Chipotle Mexican Grill

3.5
209 reviews
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Business Details

1109 E 5th St, Austin, TX
78702, United States
(512) 582-1444
https://www.chipotle.com
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About

Fast Food RestaurantMexican Restaurant
Chipotle Plaza Saltillo is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1109 E 5th St, Austin, TX
78702, United States

Hours

Reviews

3.5
209 reviews
5 stars
101
4 stars
24
3 stars
11
2 stars
16
1 star
57

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, including rude staff and long wait times, leading to a frustrating dining experience.

Food Quality

Several reviews highlighted issues with food quality, including hard rice, small portions, and instances of food poisoning.

Cleanliness

While some customers praised the cleanliness of the location, others noted dirty tables and unsanitary conditions.

Ingredient Availability

Customers frequently mentioned that the restaurant was out of key ingredients, impacting their orders and overall satisfaction.

Customer Experience

Overall, the customer experience was mixed, with some praising the food and staff while many others expressed dissatisfaction with service and food quality.
  • SJ
    Shawn Joseph
    Nov 13, 2025
    2.0
    The service here is whack lol I walked in at 10:15 bc it said closes at 11, but they claimed they “were out” of veggies. I get that the staff wants to clean up and go home and that good help is hard to find, but stopping service for basics an hour early is a franchise failure due to staff laziness. To the franchise owner: might as well just change the hours to 10pm. To everyone else, don’t come after 10pm unless you just want leftovers or are okay to get shorted, the grill will already be shut down.
  • LO
    Luke Ocasio
    Nov 4, 2025
    1.0
    This shit ain't got no flavor. This was the most bland burrito I ever had. This isn't to say other locations are this bad. However THIS PLACE SUCKS.
  • KP
    Kimberly Pawlak
    Nov 4, 2025
    1.0
    Lots of dirty tables. Cashier charged me 3 times what I was supposed to pay. Was only supposed to be charged about $10, got charged $30 for a burrito & 2 small tacos.
  • SH
    Spencer Hopkins
    Oct 24, 2025
    5.0
    Great service and food!
  • MM
    Mere Mart
    Sep 30, 2025
    1.0
    I got a steak bowl from here on Sept. 22 and I haven’t had a meal since because I got food poisoning & my gut is in shambles. This was the only place I ate at that day. Never again <3 p.s. they’re not lying about the homeless people nodding off inside the restaurant
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Frequently Asked Questions About Chipotle Mexican Grill

What is Chipotle Mexican Grill Plaza Saltillo known for?

Chipotle Mexican Grill Plaza Saltillo is a fast-casual restaurant known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill Plaza Saltillo located?

It is located at 1109 E 5th St, Travis, Austin, TX 78702, USA.