H-E-B

4.5
2876 reviews

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 6001 West Parmer Lane in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
6001 West Parmer Lane, Austin, TX
78727, United States

Hours

Reviews

4.5
2,876 reviews
5 stars
1,885
4 stars
666
3 stars
176
2 stars
61
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of staff, there were notable complaints about rude interactions and unprofessional behavior from some employees.

Store Organization

Customers appreciated the cleanliness and organization of the store, but many expressed frustration with ongoing remodeling efforts that made navigation difficult.

Pharmacy Issues

The pharmacy received mixed reviews, with some praising its efficiency while others reported significant issues with service and medication management.

Product Quality

Several customers reported receiving spoiled or expired products, leading to dissatisfaction with the overall quality of items available.

Checkout Experience

Long checkout lines and issues with self-checkout were frequently mentioned, indicating a need for improved efficiency during peak shopping times.
  • MA
    Maria Arrieta
    2 days ago
    4.0
    Me encanto ir a esta tienda.es muy grande y bastante surtida.
  • HJ
    Hyungshik Jang
    Jan 4, 2026
    5.0
    Perfectly~ 🥰
  • SO
    Shelby “Sopapilla” Olasky
    Dec 28, 2025
    1.0
    Bought "HEB pita chips garlic and herb". The bag was 1/4 full once I immediately opened it. Very disappointed. Make your own at home next time. I felt scammed for how expensive they were.
  • TT
    Travis
    Dec 12, 2025
    5.0
    Hector here at the pharmacy has taken the absolutely the best care of us saved us so much money please don’t try any apps come here and speak to them in person
  • CC
    Crissangelsgrl Castro
    Dec 8, 2025
    5.0
    Everything at this HEB was well organized and the staff were extremely helpful and friendly.

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.