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Brand Certified

Chipotle Mexican Grill

3.1
(290 reviews)

Business Details

1616 E Oltorf St, Austin, TX
78741, United States
(512) 582-1243

About

Fast Food RestaurantMexican Restaurant
Chipotle Oltorf is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1616 E Oltorf St, Austin, TX
78741, United States

Hours

Reviews

3.1
290 reviews
5 stars
111
4 stars
33
3 stars
25
2 stars
20
1 star
101
  • JE
    Jeffrey Eisenhower
    1 day ago
    1.0
    If I could give this location 0 stars I would. This was the worst chipotle I have ever been to BAR NONE. The two ladies at the front counter interacted with me like I had a facial deformity or something. No manners whatsoever. Like it was my fault I came in to order something. I was going to get a bowl to eat there, but as the lady with glasses harshly told me to wait, I decided to get my bowl to go. I stood there for 2 minutes, as she mixed the rice for my bowl while NOT USING GLOVES, which made me uncomfortable. ( I got the other rice instead. )The store wasn't very busy, but she portioned my food so fast, with such little regard to how it was portioned, it felt like she was getting paid by how much she could get onto the floor. I also made the mistake of asking for more cheese, and she added SO MUCH, it was basically a cheese bowl with some extra rice and chicken. Finally was the strangest interaction I've ever seen at a restaurant. Her and another lady with glasses started YELLING, I'm pretty sure cursing at one another in spanish, with me waiting and wondering if I did something wrong. Followed by putting my food into a bag and flinging it at me. With the HOMELESS around the storefront, the loud music in the background, and the total lack of general DECENCY towards customers, suffice to say I will never be returning to this store.
  • CF
    Chris Fernandez
    Mar 4, 2026
    1.0
    The older lady with the short grey hair and glasses is super rude and passive aggressive. I kindly asked if I could get plain white rice and she said she wasn’t allowed to do so. I had kindly said that I’ve been here before and the other workers have done for me no questions asked. She said “well I’m not them so I won’t do it” I ended up leaving the store. If you aren’t happy don’t take it out on the customers I will be contacting corporate about this. This is super frustrating because this isn’t the 1st time I’ve had this happen with HER.
  • CC
    C. Carter
    Mar 3, 2026
    5.0
    We started going to this location about two months ago because the service and food quality at the Riverside location are extremely poor. Each time we go here, Chrissy is so nice! She drains the juice from the beans and Pico; where as, some people are in such a rush they don't care, then get an attitude when you ask them to redo the bowl and drain the juice… But not Chrissy, she gladly prepares your bowls to your preference with no complaints. She is the reason we continue to go to this location versus others in the area. The restaurant is also always super clean when we go, and the food is always fresh.
  • VM
    Vincent Martinez
    Feb 26, 2026
    4.0
    Never disappoints. Same quality ever time.
  • BT
    Boris Tupas
    Feb 22, 2026
    1.0
    Mal servicio parece que uno regalada le estuviera pidiendo la comida

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill on Oltorf Street offer?

Chipotle Oltorf offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours of Chipotle Mexican Grill located at 1616 E Oltorf St?

The restaurant is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 08, 2026Yext Knowledge Graph
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