Chipotle Lakeline Mall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers complained about the small portion sizes and inconsistency in food quantity, often feeling that they were not getting their money's worth.
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, lack of empathy, and negative attitudes from employees.
Food Quality
There were mixed reviews on food quality, with some customers enjoying the taste while others reported issues like cold food, stale chips, and poorly prepared items.
Cleanliness
Several customers noted that the restaurant was not clean, with dirty tables and unsanitary conditions being a recurring theme.
KC
Kiera Caldwell
2 days ago
1.0
I genuinely never recommend to order through uber eats cause they make your food any type of way. They are so over stingy on the portions it was barely any meant or cheese or lettuce on there barely no sauce like. IM SURE THEY THEY WOULDNT MAKE THEY FOOD LIKE THIS OR WANT ANYBODY TO SHORTCHANGE THEM ON THERE FOOD! as expensive as they are I paid 25 dollars for this???? The line workers act like it’s coming out of they paycheck literally the most annoying thing you better off going in person! I spent 25 dollars for nothing and uber is not going to refund me but I’ll never order then on uber again. Nobody has money to waste in this piss poor economy cause that bowl wasn’t even a bowl.
LM
Laura Marie
Jan 5, 2026
1.0
This location has went significantly down hill. I live closer to this location, but drive to the Cedar Park location because it is so much better. I get food poisoning every time I come to this location. The inside is fairly large and it’s normally so dirty you can barely find a place to sit even though there are plenty of employees.
DW
Daniel Wolfman
Dec 23, 2025
2.0
I usually get half&half chicken and steak bowl but had to get the double because of how little of a portion they give, food was also not warm.
NN
Nevis Navarro
Dec 22, 2025
1.0
La joven que me atendió a las 2:00 pm fue muy grosera, no tiene empatía con el cliente, atiende de mala gana
KR
kegny Rodriguez
Dec 22, 2025
1.0
La chica que me atendió tenía muy mala actitud me trató muy mal
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill at Lakeline Mall serve?
Chipotle Lakeline Mall serves customizable Mexican-inspired fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours of Chipotle Mexican Grill at Lakeline Mall?
Chipotle Lakeline Mall is open every day from 10:45 AM to 11:00 PM.
Does Chipotle at Lakeline Mall offer pickup and delivery services?
Yes, the location offers both in-store pickup and delivery services for customer convenience.
Where is Chipotle Mexican Grill located in Austin?
It is located at 11301 Lakeline Blvd, Austin, TX 78717, between Wells Fargo and Home Depot in the Lakeline Mall area.
How can I order food online from Chipotle Lakeline Mall?
You can order online via Chipotle's official order website or through their mobile app available on the Apple App Store.
Does this Chipotle location accept credit cards and offer catering services?
Yes, the Lakeline Mall Chipotle accepts credit cards and offers catering and catering delivery services.
What social media channels can I follow to get updates from Chipotle Mexican Grill?
You can follow Chipotle on Facebook, Instagram, Twitter, Pinterest, LinkedIn, and YouTube for updates and promotions.
Are there other dining options near Chipotle at Lakeline Mall?
Yes, nearby dining includes Teapioca Lounge (bubble tea and coffee shop), MOOYAH Burgers, Fries & Shakes, Mama Fu's Asian House, Mala Chili, and 85C Bakery Cafe, offering diverse food choices.
What nearby services might be useful when visiting Chipotle Lakeline Mall?
Nearby services include Wells Fargo Bank for banking needs, DHL Express Service Point for shipping, and Sport Clips Haircuts for grooming, making it convenient to combine errands with dining.
Can customers visiting the Lakeline Mall Chipotle enjoy shopping or entertainment nearby?
Yes, nearby you can find Bed Bath & Beyond for home goods and Half Price Books for book lovers, providing options to shop or relax before or after your meal.