Dairy Queen

4.0
944 reviews

About

Fast Food RestaurantIce Cream Shop

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Mobile paymentsAvailable

Location

Dairy Queen
1501 Town Creek Dr, Austin, TX
78741, United States

Hours

Reviews

4.0
944 reviews
5 stars
514
4 stars
194
3 stars
78
2 stars
24
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; while some customers praised friendly service, others reported rudeness and poor treatment, especially during night shifts.

Food Quality

Food quality is inconsistent, with some customers enjoying hot and fresh meals, while others complained about greasy, cold, or improperly prepared items.

Parking Issues

Numerous complaints about confusing parking signs leading to towing incidents, leaving customers frustrated and unwilling to return.

Speed of Service

Many customers appreciated the fast service, particularly during busy hours, although some reported delays and missing items in their orders.

Hygiene Concerns

Several reviews mentioned cleanliness issues, including unsanitary conditions and food safety concerns, impacting overall customer satisfaction.
  • MS
    Mo Saab
    6 days ago
    1.0
    He needs to be fired! I’ve visited this store once or twice every month for the last five years, but what happened recently was unacceptable. There is a male shift manager who works the night shift, and he was extremely rude and acted in a way that ultimately sent me to the hospital. Other shift managers also seem to be trying to cover for him. Here is my experience: The night-shift lead—who knows me through a mutual buddy I previously had issues with—appeared to use his position at Dairy Queen to retaliate on his friend’s behalf. During my first visit at night, I ordered a chicken meal and was forced to wait 45 minutes. The next week, I returned and ordered an M&M Blizzard. I clearly told him I am allergic to Oreos. Despite this, he **intentionally mixed Oreos into my Blizzard**, which caused an allergic reaction and sent me to the ER. After I recovered, I went back to the store and asked him to connect me with the general manager. He refused to give me the GM’s name. So I visited during the day, and a woman came out pretending to be the general manager. While she spoke to me, people in the back were laughing and giggling. When I asked again if she was truly the general manager, she said yes, laughed, and then became rude while defending the night manager. I later checked online and confirmed she was **not** the general manager. To this day, I am still trying to speak with the actual person in charge. This behavior is unprofessional, unsafe, and completely unacceptable.
  • DD
    Dalton Downing
    Nov 3, 2025
    5.0
    I love this location the staff is super chill the food is blazing hot like it went from fryer to basket nothing in between the way it should be
  • EO
    Eddy Orta
    Nov 1, 2025
    5.0
    Love this place foods always hot staff is always very nice and greet you as you walk in ..been coming here for decades id say
  • KG
    Kristal Garcia
    Oct 23, 2025
    1.0
    Stopped by planning to grab dessert here after having a quick drink at the place next door, and came back to find our car towed. The parking signs are really confusing — the spot just said “Customer Parking,” without making it clear that it was only for Dairy Queen. It’s not obvious how parking is divided between the businesses in this lot. The lot is always completely empty too, so I don't understand the reasoning behind being so vindictive. Reading through other reviews later, it seems this isn’t an isolated incident. Definitely left a bad impression and took away any desire to come back.
  • LC
    Lisa Cox
    Oct 19, 2025
    1.0
    This is the only Dairy Queen that doesn't have ice cream cakes. Why?

Frequently Asked Questions About Dairy Queen

What are the operating hours of Dairy Queen at 1501 Town Creek Dr, Austin?

Dairy Queen is open Monday to Thursday and Sunday from 10:00 AM to 11:00 PM, and on Friday and Saturday from 10:00 AM to midnight.

Does this Dairy Queen location offer drive-through service?

Yes, this Dairy Queen has a drive-through for convenient ordering and pickup.