Business Details
About
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 12860 Research Blvd in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
2,200 reviews
5 stars
1,301
4 stars
552
3 stars
196
2 stars
51
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some employees praised for friendliness while others were reported as rude or unhelpful.
Checkout Experience
Long lines and insufficient open checkout lanes were frequently mentioned as issues, leading to frustration among customers.
Store Condition
The store is described as clean and organized, but some customers noted it feels run down and lacks variety in stock.
Product Selection
Customers appreciate the good selection of products, especially fresh produce, but some reported issues with stock availability.
- CCCCJan 4, 20261.0Old and decrepit. Run down and neglected. 👎🏻
- ENebonie nealJan 3, 20261.0While checking out in the express lane I was waiting for an employee to come and verify my ID a guy by the name of Doug eventually got around to clear his fingerprint he starts with the caucasian male closest to him whom was in front of me then he decides to skip me and help the Caucasian male behind me instead of going right in order meaning I should have came next but instead I came last I felt very offended and was wondering why he chose to skip me and help the gentleman behind me as a African American woman that just don’t sit right with me at all hire better people who doesn’t see color when doing their job!
- WHWill HaglerDec 17, 20251.0HEB has one of the dumbest alcohol policies ever (people who aren't even paying in the transaction apparently now have to show IDs). But this is compounded by one overly arrogant, power tripping employee at the self checkout. Do yourself a favor and go to the Valero next door if you're just buying beer. It's not even that much more expensive.
- MNManikandaraam NatarajanNov 2, 20253.0shortage of open checkout lanes, which leads to long lines and extended wait times at the counters. It would be great if the store could staff more lanes during busy periods to make checkout faster and smoother for customers.
- AWAbhi WeltigOct 22, 20255.0Good selection
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 12860 Research Blvd in Austin?
The store is open daily from 6:00 AM to 11:00 PM.
What type of products can I find at this H-E-B location?
You can find Food & Drinks, Home and Kitchen items, Health & Beauty products, Baby & Toys, Flowers, Outdoors & Sports gear, and Office & School supplies.
Does this H-E-B offer curbside pickup and delivery services?
Yes, the store offers curbside pickup, standard delivery, and same-day delivery services.
Where can I find more information about H-E-B's COVID-19 vaccine updates?
Visit https://vaccine.heb.com/ for the latest news on the COVID-19 vaccine phases and FAQs.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers, with some products from across the USA, Canada, and Mexico, labeled accordingly.
What payment options are available at this H-E-B?
You can pay with American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at this H-E-B?
Yes, free Wi-Fi is available for customers inside the store.
Are there any ATMs nearby for convenient cash access while shopping at H-E-B?
Yes, nearby ATMs include the HEB ATM, Chase ATM, Coin Cloud DCM, and Coinme, making cash access easy while shopping at H-E-B.
What nearby dining options can I visit before or after shopping at H-E-B?
You can visit Papa Murphy’s | Take 'N' Bake Pizza, Papa Murphy’s, and Jim’s Restaurants for a variety of pizza and American dining options close to H-E-B.
Are there any nearby services for mobile phone needs near H-E-B?
Yes, the Sprint Store and T-Mobile stores are nearby, providing mobile phone services conveniently close to H-E-B.