Dairy Queen

4.0
468 reviews

About

Fast Food RestaurantIce Cream Shop

Location

Dairy Queen
9300 S IH-35 Building E, Austin, TX
78748, United States

Hours

Reviews

4.0
468 reviews
5 stars
261
4 stars
87
3 stars
37
2 stars
21
1 star
62

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, especially during drive-thru and online orders, with wait times often exceeding 30 minutes.

Customer Service

While some staff were praised for their friendliness and helpfulness, there were numerous complaints about rude and unprofessional behavior from certain employees.

Order Accuracy

Several reviews indicated issues with order accuracy, including missing items and incorrect food preparation.

Food Quality

Mixed feedback on food quality; while some enjoyed the burgers and ice cream, others reported issues with freshness and preparation.

Cleanliness

The restaurant was generally noted for being clean and well-maintained, contributing positively to the dining experience.
  • NC
    Nathan Cruz
    6 days ago
    1.0
    Employee don’t know to do their job properly walked in and me and my pregnant girlfriend almost slipped. They didn’t put any kinda of sign stating that the floor was wet and I had to do it for them
  • OD
    Olga Duran
    Nov 11, 2025
    4.0
    I would have liked to see the tables and chairs a little more clean.
  • EP
    Emanuel Posadas
    Nov 2, 2025
    1.0
    My slushie was amazing but I feel bad about putting a bad review even though they took like 10 minutes on 1 item but the employees here are hard workers who put everything into their job and that’s great. Btw I didn’t like all the bright lights
  • RF
    ROBERT FLORES
    Nov 1, 2025
    1.0
    Order ID AAC8XNAJAUAD @ 6:03pm on 11-1-2025. Odered hungerbuster sandwich — and they put cheese that I don’t like. Ordered a cone and banana split which came first before the meal which made it runny before eating. I asked for water 💦 in the complementary cup and I was given a 16 oz cup and I was charged $5.18 plus tax as a Sprite. I talked to a cashier and didn’t know how to correct it. Then the supposedly manager came to the table and asked me what do you want?? I explained the issue and tells me she was going to charge me for the cups only at $0.27 a piece when it was their fault giving me the wrong type of cup. The manager had an attitude and did not even apologize for the error. Hope the owners are not the same way in their business practices!!!!
  • AM
    A Martinez
    Oct 26, 2025
    1.0
    Very slow service at this location through the drive through and online ordering. Theres no benefit ordering online, you arrive and still wait 15 minutes plus after your expected pick up time. Drive through lines are horrendous. Off rip 30 minutes wait times no matter what time of the day it is. Do better dairy queen south park meadows or hire more people cause it’s unpleasurable to even try to eat here.

Frequently Asked Questions About Dairy Queen

What are the general operating hours of Dairy Queen in Austin, TX?

Dairy Queen in Austin is open daily from 10:00 AM to midnight (12:00 AM).

When is the drive-through service available at this Dairy Queen location?

The drive-through is open daily from 10:00 AM until midnight (12:00 AM).