Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle South Shore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
969 reviews
5 stars
432
4 stars
154
3 stars
83
2 stars
66
1 star
234
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers complained about consistently small portion sizes, with reports of skimpy servings and inadequate amounts of ingredients.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked rice, bland flavors, and stale chips.
Customer Service
Customer service was frequently criticized, with reports of rude staff, unprofessional behavior, and poor management.
Inventory Issues
Customers noted that the location often runs out of key ingredients, impacting their ability to order desired items.
Mixed Experiences
While some customers had positive experiences with friendly service and good food, these were overshadowed by the majority of negative feedback.
- SEsammy escobarOct 25, 20251.0we always give this chipotle the benefit of the doubt but they always disappoint. they under portion and under season EVERYTHING. if you have the option to go to a different chipotle PLEASE go to a different location. so disappointing.
- CCC CastilloOct 25, 20251.0I had never been but commercials made it look so good over the years so i decided to finally try it. Food was trash. I paid $18 for an oversized burrito that had no flavor. Never ever again will I walk into ANY of these establishments.... no thank u the owner who reached out to me. Like I said I will never walk into any of the Chipotle establishments. This was the 1st and last time. Too bad it had to be the RIVERSIDE location bc Im always on Riverside for work. I wish I would've read the reviews at this location before I went in. Crazy how the employees are unprofessional and how the portions are skimpy. Although I didn't experience any of that maybe the owner should get new management and start over bc it seems to be a disaster.
- WCw cOct 23, 20255.0Been doing mobile pickups the past couple months and it’s always quick, friendly, affordable and tasty.
- CGCatherine GSep 29, 20252.0The rice is under seasoned, they skipped out on our portions. There was BARELY any meat, I asked for EXTRA fajita vegetables and what do I find when I picked up my order? Absolutely NO vegetables. It's unfortunate that this is the only chipotle near me
- EREstefany RiveraSep 27, 20251.0I recently visited Chipotle and ordered a carne asada burrito. Upon returning home and beginning to eat, I discovered the meat was undercooked. I returned to the restaurant and waited in line. When I reached the register, the person assisting me was impolite. This experience was unprofessional, and I believe it's important for customers to be treated with respect.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill South Shore serve?
Chipotle South Shore offers customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial additives.
What are the opening hours of Chipotle Mexican Grill South Shore?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill South Shore offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery options.
Where is Chipotle Mexican Grill South Shore located?
It is located at 1920 E Riverside Dr, Austin, TX 78741, next to the Walgreens.
Can I order Chipotle online or via mobile apps?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What payment methods are accepted at Chipotle Mexican Grill South Shore?
They accept credit cards and offer gift cards as payment options.
Is Chipotle Mexican Grill South Shore LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What nearby dining options are available around Chipotle South Shore?
Nearby restaurants include MOD Pizza, Pho Please (Vietnamese cuisine), and Mour Cocina Bodega (American and Mexican).
Are there any health or wellness services near Chipotle South Shore?
Yes, you can find Results Physiotherapy East Riverside and CareNow Urgent Care nearby for medical and physical therapy needs.
What can customers do nearby after dining at Chipotle Mexican Grill South Shore?
After dining, customers can visit nearby places like The Trail Conservancy park for outdoor activities or stop by Walgreens for convenience needs.