Business Details
About
Grocery Store
No store does more than your nearby H-E-B located at 12860 Research Blvd in Austin, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
2,184 reviews
5 stars
1,294
4 stars
546
3 stars
196
2 stars
51
1 star
97
What are people saying?
AI-generated from recent customer reviews
Selection
Customers appreciate the wide variety of products available, including fresh produce and specialty items.
Customer Service
Feedback on customer service is mixed; while some employees are praised for their friendliness, others are criticized for rudeness and lack of professionalism.
Store Condition
The store is often described as clean and organized, but some customers note it feels run down and lacks sufficient stock.
Management Issues
Several reviews mention poor management and staff behavior, with some customers feeling ignored or mistreated.
Curbside Service
Curbside pickup is generally well-received, with many customers appreciating the convenience and helpfulness of curbside staff.
- MNManikandaraam NatarajanNov 2, 20253.0shortage of open checkout lanes, which leads to long lines and extended wait times at the counters. It would be great if the store could staff more lanes during busy periods to make checkout faster and smoother for customers.
- AWAbhi WeltigOct 22, 20255.0Good selection
- VRVenkatesan RamanujamOct 13, 20254.0Very big and with all varieties. Vegetables especially Indian also available
- JKJohn KelleyOct 11, 20255.0HEB is the best grocery chain in Texas
- C5C 512Oct 5, 20251.0The worst managers at any HEB I ever visited.
Frequently Asked Questions About H-E-B
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 12860 Research Blvd in Austin?
The store is open daily from 6:00 AM to 11:00 PM.
What type of products can I find at this H-E-B location?
You can find Food & Drinks, Home and Kitchen items, Health & Beauty products, Baby & Toys, Flowers, Outdoors & Sports gear, and Office & School supplies.
Does this H-E-B offer curbside pickup and delivery services?
Yes, the store offers curbside pickup, standard delivery, and same-day delivery services.
Where can I find more information about H-E-B's COVID-19 vaccine updates?
Visit https://vaccine.heb.com/ for the latest news on the COVID-19 vaccine phases and FAQs.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats primarily from Texas suppliers, ranchers, and farmers, with some products from across the USA, Canada, and Mexico, labeled accordingly.
What payment options are available at this H-E-B?
You can pay with American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Is there free Wi-Fi available at this H-E-B?
Yes, free Wi-Fi is available for customers inside the store.
Are there any ATMs nearby for convenient cash access while shopping at H-E-B?
Yes, nearby ATMs include the HEB ATM, Chase ATM, Coin Cloud DCM, and Coinme, making cash access easy while shopping at H-E-B.
What nearby dining options can I visit before or after shopping at H-E-B?
You can visit Papa Murphy’s | Take 'N' Bake Pizza, Papa Murphy’s, and Jim’s Restaurants for a variety of pizza and American dining options close to H-E-B.
Are there any nearby services for mobile phone needs near H-E-B?
Yes, the Sprint Store and T-Mobile stores are nearby, providing mobile phone services conveniently close to H-E-B.