Brand Certified
Chipotle Mexican Grill
3.5(990 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1920 E Riverside Dr, Austin, TX
78741, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(512) 326-1975
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/tx/austin/1920-e-riverside-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2330
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Fast Food RestaurantMexican Restaurant
Chipotle South Shore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.5
990 reviews
5 stars
441
4 stars
157
3 stars
83
2 stars
68
1 star
241
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude staff and poor service experiences, with many noting a lack of professionalism and attentiveness.
Food Quality
Numerous reviews highlighted issues with food quality, including undercooked rice, stale chips, and poor meat quality.
Portion Sizes
Many customers complained about consistently small portion sizes, feeling that they did not receive value for their money.
Cleanliness
The location was often described as dirty, with reports of unsanitary conditions and a lack of cleanliness in the dining area.
Inconsistent Experience
While some customers praised the food and service, many others had negative experiences, indicating a significant inconsistency in performance.
- NMNathan MartinezFeb 16, 20261.0Chipotle the chain is 5 star (my favorite fast food option) This particular location is the worst! I've been eating at Chipotle for 20 years. I will avoid this location and drive the extra time to another one. They were missing items on the line and not asking or offering to get them refilled, they over cooked my tortilla, the rice was dry and chewy from being on the sides too long. the chips were stale, the line was dirty, the whole restaurant was dirty, the spoons weren't refilled, the Tabascos were all out, and worst of all the staff was rude! Terrible experience. I see from the other reviews that I'm not the one only one.
- JHJulia HendersonFeb 13, 20265.0Layla and her PM Team were so nice! I just moved to the east side and can’t wait to make this my regular location. 😊
- JJJordanFeb 11, 20261.0I found a god damn hair in my food and its not a fabric hair!
- DNDaniel NessleinFeb 11, 20261.0They barely gave me any meat. This is what it looked like when I opened it vs the picture on the app
- RSRandy StoeverJan 21, 20265.0Jakei wrapped my burrito like a king. Master class in action. Give this kid a raise asap. He should be training others how to do this.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill South Shore serve?
Chipotle South Shore offers customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial additives.
What are the opening hours of Chipotle Mexican Grill South Shore?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill South Shore offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery options.
Where is Chipotle Mexican Grill South Shore located?
It is located at 1920 E Riverside Dr, Austin, TX 78741, next to the Walgreens.
Can I order Chipotle online or via mobile apps?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What payment methods are accepted at Chipotle Mexican Grill South Shore?
They accept credit cards and offer gift cards as payment options.
Is Chipotle Mexican Grill South Shore LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What nearby dining options are available around Chipotle South Shore?
Nearby restaurants include MOD Pizza, Pho Please (Vietnamese cuisine), and Mour Cocina Bodega (American and Mexican).
Are there any health or wellness services near Chipotle South Shore?
Yes, you can find Results Physiotherapy East Riverside and CareNow Urgent Care nearby for medical and physical therapy needs.
What can customers do nearby after dining at Chipotle Mexican Grill South Shore?
After dining, customers can visit nearby places like The Trail Conservancy park for outdoor activities or stop by Walgreens for convenience needs.
Brand Certified Facts from Chipotle Mexican Grill
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