Location.com logo
Brand Certified

H-E-B

4.5
(2897 reviews)

Business Details

(512) 249-0400
https://www.heb.com

About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 6001 West Parmer Lane in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
6001 West Parmer Lane, Austin, TX
78727, United States

Hours

Reviews

4.5
2,897 reviews
5 stars
1,899
4 stars
668
3 stars
178
2 stars
61
1 star
91

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude or unprofessional.

Store Organization

Many customers appreciate the store's organization and layout, but some express frustration over ongoing remodeling and product placement issues.

Product Quality

There are complaints about spoiled products and inconsistent quality, particularly in the produce and bakery sections.

Pharmacy Issues

The pharmacy has received negative feedback regarding service quality and medication management, with multiple customers reporting issues.

Parking and Accessibility

Customers generally find the parking ample and the store easily accessible, although some mention crowded conditions.
  • VK
    Vignesh Krishna
    2 days ago
    3.0
    Can one of the associates (even better the store manager) fix these so called “Smart Scales”? Half of them don’t work, a couple of em show the incorrect PLU # when weighed, and some scan incorrectly (object recognition fails) Regarding the label that comes out printed, the ink sometimes is so light that it does not scan easily at the checkout lanes and this is serious time wasting for other folks in line because now I need to manually re-weigh them and scan again. I’ve been coming to this location for more than 3 years now and ever since the introduction of these smart scales, it has been a real inconvenience for me to go from aisle to aisle finding which one works! Please find a workaround asap!
  • FC
    Felipe Carvalho
    Jan 28, 2026
    1.0
    Curbside unorganized, delayed and only let’s you know they’re missing items when finally bring your late order - bad, bad experience
  • KK
    Kaye
    Jan 25, 2026
    1.0
    When I go to this H-E-B I get harassed by guys that work there, talking about me staring at me, following me, very annoying.
  • NA
    ninj aney
    Jan 17, 2026
    1.0
    Please have some control on the grapes!!! All of the grape bags were open
  • AR
    Anirudh Reddy
    Jan 14, 2026
    5.0
    Abundant parking, easy access to parmer lane, friendly staff

Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.

Brand Certified Facts from H-E-B

H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: