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H-E-B

4.3
(2861 reviews)

Business Details

(512) 339-1181
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 12407 N Mopac Expwy in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H-E-B
12407 N Mopac Expwy, Austin, TX
78758, United States

Hours

Reviews

4.3
2,861 reviews
5 stars
1,743
4 stars
673
3 stars
230
2 stars
80
1 star
135

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were several reports of rude behavior from employees, particularly at the self-checkout and customer service areas.

Product Quality

Customers generally appreciated the freshness and variety of produce and meats, but there were complaints about expired items and poor quality in some prepared foods.

Store Organization

The store is often described as clean and well-organized, but some customers noted issues with blocked aisles due to restocking and difficulty finding certain items.

Curbside Experience

Mixed reviews on curbside service, with some customers expressing gratitude for helpful staff, while others reported issues with missing or expired items.

Parking Issues

Many customers mentioned that parking is often a challenge due to the store's popularity and layout.
  • MM
    Michael McCarthy
    Feb 17, 2026
    5.0
    Big store! They offer products that other HEB stores don’t carry. They offer curbside pick up and drive thru pharmacy for pick up.
  • RP
    Ryan Palmisano
    Feb 14, 2026
    1.0
    lowest quality heb in the area, produce is usually rotten, meat section even has rotting meat for sale. Place is filthy. Why is just this location this bad
  • EK
    Emmanuelle Kamar
    Feb 13, 2026
    1.0
    The bakery’s quality has gone downhill. I used to love the sugar cookies, but now they’re very hard to chew, almost like gum. I’d be cautious about buying items from the bakery.
  • TB
    Teresa Baião
    Feb 8, 2026
    1.0
    If I could give this location zero stars, I would. The curbside pickup here is absolutely horrible—by far the worst experience I’ve ever had. Regular customers park in the curbside spots, filling them up completely, so you’re forced to circle the lot over and over until you hopefully get lucky and find one. When I called the store to ask for a solution, the employee who answered was extremely rude, spoke in a condescending tone, and showed no willingness to help or de-escalate the situation. Either open more curbside parking spots, limit the number of orders per time slot, or cancel curbside pickup at this location altogether. You can’t offer a service you’re clearly not capable of delivering. My pickup window was scheduled for 11:30–12:00. I arrived at 11:55 and didn’t get a curbside spot until 12:24. After checking in, I received my order well after my scheduled time, 12:46 PM.
  • AM
    Angelita Martinez
    Feb 4, 2026
    5.0
    Want to give props to Alex for helping me today. I had a very specific request at the meat/fish market and he made it happen when he could've easily said no and move on with what he was doing. Hope he gets to see this and it's nice to see people who go above and beyond for a customer while having a smile. He deserves a raise.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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