Chipotle Mexican Grill

3.8
610 reviews
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About

Fast Food RestaurantMexican Restaurant
Chipotle Anderson Lane is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2700 W Anderson Ln, Austin, TX
78757, United States

Hours

Reviews

3.8
610 reviews
5 stars
284
4 stars
142
3 stars
68
2 stars
36
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly while others are reported as rude or unhelpful.

Food Quality

Concerns about food quality and portion sizes, with reports of small servings and inconsistent freshness.

Cleanliness

Inconsistent cleanliness reported, with dirty tables and trash issues noted by multiple customers.

Online Orders

Frequent issues with online orders, including incorrect items and missing components.
  • RC
    Rhonda Chambers
    Dec 3, 2025
    1.0
    Just tried to have lunch here. There was zero line. One person was cutting meat in the background. One person was filling online orders. One person was seated doing paperwork. 2 of the 3 staff made eye contact with me. No one said hi or welcomed me. No one said they’d be right with me. They just completely ignored me. The 2 staff made secondary eye contact with me as I kept looking for someone to help me on my brief lunch break, but still absolutely no acknowledgement or any offer to help me. After several minutes of me just standing there and no one doing anything to help me, I finally turned and left. I have never experienced such non-existent customer service at any Chipotle and I am a regular. This location needs basic customer service 101 training. I will take my business elsewhere.
  • GS
    Grace Sitzes
    Nov 21, 2025
    1.0
    They messed up my online order. Super annoying, didn’t find out until I got home and didn’t have time to go back and fix it.
  • DD
    Deepak
    Nov 15, 2025
    5.0
    Visited on a weekend evening, quite a crowd and togo order took around 15mins post waiting in queue. Online orders accepted. Food is good and fresh. Courteous staffs who attend each customer. Parking located infront of the store but less accessibility parking options esp over the weekends. Have a good dining.
  • VB
    Victoria Bender
    Nov 4, 2025
    2.0
    Brown Guac. The place has gone downhill. Food quality is way worse. Items missing from order. Dirty tables as well. We had to wipe our own.
  • GS
    Gregory S
    Oct 13, 2025
    3.0
    A good back-up option if you don't want to wait in Line at Cabo's, but that's about it. Surprisingly bad value today given how good it was 10 years ago.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill on Anderson Lane serve?

Chipotle Mexican Grill on Anderson Lane offers fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours for Chipotle Mexican Grill on Anderson Lane?

The restaurant is open every day from 10:45 AM to 10:00 PM.