Business Details
About
Fast Food RestaurantMexican Restaurant
Chipotle South Shore is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
982 reviews
5 stars
437
4 stars
156
3 stars
83
2 stars
68
1 star
238
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes and underwhelming ingredient amounts in their orders.
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and long wait times.
Food Quality
Customers frequently mentioned issues with food quality, including undercooked rice and meat, bland flavors, and stale chips.
Cleanliness
Several reviews noted unsanitary conditions in the restaurant, including dirty counters and a lack of staff to maintain cleanliness.
- TITrevor Ingram6 days ago1.0I asked for carne asada and they gave me steak. It was about half a scoop of steak. Do not go here. They want to charge $14 for a bowl and not give any meat.
- PAPoncho AlgArinJan 5, 20261.0Worst service ever in chipotle
- FFFlippy fewaDec 21, 20252.0Meh. The food is good, but that doesn't matter if the burrito is wrapped terribly. Imagine you order sour cream, and they just put a GLOB of sour cream in the middle of the burrito. And so when you eat it, 70% of the burrito has no sour cream, and then 20% of it is basically just eating a huge bite of pure sour cream. Disgusting. It should obviously be a line of sour cream. And half the time the burrito is fatter than it is long. How is that enjoyable to try to eat? Get a burrito from Freebirds. It's a cylinder. With the ingredients spread equally.
- JDJeffrey DeMarioDec 9, 20251.0Had a problem with my order. The phone uses some AI nonsense that won't let you talk to a person at the restaurant.
- KCKaden CompaoreDec 7, 20252.0I had went into this chipotle earlier only to have to endure a long wait and overhear some of the foulest language being spoken to the line chef. She was being commented on about her body with no manger or other staff insight to defend her. Speaking of, there were no other staff except for the line chef and someone working the grill. I don’t think any service workers should willingly have to take this harassment at work nor work in such harsh conditions due to being understaffed which is questionable because I’ve come in many times and seen the store staffed with at least 4 more people than I saw today. Despite the poor service and even poorer atmosphere the line chef still did everything she could to give me a good burrito. I didn’t catch her name but she had blonde curly hair fair skin and was around 5’2 she should be praised for her hard work and be backed up when in situations like the one mentioned.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill South Shore serve?
Chipotle South Shore offers customizable burritos, bowls, quesadillas, tacos, and salads using responsibly sourced, wholesome ingredients without artificial additives.
What are the opening hours of Chipotle Mexican Grill South Shore?
The restaurant is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill South Shore offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery options.
Where is Chipotle Mexican Grill South Shore located?
It is located at 1920 E Riverside Dr, Austin, TX 78741, next to the Walgreens.
Can I order Chipotle online or via mobile apps?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What payment methods are accepted at Chipotle Mexican Grill South Shore?
They accept credit cards and offer gift cards as payment options.
Is Chipotle Mexican Grill South Shore LGBTQ friendly?
Yes, the location welcomes LGBTQ customers.
What nearby dining options are available around Chipotle South Shore?
Nearby restaurants include MOD Pizza, Pho Please (Vietnamese cuisine), and Mour Cocina Bodega (American and Mexican).
Are there any health or wellness services near Chipotle South Shore?
Yes, you can find Results Physiotherapy East Riverside and CareNow Urgent Care nearby for medical and physical therapy needs.
What can customers do nearby after dining at Chipotle Mexican Grill South Shore?
After dining, customers can visit nearby places like The Trail Conservancy park for outdoor activities or stop by Walgreens for convenience needs.