H-E-B

4.5
2852 reviews
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Business Details

6001 West Parmer Lane, Austin, TX
78727, United States
(512) 249-0400
https://www.heb.com
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About

Grocery Store
No store does more than your nearby H-E-B located at 6001 West Parmer Lane in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

H-E-B
6001 West Parmer Lane, Austin, TX
78727, United States

Hours

Reviews

4.5
2,852 reviews
5 stars
1,869
4 stars
662
3 stars
174
2 stars
61
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for being helpful and friendly, while others are reported as rude or unprofessional.

Cleanliness

Generally, the store is reported as clean and well-organized, although some customers noted issues with cleanliness in specific areas.

Pharmacy Issues

Frequent complaints about the pharmacy, including poor service, mistakes with prescriptions, and unprofessional behavior from staff.

Product Quality

Concerns about expired or spoiled products being sold, particularly in the grocery and pharmacy sections.

Store Layout

Ongoing remodeling has frustrated customers, making navigation difficult and leading to confusion about product locations.
  • MV
    Michael Vaughan
    Nov 7, 2025
    5.0
    Hard working crew! Never ever had an issue. I heard when the power went out they let people have the groceries after it was off for almost an hour.
  • AA
    Alex
    Nov 4, 2025
    4.0
    This heb is nice bc the isles are bigger and everything is clean. However, it is FREEZING in this store. Even the staff mentions it. I rush through the store because its that cold.
  • AS
    Ahmed Saidu
    Oct 26, 2025
    5.0
    It's a great place, clean, the staff is helpful and friendly and there's a gas station associated with it. Plenty of parking. Nothing really to say
  • RB
    Ryann Bartelt
    Oct 25, 2025
    2.0
    Manager is super rude, been multiple times and have numerous bad encounters with him. He’s an older white man with a grey beard. Workers are chill though
  • MD
    Mr. No Tengo Dinero
    Oct 23, 2025
    5.0
    It’s a small Heb but they have essential items for the kitchen! Love the food item sections and flower sections!
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Frequently Asked Questions About H-E-B

Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?

Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions

Where does H-E-B source its meat?

H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.