Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 500 Canyon Ridge Dr in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
4,272 reviews
5 stars
2,834
4 stars
910
3 stars
251
2 stars
96
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on staff interactions; some customers praised friendly service while others reported rudeness and poor handling of issues.
Curbside Pickup
Curbside service has received consistent complaints about incorrect orders and delays, leading to frustration among customers.
Product Quality
While many customers appreciate the fresh produce and variety, there are reports of receiving expired or spoiled items.
Store Experience
The store is generally seen as convenient and well-stocked, but overcrowding and accessibility issues have been noted.
- DDDiego DonJuan6 days ago1.0HEB used to be my favorite grocery store. Lately, HEB in Austin is now anti-homeless and often have armed guards messing with people. These aggressive, armed security have been harassing me at pretty much every location. At this location, the guard was walking around, looking in cars. I'm asking you all join me in just walking away from stores with armed guards... Not just HEB either. If they don't welcome you, just leave... Especially those of us... They tend to never hire
- RKRajesh KamireddyDec 28, 20254.0I am from California and we do not have this H-E-B in California, I guess this is same like Safeway
- RSRenee SlaughterDec 20, 20251.0This used to be a good store with people who knew what they were doing. Today we realized they are no longer that store. The "personal shoppers" blocked the aisles and ramrodded their way where ever they wanted to go. Wtocking carts blocked aisles with no one around. We had a girl bagging our groceries who bagged bread under heavy items, cold with not cold and proceeded to leave several of our groceries out that we did not realize until we got home and had planned to make sandwiches and saw that because this girl apparently didn't really want to work, we had no meat. That was expensive lunch meat...why would you do that? Either do the job correctly or quit. You are giving HEB a really really bad name. Bagging groceries isn't that hard. Don't just shove food in a bag. USE YOUR BRAIN!!!!! I have never seen such rude employees. Perhaps all of the employees at this location need total retraining on customer service. We will never go here again.
- FFFranciscoDec 20, 20255.0Always a pleasant experience to shop here the deals here can be quite helpful on my grocerie budget.
- ABArbaz baigDec 11, 20253.0If you’re considering this store for regular groceries, it’s a great choice. The place is usually busy—with weekends feeling especially full—but it’s still manageable. There’s plenty of parking, which makes coming here easy and convenient. However, my experience with the floral section wasn’t the best. I needed a customized bouquet, and after asking a couple of employees to call the florist, I waited around 20–25 minutes. No one showed up, and eventually I had to settle for a premade bouquet for an important event, which was disappointing. Overall, I definitely recommend this store for groceries, but for flowers and customization, my experience wasn’t as smooth as expected.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours for the H-E-B at 500 Canyon Ridge Dr, Austin?
The H-E-B store is open every day from 6:00 AM to 11:00 PM.
Does this H-E-B location offer curbside pickup and delivery services?
Yes, H-E-B at this location offers curbside pickup, delivery, and same-day delivery services.
Where can I find the latest information about the COVID-19 vaccine from H-E-B?
Please visit https://vaccine.heb.com/ for the latest COVID-19 vaccine news and FAQs from H-E-B.
Does H-E-B source its meat locally?
H-E-B sources most of its fresh and frozen meats from Texas suppliers, with some products also from other US states, Canada, and Mexico, labeled accordingly.
What types of products can I find at the H-E-B store in Tech Ridge?
You can find food & drinks, home and kitchen items, health & beauty products, baby & toys, flowers, outdoors & sports goods, and office & school supplies.
What payment options are accepted at this H-E-B location?
The store accepts American Express, Apple Pay, Android Pay, Cash, Check, Discover, Mastercard, Samsung Pay, Visa, contactless payments, and credit/debit cards.
Is the H-E-B at Tech Ridge wheelchair accessible?
Yes, it has wheelchair accessible entrances and parking, along with public restrooms.
Are there any nearby places where I can enjoy a meal after shopping at H-E-B Tech Ridge?
Yes, nearby dining options include Panda Express for pan-Asian cuisine and True Texas BBQ for barbecue specialties.
Where can I find mobile phone accessories and services near H-E-B Tech Ridge?
Metro by T-Mobile, located nearby, offers mobile phone accessories and services, making it convenient to visit before or after shopping at H-E-B.
Is there a place near H-E-B Tech Ridge for a quick snack or dessert?
Yes, Kwality Ice Cream and Froots smoothie juice bar are close by for sweet treats after your shopping trip.