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Dairy Queen

4.0
(485 reviews)

Business Details

9300 S IH-35 Building E, Austin, TX
78748, United States
(512) 379-8422
https://www.mayfielddq.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen

Location

Dairy Queen
9300 S IH-35 Building E, Austin, TX
78748, United States

Hours

Reviews

4.0
485 reviews
5 stars
269
4 stars
88
3 stars
38
2 stars
22
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, particularly in the drive-thru.

Food Quality

Mixed reviews on food quality; while some enjoyed the burgers and ice cream, others complained about undercooked items and incorrect orders.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and slippery floors.

Staff Attitude

There were multiple mentions of unprofessional behavior from staff, including a rude manager and employees lacking proper training.

Overall Experience

While some customers had positive experiences with friendly staff and good food, many expressed dissatisfaction and indicated they would not return.
  • MH
    michele holloway
    2 days ago
    5.0
    Awesome DQ! Cleaner than clean. Friendlier than friendly. Food was hot, freshly made, and very tasty. The service was warm and professional in a "you are my family" way. The cashier, Selena was patient and kind, answering our questions and waiting for us to make up our minds. My sister and I are both disabled and retired. Getting old often means that you cant see making reading really hard. Selena was very kind, never hurrying us. In addition, she asked the cook to split our order in two so that we each had our own plates. The cook, Richardo, did so with a smile and a happy attitude. Juleon answered questions about the cherry dipped cone. I was not familiar with it at all. When Juleon realized that I was confused, he went to the icecream machine and made me a teeny, tiny cherry dipped cone on a spoon. It made my day really. I had a hard day today. His kindness and respectfulness made me feel so much better. And I will definitely be buying them. I love marachino cherrys and that is exactly what the dipped cone tasted like. Thank you Juleon and Selena, you made my sister and I have an awesome experience.
  • EE
    Erika Estrada
    Feb 15, 2026
    1.0
    Customer service was great. The reason behind the low stars. The order was incomplete did not receive two items.
  • EP
    Evelyn Palomo
    Jan 31, 2026
    5.0
    LOVE this Dairy Queen drive-through!! Super fast, super friendly, and my order is always perfect. Shoutout to Vero for being so kind and upbeat—she truly made the experience amazing! Food was hot, treats were on point, and the service was top-tier. Highly recommend!!! 🍦🔥💙
  • AW
    Annabelle Wright
    Jan 27, 2026
    1.0
    I have been a Dairy Queen customer for 31 years. Save your money and go eat elsewhere because the only thing they have that other fast food does not have is a blizzard and they can’t even do that correctly. don't expect a blizzard flip either. I’m embarrassed for the owner of this location.
  • MR
    MJ RENARD
    Jan 26, 2026
    1.0
    The guy with no name tag in drive thru was really rude. We had a coupon for a free blizzard. There is no sign saying you can’t use coupons but when you get to the window there is a sign that says “We are switching to the DQ app from the Texas DQ app” it says nothing about being able to use coupons or not. The guy refused to honor the coupon. This was very upsetting because we waited in a long line only to be told no. Someone needs to retrain them on customer service because now my coupon was wasted due to this ridiculousness. Thanks a lot.

Frequently Asked Questions About Dairy Queen

What are the general operating hours of Dairy Queen in Austin, TX?

Dairy Queen in Austin is open daily from 10:00 AM to midnight (12:00 AM).

When is the drive-through service available at this Dairy Queen location?

The drive-through is open daily from 10:00 AM until midnight (12:00 AM).

Brand Certified Facts from Dairy Queen

Dairy Queen partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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