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Jimmy John's

4.0
(219 reviews)

Business Details

4220 W William Cannon Dr, Austin, TX
78749, United States
(512) 358-7400
https://locations.jimmyjohns.com/tx/austin/sandwiches-2270.html

About

Sandwich Restaurant

Location

Jimmy John's
4220 W William Cannon Dr, Austin, TX
78749, United States

Hours

Reviews

4.0
219 reviews
5 stars
116
4 stars
48
3 stars
18
2 stars
8
1 star
29

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality were mixed, with some praising friendly staff while others reported rude or unhelpful interactions.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about incorrect orders and inconsistent quality.

Pricing Concerns

Several reviews mentioned high prices for sandwiches, with some feeling that the value did not match the cost.

Cleanliness Issues

There were reports of unsanitary conditions and a lack of cleanliness in the dining area, impacting customer experiences.

Delivery Problems

Customers frequently experienced issues with delivery, including delays, incomplete orders, and poor communication from staff.
  • JB
    Jonathan Bonnette
    Feb 2, 2026
    1.0
    I really want to like this place so bad. It has my favorite sandwiches and food. It's the people that make the place enjoyable. They need to change the Manager at the store. We asked if we could do a gargantuan toast in and they were able to do so. We got a New Yorker Italian sub. This is not a a Gargantuan. Then when I inquired about it I asked for my receipt and it said exactly above the Italian sub on it. I asked for a gargantuan. They told me they don't have it anymore they haven't had it in over for a year and a half and that is not true that I got it last month. I told them I've been going there and getting it literally once every 3 weeks or so in the last time I got it was in December. The guy basically flat out practically call me a liar without directly saying that I'm lying. This is the short guy with the glasses with the long hair. They wanted $44 for two of the Giant size sandwiches. I was like in what world does somebody pay $44 for two sandwiches at a order at the counter. They are price gouging now and they're lying about what they do and do not carry. This is right off their website the picture below.
  • AA
    AE
    Jan 9, 2026
    1.0
    I just got the craziest sandwich from this place, lol. All it needed to be was a turkey and cheese sandwich, but the lady at the register said they could only toast the fancy sandwiches (?? It’s toasted bread ??). So we got a fancy sandwich with no bacon, no mayo, add cheese. Literally just a basic toasted turkey and cheese. Now, it must’ve been this man’s first day on Planet Earth or something because I got a toasted piece of bread, TWO SLICES of turkey, so much mayo, no cheese, and enough lettuce for the sandwich and a side salad! Yay! (No!) At least I got a laugh out of the experience. They’ve messed up before but this was wild. We don’t need to come back to waste another $10.
  • JJ
    J&R J&R
    Oct 13, 2025
    5.0
    Elizabeth and Mike was outstanding, and provided amazing service. I would definitely recommend going to this location if you want great service and a great experience.
  • WS
    William Smith
    Oct 13, 2025
    5.0
    Liz and Michael were awesome. Food was very tasty
  • KJ
    Karma Jones
    Sep 13, 2025
    1.0
    The reason for the 3 stars is because I witness Debbie one of the female employees going off on a female manager that day and could not believe that an employee would disrespect a manager like that. I will not be going back as long as she keeps treating her manager that way. The manager handled the situation very well but Debbie's attitude is horrible.

Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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