Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B plus! located at 2508 East Riverside Drive in Austin, where you’ll find great prices, brands, quality, and selection. At H-E-B plus! stores, we're about more than groceries. We're outfitting Texas families with all they need for Texas lifestyles—from coolers sporting your favorite Texas teams to a new smoker for your famous brisket. This is your one stop for Texas Backyard, toys, housewares, grilling and outdoor, party supplies, apparel and more. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico. H-E-B partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B plus! now offers curbside pickup and grocery delivery for added convenience.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
5,984 reviews
5 stars
3,683
4 stars
1,332
3 stars
506
2 stars
175
1 star
288
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff interactions is mixed, with some praising helpfulness while others report rudeness and unprofessional behavior.
Product Quality
Several customers expressed concerns about the freshness and quality of food items, particularly produce and deli meats.
Store Organization
Many reviews mention issues with store organization, including empty shelves and long lines due to insufficient staffing.
Overall Experience
While some customers enjoy the variety and selection, others have had negative experiences that deter them from returning.
- EAEric Acosta1 day ago1.0I am writing to express ongoing frustration with the produce availability at this location late in the evening. During my most recent visit, I had to collect small scraps of cilantro from the bottom of the crate just to assemble a minimal amount. You can see me on camera doing so maybe 10min before closing 1/10/26. From around 9:30 p.m. until closing, the produce section is consistently depleted, with little to no restocking. This is the only H-E-B location I’ve experienced where this happens so regularly. I understand that staffing and inventory can be more limited toward closing; however, customers shopping late should not be expected to struggle finding necessary produce. I stopped by after work because I needed cilantro for my family’s late dinner, and despite clearly selecting leftover scraps, I was still charged for a full bunch. H-E-B has a strong reputation for quality and customer care, which makes this situation especially disappointing. I’m sharing this feedback because this has become a pattern, not a one time inconvenience, and it deserves attention.
- JJJackie2 days ago2.0It’s okay, sometimes they leave the bread exposed all day so it hardens. Also most of their employees are inside instead of helping the shopping cart duty. I feel bad for the same guys pushing them back. Went a few times and there’s no shopping carts from 12pm-later
- AAAmy5 days ago1.0It’s as if this giant location is the dumping ground for other HEBs in more expensive neighborhoods. Meaning, food that doesn’t sell before new, fresh shipments arrive in those stores, gets moved here for last chance sales before the dumpster? Produce is regularly near the rotting stage. Beware of refrigerated HEB salsas and guac - I’ve twice found produce stickers mixed in and once what I can only describe as a ‘fuzzball’. Last visit in Dec. 2025, I saw a salsa on sale (had the yellow coupons and all) but what was on the shelf expired in Sept.
- JDJoy Daley5 days ago4.0Convenient curbside pickup n delivery, drive thru pharmacy, self check out, usually a good selection of food. Sloooooow at the customer service counter n always super busy in there. No mail box.
- NWNiya WilliamsDec 18, 20251.0This has to be the worst H-E-B in Austin! I ordered for delivery 2 lb of shaved deli turkey one peppercorn One mesquite turkey since I already had some left over from my last shopping trip I put it in the refrigerator until my family and I were ready to eat it upon taking it out I realized Not only was it not shaved at all but it wasn't even deli turkey it looks as though the person in the deli opened packages of 99 cent budding farms fake turkey slices and sloppily threw them in the bags. after eating a sandwich I'm now on my way to the emergency room because I've been vomiting ever since I ate it I buy my turkey from the deli since all the other packaged turkeys can't be trusted as authentic meat. And it's clearly obvious that this did not come from the deli or even a turkey for that matter. I'm expecting my first baby & My husband and I have noticed that the quality of the produce and supposed "fresh items" are never fresh! I've had molded rotting grapes delivered molded mildew cucumbers delivered. I've already contacted corporate because I've only gotten the run-around when I call the store directly. this is totally unacceptable. Whoever the manager over the deli is should be advised that I am coming for your JOB!
Frequently Asked Questions About H-E-B plus!
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of H-E-B plus! located at 2508 East Riverside Drive?
H-E-B plus! is open daily from 6:00 AM to 11:00 PM.
Does H-E-B plus! offer grocery pickup and delivery services?
Yes, H-E-B plus! offers curbside pickup, delivery, and same-day delivery services for grocery convenience.
Where can I find updates about the COVID-19 vaccine related to H-E-B?
Visit https://vaccine.heb.com/ for the latest news and FAQs about the COVID-19 vaccine.
Where does H-E-B source its meat products from?
H-E-B sources meats mainly from Texas suppliers, ranchers, and farmers, with some products from other US states, Canada, and Mexico, all clearly labeled.
What variety of products and services can I find at H-E-B plus! on Riverside Drive?
This store offers groceries, bakery items, party supplies, apparel, housewares, toys, outdoor and grilling equipment, and more, with a focus on Texas lifestyles.
What payment methods are accepted at H-E-B plus! Riverside?
They accept American Express, Discover, Mastercard, Visa, cash, checks, and mobile payments including Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Is H-E-B plus! Riverside accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking, along with public restrooms.
Which nearby stores can I visit after shopping at H-E-B plus! on Riverside Drive?
You can visit nearby places like Buddy’s Home Furnishings and Flexi Compras for furniture, Jewelry Express for gifts, or Metro by T-Mobile for mobile phones.
Are there dining options close to H-E-B plus! Riverside where I can grab a meal?
Nearby eateries include Burger King for fast food, Carnitas Santa Rosa for Mexican cuisine, Dr Soupwich for pizza, and Longhorn Daiquiris bar for drinks.
How can nearby services like H-E-B Pharmacy and H-E-B Convenience Store complement my visit to H-E-B plus!?
H-E-B Pharmacy offers health and medical products, while H-E-B Convenience Store provides quick shopping options for snacks or essentials near the main store.