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Brand Certified

Chipotle Mexican Grill

3.0
(532 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle South Austin is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5000 W Slaughter Ln, Austin, TX
78749, United States

Hours

Reviews

3.0
532 reviews
5 stars
193
4 stars
58
3 stars
28
2 stars
60
1 star
193
  • PV
    Priscilla Villegas
    Feb 26, 2026
    5.0
    Great food, great service today! Thank you!
  • AR
    Alex R
    Feb 25, 2026
    5.0
    Wowww best experience ever! Bunch of flood slinging ninjas working.
  • MM
    M M
    Feb 8, 2026
    5.0
    Great thank you! Very nice staff!
  • SG
    Sophia Garcia
    Feb 2, 2026
    1.0
    When ordering the girl must have thought that she was able to do two orders at once but she wasn’t. She asked me what kind of rice and beans i wanted to which i said “white rice, black beans” and she asked my boyfriend and he said brown rice and pinto beans. She then put black and pinto beans on mine then asked my boyfriend if he wanted his the same way. When i told her that i did not want pinto beans she then made a huge puff and put that bowl to the side and made a new one. once i saw a different girl walking to the register, i became relieved that i wouldn’t have to continue to match the other girl’s attitude. She then rang up the order and asked if there was anything else. I told her i had a free queso in my rewards and also wanted to add a tortilla and chips. Then she huffed. At this point, i already knew i would definitely be leaving a review. After she grabbed the tortilla and came back, i asked if she could give me a receipt. She then snatched the receipt from the printer and rudely handed it to me, and walked away. I’m not one to be rude to fast food workers because i know it can be a lot, so to be rude right off the bat is insane to me. Please train your employees on customer service and friendliness, kindness is not hard. When I ordered, the girl seemed to think she could handle two orders simultaneously, but she couldn’t. She asked me what kind of rice and beans I wanted, and I said “white rice, black beans.” She then asked my boyfriend, and he said “brown rice and pinto beans.” She put black and pinto beans in my bowl and asked my boyfriend if he wanted his the same way. When I told her I didn’t want pinto beans, she made a huge puff and put my bowl aside, making a new one. I was relieved when I saw another girl walking to the register, knowing I wouldn’t have to deal with that girl’s attitude anymore. She then rang up my order and asked if there was anything else. I told her I had a free queso in my rewards and wanted to add a tortilla and chips. She huffed. At this point, I knew I would definitely leave a review. After she grabbed the tortilla and came back, I asked if she could give me a receipt. She snatched the receipt from the printer and rudely handed it to me, then walked away. I’m not one to be rude to fast food workers because I know it can be a lot, but to be rude right off the bat is insane. Please train your employees on customer service and friendliness. Kindness is not hard. - chips are stale, like they were made this morning and left out all day.
  • LE
    Lupita Marin Estrada
    Jan 28, 2026
    1.0
    I used to be a regular here, but I am shocked by how much this place has declined. I visited during the lunch rush (midday), and the service and management were terrible. ​While a young employee was serving me the usual amount of food, a woman who appeared to be the manager—wearing glasses with dark hair—interrupted her from the register. She started screaming at the girl in Spanish, calling her 'stupid' (burra) and yelling: 'That is too much! Don't you know the portions or are you new?' After serving the rice, she forced the employee to reduce my order to a tiny portion of protein right in front of me. ​My plate felt like it weighed nothing; it was more plate than actual food. It was incredibly unprofessional, When I questioned the small amount, the manager was dismissive and rude. I will not be returning

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