H-E-B

4.5
2865 reviews
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Business Details

6001 West Parmer Lane, Austin, TX
78727, United States
(512) 249-0400
https://www.heb.com
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About

Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 6001 West Parmer Lane in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
6001 West Parmer Lane, Austin, TX
78727, United States

Hours

Reviews

4.5
2,865 reviews
5 stars
1,878
4 stars
664
3 stars
175
2 stars
61
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of staff, there were notable complaints about rude interactions and unprofessional behavior from certain employees.

Product Quality

Several reviews highlighted issues with spoiled or out-of-date products, particularly in the pharmacy and grocery sections, leading to customer dissatisfaction.

Store Cleanliness

Most customers appreciated the cleanliness and organization of the store, although some noted areas needing improvement.

Checkout Experience

Customers frequently reported long wait times at checkout and issues with self-checkout staff, leading to frustration during the shopping experience.

Remodeling Issues

Ongoing remodeling efforts have caused confusion and frustration among customers, with complaints about store layout changes and reduced inventory.
  • TT
    Travis
    1 day ago
    5.0
    Hector here at the pharmacy has taken the absolutely the best care of us saved us so much money please don’t try any apps come here and speak to them in person
  • CC
    Crissangelsgrl Castro
    5 days ago
    5.0
    Everything at this HEB was well organized and the staff were extremely helpful and friendly.
  • CD
    Chris Duncan
    6 days ago
    5.0
    Great store, great pharmacy!
  • SC
    Shannon Clark
    Nov 25, 2025
    1.0
    For the love of God- check ID's for controlled substances. I have had a whole issue with insurance and my physician and the Pharmacist literally suggested a medicine chance over taking responsibility for her staff's mistake.
  • SC
    Sandra Lorena Coffman
    Nov 24, 2025
    4.0
    Uno quisiera que este supermercado estuviera en todo el pais y la razon es que se hace agradable visitarlo porque encuentras aqui lo que no encuentras en otros almacenes de cadena.
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Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.