H-E-B

4.3
2313 reviews

About

Grocery StoreH-E-B
Your newly remodeled North Hills H-E-B at Braker Lane & 183 features nearly 100,000-square feet of H-E-B greatness. The store has upgraded and new departments such as Home by H-E-B, Blooms Flower Bar, 2-lane pharmacy drive-thru, full-service meat counter, updated bakery department with tortilleria, Sushiya sushi & Sushiya grill offerings, expanded Texas Backyard, and more.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
10710 Research Blvd, Austin, TX
78759, United States

Hours

Reviews

4.3
2,313 reviews
5 stars
1,454
4 stars
524
3 stars
145
2 stars
59
1 star
131

What are people saying?

AI-generated from recent customer reviews

Product Quality

Customers expressed concerns about the quality of produce and seafood, with reports of spoiled items and inconsistent freshness.

Customer Service

While many reviews praised friendly and helpful staff, there were notable complaints about rude service and unprofessional behavior in some instances.

Store Experience

The store layout received mixed feedback; some found it easy to navigate while others felt it was cramped and disorganized after a remodel.

Curbside Service

Curbside pickup experiences were inconsistent, with some customers reporting long wait times and issues with receiving expired products.

Cleanliness and Organization

Overall, the store was frequently described as clean and well-organized, contributing positively to the shopping experience.
  • DS
    d3 stRuctiv3
    2 days ago
    1.0
    Salads here are always bad and they don't refund them fully
  • AT
    Adati Tarfa
    Dec 25, 2025
    5.0
    I was impressed by the hot food selection.
  • PK
    Paul Koch
    Dec 23, 2025
    2.0
    The store needs work. Produce, bread, and delicate products are nearly always at the bottom of the bag and smashed pretty good by the time they are unloaded - it’s a simple and practical way to show that they care.
  • KS
    Katie Scudellari
    Dec 16, 2025
    5.0
    I love my local HEB! I mean, all HEB's are great, but I really like this one. The layout makes sense, prices are great, and the aisles are clean and well tended to. Employees are fantastic as well!
  • CV
    Caroline Vaiden
    Dec 14, 2025
    2.0
    I love HEB, but the curbside can be super inconsistent here. A few weeks ago, my curbside order took 40 minutes to come out. Today, it took OVER an hour. Completely defeats the purpose of doing curbside and is super frustrating! Mind you, I checked in on both of these instances during my designated pick up time. 2 stars for curbside experience and that’s being generous :(

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.