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H-E-B

4.5
(3168 reviews)

Business Details

(737) 236-8348
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 8801 South Congress Avenue in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H-E-B
8801 South Congress Avenue, Austin, TX
78745, United States

Hours

Reviews

4.5
3,168 reviews
5 stars
2,332
4 stars
488
3 stars
128
2 stars
69
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.

Store Cleanliness

The store is frequently described as clean and well-organized, contributing to a positive shopping experience.

Parking Issues

Several reviews highlighted difficulties with the parking lot layout, noting it can be crowded and challenging to navigate.

Product Availability

Customers expressed frustration over stock issues, particularly with popular items frequently being out of stock.

Mixed Food Quality

While many enjoyed the food selection, there were complaints about specific items, such as prepared foods and bakery products, not meeting expectations.
  • JG
    John Galt
    Feb 16, 2026
    2.0
    They have no free bags to carry things I bought out.... Which are all 100 percent products wrapped in plastic with plastic bags around that. This makes no sense.
  • SB
    Susana Bonilla
    Feb 15, 2026
    1.0
    I’m extremely disappointed. Every single time I buy fruit from HEB — whether in-store, delivery, or curbside — it comes with mold. This has happened repeatedly. Checking for freshness and food safety should be basic quality control. Mold on fruit is visible. How is this being overlooked so often? Customers trust HEB to provide safe, fresh food. This ongoing issue shows a serious lack of attention when selecting produce. Something needs to change.
  • AA
    Andrew “Drew” Armas
    Feb 11, 2026
    2.0
    7/10 times you order pick up they will get the order wrong and it’s such a hassle to get what you originally ordered.
  • JM
    Joel McQueen
    Feb 10, 2026
    5.0
    The store is well lit woth a wonderful selection of fresh fruit, natural foods, and an amazing beer and wine selection. One of the bonuses is the bbq joint in the HEB.
  • JD
    J D
    Jan 22, 2026
    2.0
    Stopped in the buy flowers for my mom and picked up a dozen roses but needed them in a vase. I asked the florist if they had one to fit the arrangement I was holding and was handed a empty vase and that was it..I am usually offered assistance with placing the flowers in the vase and even maybe spraying up the arrangement when I shop at the other grocery stores for flowers. Just real inpersonable and would have tipped if I had been offered the help. So I am taking this arrangement to the hospital as a dozen roses wrapped in plastic stuffed in an empty vase ..

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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