Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 1801 E 51st Street in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
4,698 reviews
5 stars
3,249
4 stars
924
3 stars
265
2 stars
84
1 star
176
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members provided excellent service, many customers reported unfriendly or disinterested staff, particularly in the curbside and bakery areas.
Store Cleanliness
The store is generally praised for being clean and well-organized, making it easy to navigate.
Parking Issues
Customers frequently mentioned difficulties with parking, especially during busy times, and noted a lack of disabled parking spots.
Product Availability
The store is well-stocked with a good selection of products, but some customers experienced issues with specific items being unavailable or of poor quality.
Curbside Experience
Curbside service was often criticized for being slow and understaffed, leading to frustration among customers.
- TPTruman ProftDec 23, 20255.0Excellent service. We were basically given a VIP walk through by Tamara, one of the kitchen managers, to where all the good dips were. She even helped us get a good deal with a coupon and recommended her favorite dips. Totally above and beyond
- BWBryce WhalenDec 14, 20251.0A good selection of choices and often more expensive items than at other HEB locations e.g. a gallon of HEB Organic 1% Milk is $5.90 at several HEBs and $7.10 at this location in the same time period (days). More seriously, this particular HEB is not disability friendly. The parking lot is huge and it still shares spaces with other busy retailers nearby. Count on waiting or lucking up driving around. They do NOT have enough disabled parking spots for the percentage of disabled customers who shop at this location. Even worse is I have never once been there when I didn't have to wait for a disabled motorized cart and still will get ones that run out of charge somewhere in the store while shopping. Furthermore, the staff is generally unfriendly or disinterested in helping disabled customers find carts when there are none available in the store; it's because they have to walk that giant parking lot looking for one. I have more than once recommended they RFID tag them and use an app to track. I'm sure there are some commercial grade apps out there that would work. The last problem has to do with the ability to navigate narrower aisles compared to other HEBs and the general layout which creates difficult turns and angles to see and operate. I have found some staff located in various departments to be more helpful than the upfront staff. Even there I would add the personal shoppers are not generally observant of disabled shoppers and often block whole aisles or sections with their giant moving shelves ~ Update a day later: I took away a star because of the insincere AI response as if I haven't already called their central customer service line. 😒
- MVMary Lou ViveirosDec 10, 20255.0Who doesn't love HEB, Kyle location was awesome. Cashier went over and above and called for assistance with getting my firewood and logs to my vehicle. Christmas trees are gorgeous but highly pricey, 9' fresh tree 900.00 ...yup ! In Texas! As if it's going to live to see Christmas...lol
- UFuriel floresDec 8, 20255.0I don’t usually write reviews, but I had to give a shoutout to Isaiah at the H-E-B Mueller! He was super helpful and friendly, went out of his way to help me find what I needed, and made the whole shopping trip easy. You can tell he really cares about the customers. Thanks, Isaiah — people like you make the store a great place to shop!
- CPCatherine PetersonDec 4, 20254.0Overall this store is convenient but differently not friendly, the energy within is shared with fellow staff and not customers, my experience was waiting while I watched bakery staff have a good laugh and overlook me, as the customer I waited for their playtime to end. After I was assisted, not even a thank you, thanks for your patience, just handed my items and returned to playtime. Maybe the staff should recognize the customer service industry they are apart of. My opinion, this store is over rated bc of the location but not measuring up on service.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store in Mueller, Austin?
The H-E-B store at 1801 E 51st Street in Austin is open daily from 6:00 AM to 11:00 PM.
Does this H-E-B location offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup, delivery, and same-day delivery services for your convenience.
Where can I find current weekly deals for H-E-B Mueller store?
You can find weekly deals and more by visiting H-E-B's weekly ads page at https://www.heb.com/weekly-ads/weekly-deals/639.
What types of products can I buy at the H-E-B store in Mueller?
The store offers a wide range of products including food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports goods, and office and school supplies.
What payment methods does H-E-B Mueller accept?
H-E-B Mueller accepts various payment options such as American Express, Apple Pay, Cash, Check, Discover, Mastercard, Visa, Samsung Pay, Android Pay, and contactless payments.
Does the store sell organic products and have facilities for public restrooms?
Yes, H-E-B Mueller sells organic products and has public restrooms available for customers.
Are there any nearby dining options where I can eat before or after shopping at H-E-B Mueller?
Yes, nearby dining options include Xian Sushi and Noodle for Asian fusion cuisine, JuiceLand for smoothies and vegetarian fare, and Café Mueller by H-E-B for convenient onsite dining.
What nearby services can I find around H-E-B Mueller to complement my visit?
Nearby services include Envy Nails Spa for beauty treatments, The Joint Chiropractic for massage and chiropractic care, and Great Clips for haircuts and styling.
Are there any helpful nearby amenities like ATMs or coffee shops near H-E-B Mueller?
Yes, Margo Bitcoin ATM and Coin Cloud Bitcoin ATM provide convenient cash access, and Starbucks nearby offers coffee and refreshments.
How can customers accessing H-E-B Mueller use nearby public transit or shopping centers?
H-E-B Mueller is located in the Mueller Market District shopping center, making it easy to visit multiple stores in one trip. The area is well-connected for local transit, helping customers find their way conveniently.