About
Grocery Store
No store does more than your nearby H-E-B located at 1000 E 41st St in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
3,697 reviews
5 stars
2,622
4 stars
683
3 stars
181
2 stars
67
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Store Condition
The store is currently undergoing extensive renovations, leading to a confusing layout and difficulty in finding items, which has frustrated some customers.
Product Availability
Several reviews noted issues with stock levels and product availability, with some customers expressing disappointment in the selection.
Parking Issues
Customers reported significant problems with parking, describing it as a nightmare and hazardous.
Cleanliness
While some customers appreciated the cleanliness of the store, others reported issues with cleanliness during the renovation period.
- CWChris White3 days ago5.0Very clean. Excellent options for all your food needs and more. The parking lot was a pain but it was under construction at the time.
- CPCaroline Pitchkolan4 days ago5.0I’m leaving this review regarding the employee by the name of Neal who works at the Deli. He was so accommodating to anyone needing his service. He is by far one of the sweetest employees my boyfriend and I have ever met. This man needs a raise!
- RAReneé AdamsNov 30, 20251.0This place is awful. The cashier Ty and today Kayle were so rude and lack customer service. Even the pharmacy tech, Julia, is God awful. It is better to go to a different HEB. Hancock location’s employees are rude. I should have just returned my stuff and went to Mueller or another location.
- AMArianna MclovinNov 27, 20255.0⭐️⭐️⭐️⭐️⭐️ Huge shoutout to Brian (the one with the long hair)! I came in on Thanksgiving Day literally 5 minutes before closing, and he still went above and beyond to help me find everything I needed. I was in a pinch and he made sure I didn’t leave stressed. Because of him, my Thanksgiving turned out great. Thank you, Brian — you made a big difference! 🙌🦃💛
- NANicole AdamsNov 26, 20255.0The Hancock HEB always has everything I am looking for. I pass two other HEB stores to get to that one because I can pretty much guarantee I'll find what I need.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the hours of operation for the H-E-B store at Hancock Center in Austin?
The H-E-B store at 1000 E 41st St, Austin is open daily from 6:00 AM to 11:00 PM.
Does the H-E-B at Hancock Center offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup, delivery, and same-day delivery services.
Where can I find the latest updates on COVID-19 vaccinations from H-E-B?
You can visit https://vaccine.heb.com/ for the latest information and FAQs regarding the COVID-19 vaccine.
What types of products can I expect to find at this H-E-B store?
This H-E-B offers a wide range of products including food & drinks, home and kitchen, health & beauty, baby & toys, flowers, outdoors & sports, and office & school supplies.
Does the H-E-B at Hancock Center accept various payment methods including credit cards and mobile payments?
Yes, it accepts American Express, Discover, Mastercard, Visa, cash, checks, and mobile payments like Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Is the H-E-B store accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking, and offers public restrooms and free Wi-Fi.
Where does H-E-B source its meat products from?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers, with some products also sourced from across the USA, Canada, and Mexico, clearly labeled with their origin.
What nearby places can I visit before or after shopping at H-E-B Hancock Center?
You could visit Blue Rhino Propane Exchange for propane needs, Texas Backyard HEB #425 for gardening supplies, or enjoy a meal at South Flo Pizza nearby.
Are there any fitness or wellness centers near H-E-B at Hancock Center?
Yes, 24 Hour Fitness and British Swim School at 24-Hour Fitness - Hancock Center are nearby for your fitness needs, and H-E-B Wellness Primary Care is also close by for medical services.
What other convenient services are located near the H-E-B Hancock Center location?
Nearby convenient services include Hancock Barbershop and Supercuts for hair care, several pet stores and veterinarians like Abraham Veterinary Clinic and Vetco Total Care Animal Hospital, and banking options such as Chase Bank and First Convenience Bank.