About
Grocery Store
No store does more than your nearby H-E-B located at 1000 E 41st St in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
3,686 reviews
5 stars
2,612
4 stars
684
3 stars
182
2 stars
67
1 star
141
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their friendliness and helpfulness, while others are criticized for rudeness and unprofessional behavior.
Store Layout
Current renovations have led to a confusing store layout, making it difficult for customers to find items.
Product Availability
Frequent complaints about stock issues, with customers reporting missing items and poor selection.
Cleanliness
Generally positive feedback on cleanliness, though some customers noted issues during renovations.
Food Quality
Mixed reviews on food quality, with some customers praising fresh produce while others reported receiving spoiled items.
- JMJudy MoodyNov 14, 20251.0They built this big stoe, but can't afford a few of those little electric carts. If you're handicaped and need to use one to shop go somewhere else. All you hear is the carts are broken, how about buying some new ones.
- RJRuby JohnsonNov 12, 20251.0This used to be one of the best locations in Austin and the remodel has easily turned it into a complete and total chaotic mess. It has been consistently rearranged for over a year, and not once has it come even close to the original flow of what it once was. It’s been so disappointing feeling like this place has just fallen apart slowly.
- DBDarius BrownNov 4, 20255.0Donte is the fastest bagger on the planet, give that man a raise! Always great service, stores always clean. Can’t wait till it’s finished with the remodel
- NBNathaniel BrusaOct 28, 20251.0Apparently you can not get a vehicle renewal sticker unless you have a full inspection report although since Jan. 1 2025 you only need an emissions test. Do not go to this HEB if you have an emissions test and are expecting a sticker. I live 5 minutes from this HEB yet had to go across town to the Tech Ridge HEB to get an inspection sticker.
- F2foodie 2shoesOct 23, 20253.0Ooh lord, the construction of this HEB has me in a tizzy. im gutted they’ve gotten away with the pizza but thrilled by the new bbq spot. I’m grateful to have a larger layout but find myself missing the truly chaotic nature of the construction zone. i grew particularly fond of that esophagus feature they installed from the dairy to the produce. i wish to be herded, with mr. butt as my shepard through the perils of searching for my canned garbanzo beans. leave it to the brilliant minds of this heb to always make my shopping experience one filled with wonder and confusion.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the hours of operation for the H-E-B store at Hancock Center in Austin?
The H-E-B store at 1000 E 41st St, Austin is open daily from 6:00 AM to 11:00 PM.
Does the H-E-B at Hancock Center offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup, delivery, and same-day delivery services.
Where can I find the latest updates on COVID-19 vaccinations from H-E-B?
You can visit https://vaccine.heb.com/ for the latest information and FAQs regarding the COVID-19 vaccine.
What types of products can I expect to find at this H-E-B store?
This H-E-B offers a wide range of products including food & drinks, home and kitchen, health & beauty, baby & toys, flowers, outdoors & sports, and office & school supplies.
Does the H-E-B at Hancock Center accept various payment methods including credit cards and mobile payments?
Yes, it accepts American Express, Discover, Mastercard, Visa, cash, checks, and mobile payments like Apple Pay, Android Pay, Samsung Pay, and contactless payments.
Is the H-E-B store accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking, and offers public restrooms and free Wi-Fi.
Where does H-E-B source its meat products from?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers, with some products also sourced from across the USA, Canada, and Mexico, clearly labeled with their origin.
What nearby places can I visit before or after shopping at H-E-B Hancock Center?
You could visit Blue Rhino Propane Exchange for propane needs, Texas Backyard HEB #425 for gardening supplies, or enjoy a meal at South Flo Pizza nearby.
Are there any fitness or wellness centers near H-E-B at Hancock Center?
Yes, 24 Hour Fitness and British Swim School at 24-Hour Fitness - Hancock Center are nearby for your fitness needs, and H-E-B Wellness Primary Care is also close by for medical services.
What other convenient services are located near the H-E-B Hancock Center location?
Nearby convenient services include Hancock Barbershop and Supercuts for hair care, several pet stores and veterinarians like Abraham Veterinary Clinic and Vetco Total Care Animal Hospital, and banking options such as Chase Bank and First Convenience Bank.