Business Details
12860 Research Blvd, Austin, TX
78750, United States
Certified by H-E-B • Mar 01, 2026
(512) 506-9060
Certified by H-E-B • Mar 01, 2026
https://www.heb.com
Certified by H-E-B • Mar 01, 2026
About
Certified by H-E-B • Mar 01, 2026
Grocery StoreH-E-B
No store does more than your nearby H-E-B located at 12860 Research Blvd in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by H-E-B • Mar 01, 2026
Hours
Certified by H-E-B • Mar 01, 2026
Reviews
4.3
2,212 reviews
5 stars
1,312
4 stars
551
3 stars
196
2 stars
53
1 star
100
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rude interactions and a lack of assistance.
Store Condition
The store is described as run down and in need of remodeling, with some customers expressing disappointment in its overall maintenance.
Checkout Experience
Customers noted long lines and insufficient open checkout lanes during busy times, leading to frustration.
Product Availability
There are complaints about stock shortages and discrepancies between app availability and in-store inventory.
Positive Atmosphere
Despite some negative feedback, many customers appreciate the friendly environment and helpful employees, particularly in curbside service.
- KRKeith R.Feb 19, 20262.0What do you expect an old guy to do when your restrooms are down for “maintenance” at the beginning of his shopping and near the end? Next time, maybe I’ll just leave a basket full of groceries and go find a place that doesn’t put their restrooms out of service for an extended period of time. Also, I use the H-E-B app and what it showed as available versus what was actually in the store differed quite a bit. and, the box of dog treats that I got looks like it was opened and then taped back up because the lid bulges upwards, so I suppose I will return them. Good grief.
- ESElaine SloanJan 22, 20265.0Even though the store was crowded because of the cold upcoming weather, they had a lot of workers checking people out and the lines went very quickly.
- LPLawrence Argenbright, PhDJan 15, 20262.0Been waiting for my dad's medicine to be delivered literally. 08 of a mile. Placed the order at 115pm to be delivered between 2 and 6 pm and his meds are still at the store. Don't waste your money for delivery service, I usually love this store but today changes that completely. No calls no updates but they sure took the delivery fee fast enough. The delivery service is horrible anyway more often than not my food was delivered to the wrong room. 6 hours and 30 minutes to not find someone to drive less than a mile. Really disappointed 🤬🤬🤬🤬🤬🤬🤬🤬
- CCCCJan 4, 20261.0Old and decrepit. Run down and neglected. 👎🏻
- ENebonie nealJan 3, 20261.0While checking out in the express lane I was waiting for an employee to come and verify my ID a guy by the name of Doug eventually got around to clear his fingerprint he starts with the caucasian male closest to him whom was in front of me then he decides to skip me and help the Caucasian male behind me instead of going right in order meaning I should have came next but instead I came last I felt very offended and was wondering why he chose to skip me and help the gentleman behind me as a African American woman that just don’t sit right with me at all hire better people who doesn’t see color when doing their job!
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 12860 Research Blvd in Austin?
The store is open daily from 6:00 AM to 11:00 PM.
What type of products can I find at this H-E-B location?
You can find Food & Drinks, Home and Kitchen items, Health & Beauty products, Baby & Toys, Flowers, Outdoors & Sports gear, and Office & School supplies.
Does this H-E-B offer curbside pickup and delivery services?
Yes, the store offers curbside pickup, standard delivery, and same-day delivery services.
Where can I find more information about H-E-B's COVID-19 vaccine updates?
Visit https://vaccine.heb.com/ for the latest news on the COVID-19 vaccine phases and FAQs.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers, with some products from across the USA, Canada, and Mexico, labeled accordingly.
What payment options are available at this H-E-B?
You can pay with American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at this H-E-B?
Yes, free Wi-Fi is available for customers inside the store.
Are there any ATMs nearby for convenient cash access while shopping at H-E-B?
Yes, nearby ATMs include the HEB ATM, Chase ATM, Coin Cloud DCM, and Coinme, making cash access easy while shopping at H-E-B.
What nearby dining options can I visit before or after shopping at H-E-B?
You can visit Papa Murphy’s | Take 'N' Bake Pizza, Papa Murphy’s, and Jim’s Restaurants for a variety of pizza and American dining options close to H-E-B.
Are there any nearby services for mobile phone needs near H-E-B?
Yes, the Sprint Store and T-Mobile stores are nearby, providing mobile phone services conveniently close to H-E-B.
Brand Certified Facts from H-E-B
H-E-B partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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