Brand Certified
Chipotle Mexican Grill
3.2(152 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
12400 W US Highway 290, Austin, TX
78737, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(512) 631-9136
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/tx/austin/12400-w-us-highway-290?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4663
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Belterra is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.2
152 reviews
5 stars
58
4 stars
22
3 stars
8
2 stars
20
1 star
44
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, disorganization, and staff shortages, leading to long wait times and unsatisfactory experiences.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold food, poor portion sizes, and bland flavors.
Management Concerns
Several customers expressed dissatisfaction with management, citing poor oversight, lack of training for staff, and inadequate responses to complaints.
Positive Staff Interactions
Despite the issues, some customers praised individual staff members for their excellent customer service and friendliness.
Cleanliness Problems
Multiple reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the dining area.
- DDDylanJan 31, 20264.0burrito
- TSTt SmittyJan 22, 20265.0It didn’t surprise me when I saw this location has a low rating. There is clearly some disfunction from the General Manager and up. I’m not sure if it is a lack of training or strict waste control but there should be no reason why you are running out of chicken during a rush. Staffing seemed a little thin but still adequate. The real highlight was Ashanti and Chase. They handled a busy crowd and an adverse scenario excellently. These five stars are for them, not the GM or AM or anyone else. The people above a shift-lead level need to invest more time and patience into this location. I don’t leave nice reviews often.
- SSSamuel SotoJan 6, 20265.0Impressed with their bowls, they were filling and really tasty. I think adding guac and queso might have been extra but it was worth it to me.
- DCDeAnna CreightonJan 5, 20264.0We just got takeout at 3:30 on Monday. All the ingredients are at least half empty and cold. The expensive bag of chips is completely stale :( I'd drive back up for a refund/exchange if they were closer. This is the third time I've had a mediocre experience at this location...it was not the charm. The employees are nice, but not enough to make up for the rip-off of food quality.
- EREric RamirezJan 1, 20265.0It's 5:30 pm 1/1/26. Didn't catch the names of the two gentlemen working the line but wanted to say they had excellent customer service skills and hygiene. I watched as they cleaned the counter thoroughly and washed their hands thoroughly before serving customers. Both wore glasses. One had longer hair, beard, and tinted glasses. The other had black rimmed glasses and shaggy blonde hair. Please give them kudos and my thanks. Edit: Chase and Landon were their names.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Belterra serve?
Chipotle Belterra serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill Belterra?
Chipotle Mexican Grill Belterra is open daily from 10:45 AM to 10:00 PM.
Where is Chipotle Mexican Grill Belterra located?
It is located at 12400 W US Highway 290, Travis, Austin, TX 78737, USA.
How can I contact Chipotle Mexican Grill Belterra for inquiries or orders?
You can call them at +1 512-631-9136 or email TX.4663.Belterra@chipotle.com for any inquiries.
Does Chipotle Mexican Grill Belterra have an online ordering option?
Yes, you can order online via their official order site or through the Chipotle app available on the Apple App Store.
What are Chipotle Rewards, and how can I benefit from them?
Chipotle Rewards allow you to earn points for free food and receive exclusive offers by signing up through their program.
What are some nearby dining options around Chipotle Mexican Grill Belterra?
Nearby dining options include Dutch Bros. Coffee, Playa Bowls, Chick-fil-A Belterra, Torchy's Tacos, Popeyes Louisiana Kitchen, IHOP, and Jersey Mike's Subs.
Which nearby places can help with telecommunications and mobile phone needs near Chipotle Belterra?
Nearby mobile phone and telecommunications stores include the AT&T Store and AT&T itself, located close to Chipotle Belterra.
Are there any health and wellness facilities near Chipotle Mexican Grill Belterra?
Yes, nearby wellness spots include SweatHouz Belterra (a health spa), ATI Physical Therapy, and several dental offices such as Renken Dentistry of Belterra and Ledge Stone Dental Care.
What social media platforms does Chipotle Mexican Grill Belterra use to connect with customers?
Chipotle is active on Facebook, Instagram, Twitter, LinkedIn, Pinterest, and YouTube, where they share updates and offers.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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