Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle Oltorf is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.1
282 reviews
5 stars
110
4 stars
32
3 stars
25
2 stars
19
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently poor customer service, with staff often described as rude or dismissive.
Food Quality
Customers reported issues with food quality, including cold items, undercooked rice, and missing ingredients.
Portion Sizes
Many customers complained about small portion sizes, particularly when ordering double meat or extra ingredients.
Cleanliness
While some reviews noted cleanliness, others reported unsanitary conditions and dirty dining areas.
Inconsistent Availability
Frequent complaints about being out of key ingredients and items not being ready during operating hours.
- MGMaricela Garcia5 days ago1.0Llevo mucho tiempo consumiendo Chipotle y también trabajé en uno y se como se preparan los alimentos y hoy jueves 8 de Enero en mi ticket el nombre del host dice Destiny le pedí amablemente que si tenía chips frescos por qué los que yo probé estaban duros parecían de ayer o de la mañana y sé que al menos en chipotle hacen de 2 -3 veces al día los chips ! Llevo 10 años consumiéndolo y ella muy grosera dijo que todos estaban igual llevándome la contraria que no y no le dije pero están duros ! Y fue un rotundo NOOOOOO me dijo que me regresaba el dinero y obvio no es el dinero es la manera en cómo fue de grosera diciéndome Noo todos son iguales y yo ! 😏 olvídalo no pierdo el tiempo contigo y tú mal trato al cliente
- ESEddie SuarezJan 5, 20261.0The older Hispanic lady with the buzz cut and glasses is the absolute worst, I’ve never written a review before but reading all the other reviews about her makes it all make sense. I walked out of the restaurant mid order because she was being so mean and passive aggressive. Genuinely don’t know how that lady is able to keep her job, was the worst customer service I’ve ever experienced. Just go to the chipotle on riverside, actual good nice humans working there.
- MBmatt bayukNov 16, 20252.0Don't bother with this place, they'll give you stale chips and charge you $10
- BGBlake GuerraNov 12, 20251.0The Hispanic lady with buzz cut hair and glasses is insanely rude. I'm sorry that you had to warm up tortillas to make tacos. Your menu offers tacos so cheer up buttercup. She slammed the tortillas in the trash out of frustration because a couple were split. I'll be going down the street to Riverside. This place has issues. Don't respond to me trying to talk it out either. Do something about the people you hire.
- JLJonathan LittleNov 8, 20251.0This is genuinely the worst chipotle I have ever been to. I have come multiple times and the staff has been very unhelpful. They are constantly out of items and do not provide any assistance/compensation.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill on Oltorf Street offer?
Chipotle Oltorf offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill located at 1616 E Oltorf St?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill at Oltorf support takeout or pickup orders?
Yes, this location offers in-store pickup service for takeout orders.
How can I order food online from Chipotle Mexican Grill on Oltorf?
You can order online through their order website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Is Chipotle Mexican Grill on Oltorf Street welcoming to LGBTQ customers?
Yes, this location welcomes LGBTQ customers.
What is the address and contact number for Chipotle Mexican Grill on Oltorf?
The address is 1616 E Oltorf St, Suite 100, Austin, TX 78741. You can reach them by phone at +1 512-582-1243.
Where can I find nearby dining options when visiting Chipotle Mexican Grill on Oltorf?
Nearby dining options include Luby's for American food, Tiff's Treats for bakery and desserts, and Whataburger for fast food burgers.
Are there hotels near Chipotle Mexican Grill on Oltorf for customers traveling to Austin?
Yes, there is La Quinta Inn by Wyndham Austin Oltorf and La Quinta Inn Austin Oltorf nearby, offering convenient lodging options.
What healthcare services are available near Chipotle Mexican Grill on Oltorf?
Nearby healthcare services include The Tooth Inc dentist, ATI Physical Therapy, Altus Hospice, Austin Pain and Injury Centers chiropractor, and Rising Sun Chiropractic.
How can customers stay updated or connected with Chipotle Mexican Grill on Oltorf through social media?
Customers can follow Chipotle on Facebook at ChipotleOltorf, on Instagram as @chipotle, on Twitter as @ChipotleTweets, on Pinterest at chipotlemg, and on YouTube at Chipotle's channel.