Chipotle Mexican Grill

3.2
148 reviews
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Business Details

12400 W US Highway 290, Austin, TX
78737, United States
(512) 631-9136
https://locations.chipotle.com/tx/austin/12400-w-us-highway-290?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4663
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About

Mexican Restaurant
Chipotle Belterra is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
12400 W US Highway 290, Austin, TX
78737, United States

Hours

Reviews

3.2
148 reviews
5 stars
56
4 stars
21
3 stars
7
2 stars
20
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Some staff members received praise for their friendliness and service, while others were reported as rude or disinterested.

Food Quality

Food quality was inconsistent, with many customers reporting bland, poorly assembled, or cold meals.

Portion Sizes

Numerous reviews highlighted issues with small portion sizes and skimping on ingredients.

Service Speed

Customers frequently complained about slow service and long wait times, especially during busy hours.

Cleanliness

Several reviews noted unsanitary conditions in the dining area and kitchen, impacting overall customer experience.
  • SS
    Samuel Soto
    6 days ago
    5.0
    Impressed with their bowls, they were filling and really tasty. I think adding guac and queso might have been extra but it was worth it to me.
  • DC
    DeAnna Creighton
    Jan 5, 2026
    4.0
    We just got takeout at 3:30 on Monday. All the ingredients are at least half empty and cold. The expensive bag of chips is completely stale :( I'd drive back up for a refund/exchange if they were closer. This is the third time I've had a mediocre experience at this location...it was not the charm. The employees are nice, but not enough to make up for the rip-off of food quality.
  • ER
    Eric Ramirez
    Jan 1, 2026
    5.0
    It's 5:30 pm 1/1/26. Didn't catch the names of the two gentlemen working the line but wanted to say they had excellent customer service skills and hygiene. I watched as they cleaned the counter thoroughly and washed their hands thoroughly before serving customers. Both wore glasses. One had longer hair, beard, and tinted glasses. The other had black rimmed glasses and shaggy blonde hair. Please give them kudos and my thanks. Edit: Chase and Landon were their names.
  • MS
    Mike S
    Dec 31, 2025
    3.0
    Food ok, very sloppy assembly. Tacos laid out in a way making it impossible to eat without falling apart.
  • RO
    Robert Ossian
    Dec 15, 2025
    2.0
    I really wanted to like it, but the food was just bland and boring. Lots of it, generous portions, but boring.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill Belterra serve?

Chipotle Belterra serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill Belterra?

Chipotle Mexican Grill Belterra is open daily from 10:45 AM to 10:00 PM.