Business Details
5808 Burnet Rd, Austin, TX
78756, United States
Certified by H-E-B • Feb 22, 2026
(512) 453-8864
Certified by H-E-B • Feb 22, 2026
https://www.heb.com
Certified by H-E-B • Feb 22, 2026
About
Certified by H-E-B • Feb 22, 2026
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 5808 Burnet Rd in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by H-E-B • Feb 22, 2026
Hours
Certified by H-E-B • Feb 22, 2026
Reviews
4.4
2,003 reviews
5 stars
1,246
4 stars
464
3 stars
162
2 stars
54
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates inconsistent customer service experiences, with some staff being friendly and helpful while others are reported as rude or unhelpful.
Cleanliness
The store is generally noted for its cleanliness, although some reviews mention issues with clutter and disorganization.
Stock Availability
Customers frequently report that the store is often out of stock on various items, leading to frustration.
Management Issues
Several reviews highlight problems with management, including lack of training and poor handling of customer complaints.
Positive Staff Interactions
Despite some negative experiences, many customers praise specific employees for their exceptional service and friendliness.
- SDSarah Dingman5 days ago2.02 for 2 with getting food poisoning from their sushi 🤢
- KBKim BakerFeb 3, 20265.0This HEB is busy! While I love the curbside pickup, the parking lot is crazy especially on weekends. But the staff are really great.
- KKKimJan 22, 20261.0Their cashiers and management need more training. So I go to this store in a regular basis. I use a digital coupon there about twice a week. And I never had a problem with it until today. this cashier is ringing me up and I told her I have coupons for those three items. It's a digital coupon and you can scan it 3time. It's one coupon per item. I guess this was hard for her to understand ? So I'm standing at the register trying to explain a the coupon. Then a lower manager comes by,a husky looking boy, and this kid didn't even hear the situation automatically talk to the cashier started cuddling her. And refused to hear both sides of the story. He also refused to scan the coupon. This is my point if the coupon was not valid. When you scan it,it would say if it's not valid or it is, so why not just scan it and resolve the situation? if it doesn't work I will leave. But the lower manager and the cashier both refused, so a higher manager comes by, and I told her the same thing, just scan the coupon what's the big deal? If you scan a valid coupon does it destroy your whole system? 😆 🤣 So I told the manager if the coupon is invalid I would just move on but I have used this coupon twice a week for the last year. Why is today there is a problem? So the higher manager finally just scan the coupon. And can you believe it it was valid. The coupon actually worked. Instead of apologizing and maybe apologize for the lack of train for the Cashiers. This manager wants to double down and tell me she doesn't like my tone. I explained to her my tone might be bad because I'm frustrated that I'm standing here repeating myself over and over again. To just please scan the coupon. And the tone of your cashier management could have been better too . this could have been simply resolved by just simply scanning the coupon. Obviously talking to management is completely useless. P.S read the other reviews about customer experience with management and cashiers here lol. But I did save my receipt and is going straight to corporate.
- AAAngieJan 19, 20265.0i’ve been going to this heb for the past couple of months and it’s a good heb. it is on the smaller size, but they still have the essentials and the staff are kind. Jacob, the person bagging the groceries, is really nice.
- BBBenJan 19, 20261.0The store looks like absolute trash today, there’s one guy putting away produce with 8 pallets of produce ( mainly concerned about the greens and lettuces) just sitting out at room temperature. Wood chips from broken pallets all over the floor, I got my wheel stuck on one and gut checked myself, it’s almost not navigable.. the shelves are barely stocked. I’m at this store three times a week and this is the worst I’ve ever seen it.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the store hours for the H-E-B located at 5808 Burnet Rd in Austin?
The store is open daily from 6:00 AM to 11:00 PM.
Does the Burnet Rd H-E-B offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup, delivery, and same day delivery services.
What payment options are accepted at this H-E-B?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Does this H-E-B store sell organic and prepared food products?
Yes, this store sells organic products and prepared food items.
Is the H-E-B at 5808 Burnet Rd accessible for people with disabilities?
Yes, it has wheelchair accessible entrances and parking, as well as public restrooms.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats mostly from Texas suppliers, with some from the USA, Canada, and Mexico; country of origin is labeled on packages.
Where can I find the latest H-E-B news regarding the COVID-19 vaccine?
Visit https://vaccine.heb.com/ for current vaccine phases and frequently asked questions.
What are some nearby services and stores customers can visit when shopping at the Burnet Rd H-E-B?
Nearby places include Blue Rhino Propane Exchange for propane needs, Redbox for rentals and retail, H-E-B Pharmacy for health products, and Coinstar ATM for currency exchange.
Is there public transportation near the H-E-B on Burnet Rd?
Yes, the Bus Stop 2472 at Koenig & Burnet is nearby, which can help customers reach the store conveniently.
Are there any dining or fitness options close to H-E-B at 5808 Burnet Rd?
Yes, nearby dining includes KHON Thai Kitchen by Seeda and Sap's Fine Thai Cuisine, and for fitness, Club Pilates is close by for pilates and gym activities.
Brand Certified Facts from H-E-B
H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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