Jimmy John's

4.0
218 reviews

About

Sandwich Restaurant

Location

Jimmy John's
4220 W William Cannon Dr, Austin, TX
78749, United States

Hours

Reviews

4.0
218 reviews
5 stars
116
4 stars
48
3 stars
18
2 stars
8
1 star
28

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers praised the friendly and attentive service from staff, although there were several complaints about poor customer service experiences.

Food Quality

The food received mixed reviews; while many enjoyed the sandwiches, there were complaints about incorrect orders and food quality inconsistencies.

Delivery Issues

Numerous customers reported problems with delivery, including delays, incomplete orders, and poor communication from staff.

Cleanliness

While some customers noted the restaurant was clean, others reported unsanitary conditions and a lack of attention to cleanliness by staff.

Pricing Concerns

Several reviews mentioned that the prices were considered high for the quality and quantity of food received.
  • AA
    AE
    3 days ago
    1.0
    I just got the craziest sandwich from this place, lol. All it needed to be was a turkey and cheese sandwich, but the lady at the register said they could only toast the fancy sandwiches (?? It’s toasted bread ??). So we got a fancy sandwich with no bacon, no mayo, add cheese. Literally just a basic toasted turkey and cheese. Now, it must’ve been this man’s first day on Planet Earth or something because I got a toasted piece of bread, TWO SLICES of turkey, so much mayo, no cheese, and enough lettuce for the sandwich and a side salad! Yay! (No!) At least I got a laugh out of the experience. They’ve messed up before but this was wild. We don’t need to come back to waste another $10.
  • JJ
    J&R J&R
    Oct 13, 2025
    5.0
    Elizabeth and Mike was outstanding, and provided amazing service. I would definitely recommend going to this location if you want great service and a great experience.
  • WS
    William Smith
    Oct 13, 2025
    5.0
    Liz and Michael were awesome. Food was very tasty
  • KJ
    Karma Jones
    Sep 13, 2025
    1.0
    The reason for the 3 stars is because I witness Debbie one of the female employees going off on a female manager that day and could not believe that an employee would disrespect a manager like that. I will not be going back as long as she keeps treating her manager that way. The manager handled the situation very well but Debbie's attitude is horrible.
  • MS
    Mackenzie Shiau
    Aug 28, 2025
    4.0
    Parking lot is a death trap. Food and service are good.