H-E-B

4.3
2814 reviews

About

Grocery Store
No store does more than your nearby H-E-B located at 12407 N Mopac Expwy in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

H-E-B
12407 N Mopac Expwy, Austin, TX
78758, United States

Hours

Reviews

4.3
2,814 reviews
5 stars
1,707
4 stars
672
3 stars
227
2 stars
80
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees are praised for their helpfulness while others are reported as rude or unhelpful.

Product Availability

Customers appreciate the variety and freshness of produce, but there are complaints about stock issues and expired items.

Store Cleanliness

The store is generally reported as clean and well-organized, though some customers noted issues with blocked aisles.

Checkout Experience

Checkout experiences vary; some customers report quick and friendly service, while others faced rude interactions.

Management Response

Concerns about management's handling of customer complaints and employee behavior have been raised.
  • KP
    Kerry P
    Nov 3, 2025
    4.0
    I had a problem returning a product, but when Rob the manager got involved, everything went smooth and Fast. He was great to deal with was able to keep my business.
  • YH
    yağmur Hardal
    Nov 2, 2025
    5.0
    This H-E-B has everything you need. The store is well organized and easy to shop. Thomas was very helpful and friendly — he helped us find exactly what we were looking for. Great customer service!
  • JR
    jose ricardo
    Oct 31, 2025
    5.0
    Excelente
  • YS
    Yve Sherwood
    Oct 28, 2025
    5.0
    Found great items for terrarium projects in their flowering department. Great pumpkin empanadas. No picture of them because they didn’t make it home 😛
  • AC
    Aida Antonia Santiesteban Camejo
    Oct 10, 2025
    5.0
    Maravilloso lugar para encontrar cuentos desees de buenos alimentos

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.