About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 1000 E 41st St in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
3,716 reviews
5 stars
2,633
4 stars
687
3 stars
182
2 stars
69
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness and helpfulness, others are reported as rude and unprofessional.
Store Condition
The store is currently undergoing extensive renovations, leading to a confusing layout and difficulty in finding items, which has frustrated many customers.
Product Availability
Customers have expressed disappointment with product availability, citing frequent out-of-stock items and poor selection in certain categories.
Cleanliness
While some reviews mention cleanliness, others report issues with unsanitary conditions and expired products.
Parking Issues
Many customers have noted that the parking situation is problematic, especially during construction, making access to the store difficult.
- MMMichael McCain5 days ago3.0Love this store had a great experience overall with the customers and other employees in the store but specifically Fatima, who is working the self check out was not the kindest. I asked her for a napkin with a handful of items because I wanted to wrap my drink and not place it next to my meat. She then told me you could get it seeing that my hands were full, so I sat my things down and got the napkin myself. I then came through the self checkout after finishing my shopping and two gentlemen were talking about work opportunities. I began to converse with them excited to have a moment of community, telling them some things that I knew about. As I was scanning, I sat my bag in the basket in error forgetting that the register need to constantly maintain the weight of scanned product at the self checkout because I was distracted a bit. She came over and tried to direct me and as to where I needed to put the back. I told her that I was OK and that I would go ahead and place it back which I did. Then my card declined because I just received a new card and I forgot to update my card on my app. She comes over because she’s staring at my screen says oh that card declined in front of all the customers as if that was going to embarrass me. I said ma’am I know my card declined because I have a new one. She was more concerned to correct me in every stance than help me and I do not think that that authoritarianism is good customer service. I also think that it is horrible customer service to attempt to embarrass your customer because their card declined and then embarrass yourself when the car goes through.
- SGSharon G.Jan 1, 20261.0Great location and I overlook the construction. The two things I get I do not care for is being followed in the store and at the register as through I’m a thief! I spend a lot of money in that store constantly and profiling is unacceptable. HEB needs to re-evaluate their onsite management that has solicited a bias behavior. Thankfully I’m a person that looks over the ignorant behavior while shopping in the store and I don't take it personal. Note the thieves that I notice in the store stealing I was surprised to see.
- JVJuan ValdezDec 27, 20255.0If Berlin in 1945 had an H-E-B, I'd move there in a heartbeat 💓
- JRJudy RDec 20, 20254.0This HEB is pretty nice now. I wish they'd put the signage back up on the aisles though. I sure made my steps for the day trying to find some of the items on my list.
- FSF SoweckiDec 17, 20251.0This store has been an awful mess for a very long time! I stopped here early Monday morning, 12-15-25, on the way to a doctor's appt. nearby. I thought maybe it would be completed by now, but the construction is still a big problem! I asked an employee where the restrooms were located and I was told that I had to use the port-a-potty out in the parking lot! Seriously? It was 35 degrees outside and they were occupied by the construction workers. I couldn't believe they expected shoppers to go in the parking lot to use the restroom! Additionally, the little desk to check out by the door is ridiculous! I asked the lady if this was a check-out stand and she didn't even answer my question. She was very rude and acted like she would rather be anywhere else but there. Well, I decided that if this is how you value your customers, I will be anywhere else but here myself in the future!
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the hours of operation for the H-E-B store at Hancock Center in Austin?
The H-E-B store at 1000 E 41st St, Austin is open daily from 6:00 AM to 11:00 PM.
Does the H-E-B at Hancock Center offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup, delivery, and same-day delivery services.
Where can I find the latest updates on COVID-19 vaccinations from H-E-B?
You can visit https://vaccine.heb.com/ for the latest information and FAQs regarding the COVID-19 vaccine.
What types of products can I expect to find at this H-E-B store?
This H-E-B offers a wide range of products including food & drinks, home and kitchen, health & beauty, baby & toys, flowers, outdoors & sports, and office & school supplies.
Does the H-E-B at Hancock Center accept various payment methods including credit cards and mobile payments?
Yes, it accepts American Express, Discover, Mastercard, Visa, cash, checks, and mobile payments like Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Is the H-E-B store accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking, and offers public restrooms and free Wi-Fi.
Where does H-E-B source its meat products from?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers, with some products also sourced from across the USA, Canada, and Mexico, clearly labeled with their origin.
What nearby places can I visit before or after shopping at H-E-B Hancock Center?
You could visit Blue Rhino Propane Exchange for propane needs, Texas Backyard HEB #425 for gardening supplies, or enjoy a meal at South Flo Pizza nearby.
Are there any fitness or wellness centers near H-E-B at Hancock Center?
Yes, 24 Hour Fitness and British Swim School at 24-Hour Fitness - Hancock Center are nearby for your fitness needs, and H-E-B Wellness Primary Care is also close by for medical services.
What other convenient services are located near the H-E-B Hancock Center location?
Nearby convenient services include Hancock Barbershop and Supercuts for hair care, several pet stores and veterinarians like Abraham Veterinary Clinic and Vetco Total Care Animal Hospital, and banking options such as Chase Bank and First Convenience Bank.