insufficient ingredients.

Speed of Service

There were mixed reviews on service speed; some praised the quick service, while others experienced long wait times and delays.

Cleanliness

Several customers mentioned cleanliness issues, including unsanitary conditions in the restroom and visible mold.
  • DE
    David Ells
    5 days ago
    3.0
    We ordered 3 sandwiches online. When we arrived 25 minutes later, they hadn't started to prepare our order. The bread on my sandwich was hard and dry on one side. Probably the worst experience I've had at a Jimmy John's.
  • JD
    Joy Daley
    Jan 6, 2026
    5.0
    Delicious n freaky fast
  • NS
    Nathan S
    Dec 22, 2025
    1.0
    Check online if this store took gift cards it confirmed yes when I arrived got told that they do not accept gift cards then when ordering I asked for no mayonnaise because I am mildly allergic to them they we on my sandwich
  • HD
    Hunter Danielson
    Dec 15, 2025
    1.0
    Got a sandwich for pick up got only 3 slices of meat I paid extra for provolone and they gave me some one elses gross turkey sandwich that has pickles and guacamole. that's not even on my sandwich I got. I legit just wasted my money because this sandwich is gross
  • CM
    C. Melton
    Dec 9, 2025
    5.0
    I had a really good experience here this past weekend, thanks to an excellent sandwich and genuinely friendly and attentive customer service. If you sign up for the app (free), you get a free Original sub on your birthday — one of the better birthday offers out there since there’s no purchase required. I checked which JJ location had the best ratings, and this one narrowly came out on top. I’ve always had good experiences at Jimmy John’s, but I chose this location based on the rating. I decided to order in person because I like to see my sandwich made and usually ask for extra lettuce and onions. It wasn’t too busy since it was close to closing time, and I was greeted right away. I showed them my birthday reward and ordered the Totally Tuna, which comes with cucumbers, lettuce, and tomato. JJ makes a solid tuna sub, and I always customize mine: extra cukes, extra lettuce, oregano, light oil & vinegar, Jimmy Peppers (love those), and of course, extra onions. They made it quickly and exactly how I wanted it — I asked for just a bit more lettuce and he happily added it. When I mentioned that I came to this location because their ratings were slightly higher than others, two of the guys nodded right away. It was clear they knew this and took pride in it. That’s a really good sign — you can train skills, but you can’t train people to care. These guys genuinely do, and it shows in their work. Also, a bonus: their bread is great, and they sell day-old loaves for 75 cents. I grabbed a couple — a few minutes warmed in the oven and they’re like new. Perfect for homemade sandwiches or garlic bread. Overall, great service, great sandwich, great bread, and a team that takes pride in what they do. Highly recommend this location.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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