Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 2701 East 7th Street in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
2,806 reviews
5 stars
1,730
4 stars
621
3 stars
260
2 stars
75
1 star
120
What are people saying?
AI-generated from recent customer reviews
Staff Behavior
Customer experiences with staff are mixed, with some praising their friendliness and helpfulness, while others report rudeness and unprofessional behavior.
Cleanliness
Several reviews mention issues with cleanliness, particularly in restrooms and overall store conditions.
Stock Availability
Customers frequently express frustration over stock shortages and unavailability of items, impacting their shopping experience.
Customer Service
While some customers highlight positive interactions with staff, others report poor service, particularly in handling returns and assistance.
Store Size and Layout
Many reviews indicate that the store is too small for the volume of customers, leading to congestion and difficulty navigating aisles.
- GFGail FlanaganJan 2, 20265.0They have everything you need.
- SESamantha ElenaJan 1, 20261.0This is unfortunately not the first time I’ve had a negative experience at the HEB on 7th Street. As a former HEB partner, I understand store policies and customer service expectations, which makes this experience especially very disappointing. While using self-checkout, I realized I had forgotten a reusable bag and was attempting to explain the situation while using my own bag. As I was calmly trying to explain what had happened, the cashier cut me off, rudely told me to move, and pressed the kiosk screen herself instead of listening. She then insisted that I remove all items from my bag/purse, which made me feel as though I was being accused of stealing. This interaction happened in front of my daughter, which was embarrassing and unnecessary. When I mentioned that I used to work for HEB, she immediately removed herself from the situation without addressing how she had spoken to me or offering any resolution. I wanted to speak with the head cashier or a manager, but I did not see one available, so I chose to leave rather than escalate the situation. This type of interaction has happened multiple times at this location. Mostly all the self check out being rude. Unfortunately, the in-store customer service continues to fall short, while curbside service is consistently efficient, professional, and handled much better. I hope management takes these ongoing issues seriously, because this experience does not reflect the HEB standards I know.
- MMMack E MowsaJan 1, 20264.0Problem cashing a $11 monthly check that I have been cashing for months from my Housing Agency/ proxy HUD refund for utilities... "No category", I don't appreciate it! For a lousy $8 after fee?
- JCJoseph CardwellDec 19, 20251.0Staff are extremely rude and the place is filthy. I will never shop here again.
- DCDaniel CastorDec 13, 20254.0We went for vaccinations. This is not our regular HEB and there seemed to be some confusion which is unusual for HEB. Maybe our expectations are too high. Nevertheless, our info was confirmed and we got our vaccines. All good.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the opening hours for the H-E-B store at 2701 East 7th Street, Austin?
The H-E-B at 2701 East 7th Street in Austin is open every day from 6:00 AM to 11:00 PM.
Does this H-E-B location offer curbside pickup and delivery services?
Yes, this H-E-B location offers curbside pickup, delivery, and same-day delivery services for customer convenience.
What types of products can I find at the H-E-B on 7th Street?
You can find a wide range of products including food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports gear, and office and school supplies.
What payment methods does H-E-B accept at the 7th Street store?
H-E-B accepts American Express, Android Pay, Apple Pay, cash, checks, contactless payments, Discover, Mastercard, Samsung Pay, and Visa.
Where can I find weekly deals and special offers for this H-E-B location?
You can find weekly deals and more in this week's ad at https://www.heb.com/weekly-ads/weekly-deals/465
Does the 7th Street H-E-B have facilities for customers with disabilities?
Yes, this H-E-B location has wheelchair accessible entrances, wheelchair accessible parking, and public restrooms.
Are there nearby ATMs available around the H-E-B store?
Yes, there are several nearby ATMs including the HEB ATM, Coinme, and Coin Cloud Bitcoin ATM for your financial convenience.
Which nearby restaurants can I visit before or after shopping at this H-E-B?
You can visit nearby restaurants such as EloFrut-TX, Antojitos El Flaco ATX, El Rinconcito Salvadoreno, El Sunzal Restaurant, Clive Bar, Sweetgreen, Toyloco, and Ophelia for a variety of dining options.
What nearby services can assist with phone or telecommunications needs close to the H-E-B?
Metro by T-Mobile is nearby for mobile phone services, and Cellular And More offers electronics related to telecommunications.
Where can I get propane or locksmith services near H-E-B on 7th Street?
You can get propane at Blue Rhino Propane Exchange and locksmith services at KeyMe Locksmiths, both located close to the H-E-B store.